Europa Casino - El bono por recomendación del jugador no ha sido acreditado.

I REFERRED SOME FRIENDS TO THE CASINO, THEY REGISTERED AND DEPOSITED, AND IT'S BEEN 5 DAYS THAT I'VE BEEN WAITING FOR MY REFERRAL BONUS. EVERY TIME I ENTER THE CHAT, IT'S THE SAME EXCUSE THAT THEY ARE REVIEWING THE SITUATION AND IT NEVER GETS RESOLVED. THIS IS A LACK OF RESPECT FOR THE USERS.

EU FIZ A INDICACAO PRA UNS AMIGOS, ELES SE CADASTRARAM E DEPOSITARAM E E J FAZ 5 DIAS QUE ESTOU ESPERANDO MEU BONUS PELA INDICAÇÃO E SEMPRE QUE ENTRO NO CHAT E A MESMA CONVERSA FURADA QU.ESTA ANALISANDO A SITUACAO E NUNCA SE RESOLVEM ISSO E UMA FALTA DE RESPEITO COM OS USUARIOS

Dear juniorcdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you sure that you and your friends all met the conditions to be eligible for this bonus? Could you please post a link to the referral bonus you were supposed to receive here in this thread? I would like to check the bonus terms.

Furthermore, I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you haven't received this bonus, there is likely a specific reason for it.

Thank you very much in advance for your reply.

Best regards,

Kristina

You are injured, for me to be legible you only needed to have made 3 deposits, and otherwise we have no mention of waiting all this time to receive the referral bonus if it was a more respectful casino I would have already paid

Você é lesada, pra mim ser legível só precisava ter feito 3 deposito, e outra nós termos nao não fala em aguarda esse tempo todo pra receber o bônus de indicação se fosse um casino com mais respeito já tinha pagado

Thank you for your reply, juniorcdb. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Dear juniorcdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.