Facebook Casino faking Slots777 (página 2)

Plata

Filipinas

hace 1 año

OriginalTraducción

Yes i can handle

Plata

Filipinas

hace 1 año

OriginalTraducción

I will screenshot to my deposit

Plata

Filipinas

hace 1 año

OriginalTraducción

file file file thats my deposit 1600 all but i recieve 150 pesos.

Forum and Reviews Administrator

hace 1 año

OriginalTraducción

I'll try one last time. If I ask something in my answer, it would be good to reply to it.

So read again what I wrote yesterday and try it. You still haven't written anything in the complaint either. The green letters again in my previous reply will move you straight to it. If you do not describe the situation and explain what has happened, Dominika will not be able to help you with what you have written so far.

Thank you.

Deeluna232

Bronce

Estados Unidos

hace 1 año

OriginalTraducción

I recently played slots 777 with there $50 free play & won over $30,000. I messaged the person on Facebook silent storm who set up my account & they said I had 48 hours to deposit $99 to be able to withdraw my jackpot. Thats suspicious,right? file

Plata

Filipinas

hace 1 año

OriginalTraducción

If you help why many questions? You don't have no more questions.

Radka

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Most likely because cooperation is a must if you want Casino Guru to help you out. Are you familiar with how our "help" works? Let me explain:

"Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino."

At this moment, we are trying to understand if this is anything for the Complaint Team. Please respond to this:

Didn't you try to check the Terms and Conditions to see if there is a maximum cashout for this kind of thing ? Or even ask the chat ? I wouldn't find the deposit so strange if it was a verification deposit, but I'd check that too before I put money in.

If you do not assist us in determining which limits had an impact on your play and whether the deposit is required for payment option verification, we will not be able to assist you very much. Which is both quite common.

We shall wait for your response.

kellychuck77

Bronce

Estados Unidos

hace 8 meses

OriginalTraducción

Yes cash slots 777, a Facebook casino kicked me out of account because I cashed out 80 bucks! I still have 60 on game and they won't let me have my password,it changed somehow magically!

Romi

kellychuck77

Community & Complaints Administrator

kellychuck77

hace 8 meses

OriginalTraducción

To tell you the truth, I am not sure if our complaint team will be able to get in touch with this kind of casino and help with this case, but you should surely try it and submit your complaint so we can at least try.

Use this link to do so, please, and choose the option that the casino is not on the list, as we don't have it in our database.

You will then get a reply from one of our resolvers about what can be done next.

Bronce

Nueva Zelanda

hace 3 meses

OriginalTraducción

Hola, tuve un problema con otro casino, no este, pero envié un mes y mi cuenta fue verificada y volví a enviar mis identificaciones para cumplir con sus términos y condiciones, por lo que no tendría problemas. Estaba frustrado, el chat en vivo fue muy servicial y se disculpó, pero el departamento operativo no estaba cumpliendo con sus términos y condiciones de revisión pendiente durante 24 a 48 horas. Entonces presenté una queja oficial al departamento de quejas del casino , complaints.biz . Recibí una respuesta diciendo que investigarían esto y que me contactarían en 7 días. También envié una queja a eCogra Disputes y su equipo envió un correo electrónico en 24 horas y me respondieron la tarde siguiente con un emoji de cara triste diciendo que Jackpot ni siquiera había respondido a su queja en la página. Luego me enviaron un enlace para enviar una mala reseña para que la vieran. Me encontré con tu publicación sobre que el casino ha estado en la lista negra este año y 329 jugadores han escrito que no han recibido ganancias. Estos se ganaron de manera justa y completa sin apuestas, así como también según los términos y condiciones de la retención.

Entonces el equipo del departamento operativo debería ser parte de este casino, para estar en la lista negra con malas reseñas por no procesar las revisiones de identificación y las ganancias pendientes antes, por no pagar mis ganancias en el plazo solicitado por mí. O por sus propios términos y condiciones de sus políticas, por engañarme injusta e irrespetuosamente con mis ganancias y ni siquiera contactarme o comunicarse conmigo desde el 23. No he recibido ningún correo electrónico del centro de soporte al jugador. Incluso el equipo oficial de quejas no está recibiendo una respuesta para enviar una queja. Esto está muy mal en el comportamiento de estos miembros del equipo que trabajan 24/7, me acaban de decir, así que no entiendo por qué está tardando tanto en hacer mi cuenta o simplemente están siendo parciales ahora y solo se están burlando.

Hi I had a problem with another casino not this 1 but I sent going into a month and my account was verified and I resubmitted my IDs, to comply along with following to their terms and conditions so I would have problems. I was frustrated the live chat was very supportive and appoligetic but the operational department was not complying with their T&C of pending review for 24-48hrs. So I made and Official complaint to the casinos complaints department complains.biz, I have recieved a response from them saying they will look into this and I will hear from them with 7days. I have also sent a complaint to eCogra Disputes and their team sent email with 24 hours and they got back to me the next afternoon with a sad face emoji saying that Jackpot hasn't even replied to their complaint on the page. They then sent me a link to send a bad review for them to see. I have come across your post about the casino been black list this year and 329 players have wrote they have not recieved winnings. These were won fairly and completely without wagering As well as to the terms and condition the hold up.

Then the Operational department team should be the part of this casino, to be blacklist with bad review for not processing ID reviews and Pending winnings sooner, by noy paying out in the time frame requested by me my winnings. Or by their own T&C of their polices, For unfairly and disrespectfully cheating me out of my winnings and not even contacting or communicating with me since the 23rd I haven't recieved any emails from the playersupportcentre I have. Even the official complaints team aren't getting a response for sending a complaint in. This is very wrong on these team members behaves who work 24/7 i was just told so I don't get why it is taking this long to do my account or they are just been bias now and just taking the piss.

Bronce

Nueva Zelanda

hace 3 meses

OriginalTraducción

How to Write a complaint to a gambling company?

First, it’s imperative to search through their terms and conditions to make sure that you didn’t break any conditions associated with your gameplay.

Once you’re sure you have a valid claim, make sure to document everything, as without documentation, online casinos will often try and ignore your complaint.

State clearly what your grievance is and include the terms and conditions if the complaint stems from a specific offer or bonus the casino gave you.

It may be that a lot of money is riding on your complaint, but do not lose your cool. Stick to the facts and back it up with your captured evidence.

Alert them that you are going to speak to an Alternative Dispute Resolution provider if you do not receive a response to your complaint.

Romi

Community & Complaints Administrator

hace 3 meses

OriginalTraducción

I'm not quite sure why you wrote to this user, but please refer to my reply here.

Theyony

Bronce

Italia

hace 3 meses

OriginalTraducción

Sí, lamentablemente, situaciones como esta suelen ocurrir con algunas plataformas. Siempre es recomendable consultar las reseñas y la reputación del servicio antes de depositar. ¿Has intentado contactar directamente con atención al cliente para aclarar el problema?

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