Hello
I registered in November 2023 and got 50 free spins bonus sing up after successful verification. I had good luck and was able to fulfill the wagering.
I now have real money
I make a withraw request for my cryptomoney wallet on 30/11/2023
Since that time, I have no longer been able to contact casino customers. I have sent many emails and have not been answered. Why my withdrawal request has been in waiting mode since then?
Hello
I registered in November 2023 and got 50 free spins bonus sing up after successful verification. I had good luck and was able to fulfill the wagering.
I now have real money
I make a withraw request for my cryptomoney wallet on 30/11/2023
Since that time, I have no longer been able to contact casino customers. I have sent many emails and have not been answered. Why my withdrawal request has been in waiting mode since then?
Same exact thing happened to me. But I deposited and won without using a bonus back in September and still have not been able to withdraw. I've gotten no contact as well.
Hello, since you have been trying to withdraw for quite a long time, has your casino account been verified ? Alternatively, did the casino tell you why you are not allowed to withdraw your winnings ? Have you also tried to communicate with the casino or are you completely without an answer ?
Anyway, you managed to open a complaint, which was a good step since you have been waiting for quite a long time for your withdrawal. If you would like to know what to expect from a complaint you can go through this guide.
I'll keep my fingers crossed that it all goes well and if you have any news, don't hesitate to let me know.
Yes they initially said they had to look into my winnings as I won a large amount as a new player with just a $21.00 deposit. That's the ONLY thing they ever said to me. Then after that no word at all 🙁
Okay, as the complaint suggests, the verification should not be the problem.
I know it's hard, but I believe we need someone from the casino to explain. It could be just a delay, but no one outside this casino can tell that for sure. 🤔
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