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hace 2 años
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hace 2 años
uses

hello gamdom also scammed me the rtp is very low

hace 2 años
uses

Finally someone who is doing something. Gamdom is not trusted site anymore as they locked my withdrawal and it was never sent. The RTP is really low and if you win big you just cannot cash out lol. Down 6k this week and It's not funny anymore. Playing on another sites as this one is literally doing fraud as always.

hace 2 años
Gamdomvictims123 ha borrado el mensaje
hace 2 años
uses

Hi, can I know what exactly happened when you had such a bad experience and created a group for other damaged players? What idea do you have what you are going to do ? 

hace 2 años
uses

hello gamdom also scammed me the rtp is very low

hace 2 años
uses

Hey, was that the only problem that occurred in the casino or did you have some other problems ? Could you please tell me a little more ?

hace 2 años
uses

Finally someone who is doing something. Gamdom is not trusted site anymore as they locked my withdrawal and it was never sent. The RTP is really low and if you win big you just cannot cash out lol. Down 6k this week and It's not funny anymore. Playing on another sites as this one is literally doing fraud as always.

hace 2 años
uses

Hi, could you specify how long this situation of yours has been going on that you can't get the money out ? Do you have any other problem besides that ? Let me know please.

hace 2 años
esus

Gracias, yo también he sido estafado por Gamdom, estoy seguro de que utilizan juegos falsos, además tienen un modelo de negocio bastante oscuro, con streamers jugando con dinero falso y repartiendo dinero para fomentar la ludopatía.


En mi caso, y tras amenazas de suicidio, no tomaron ninguna medida para que pudiera continuar jugando y perdiendo.


Son unos estafadores y voy a tomar medidas para cerrar su web en Francia y España etc...

hace 2 años
esus

Buenas,

RESOLUCIÓN DE PROCEDIMIENTO ADMINISTRATIVO DE CARÁCTER SANCIONADOR A LA ENTIDAD "SMEIN HOSTING, N.V." POR LA COMISIÓN DE UNA INFRACCIÓN ADMINISTRATIVA CALIFICADA COMO MUY GRAVE, TIPIFICADA EN EL ARTÍCULO 39.a) DE LA LEY 13/2011, DE 27 DE MAYO, DE REGULACIÓN DEL JUEGO (LRJ), CONSISTENTE EN LA ORGANIZACIÓN, CELEBRACIÓN O EXPLOTACIÓN DE LAS ACTIVIDADES INCLUIDAS EN EL ÁMBITO DE APLICACIÓN DE ESTA LEY CARECIENDO DEL TÍTULO HABILITANTE CORRESPONDIENTE.


Resoluciones sancionadoras | Dirección General de Ordenación del Juego (ordenacionjuego.es)

Editado
hace 2 años
Gamdomvictims123 ha borrado el mensaje
hace 2 años
uses

Hello,

I recall a few complaints created because the players felt the same as you probably do now. Yet none of them were able to present solid proof back then.

Feel free to browse: https://casino.guru/complaints/all

Even the authority has never found anything "unusual". To be fair, though, Curacao is not considered a top-notch quality regulator when it comes to deputies.

Maybe you would give our Resolution Center a try. I think it is wise to submit a complaint when the accusations are so complex. Take it as an idea:

https://casino.guru/complaints/create

hace 2 años
esus

Buenas,

RESOLUCIÓN DE PROCEDIMIENTO ADMINISTRATIVO DE CARÁCTER SANCIONADOR A LA ENTIDAD "SMEIN HOSTING, N.V." POR LA COMISIÓN DE UNA INFRACCIÓN ADMINISTRATIVA CALIFICADA COMO MUY GRAVE, TIPIFICADA EN EL ARTÍCULO 39.a) DE LA LEY 13/2011, DE 27 DE MAYO, DE REGULACIÓN DEL JUEGO (LRJ), CONSISTENTE EN LA ORGANIZACIÓN, CELEBRACIÓN O EXPLOTACIÓN DE LAS ACTIVIDADES INCLUIDAS EN EL ÁMBITO DE APLICACIÓN DE ESTA LEY CARECIENDO DEL TÍTULO HABILITANTE CORRESPONDIENTE.


Resoluciones sancionadoras | Dirección General de Ordenación del Juego (ordenacionjuego.es)

hace 2 años
uses

Since the website does not apply English even though it is chosen as the primary language, maybe you can explain the context. I guess that would come in handy.🙏

hace 2 años
esus

Gracias, yo también he sido estafado por Gamdom, estoy seguro de que utilizan juegos falsos, además tienen un modelo de negocio bastante oscuro, con streamers jugando con dinero falso y repartiendo dinero para fomentar la ludopatía.


En mi caso, y tras amenazas de suicidio, no tomaron ninguna medida para que pudiera continuar jugando y perdiendo.


Son unos estafadores y voy a tomar medidas para cerrar su web en Francia y España etc...

hace 2 años
uses

Could you please send your evidence considering fake streamers' activities to this email? As far as I can tell, our Data Team aims to keep track of such situations. Alternatively, feel free to inform Jozef, I'm sure he will appreciate the insight. Thank you.

data@casino.guru

Regarding fake games or practices used against players, I'm glad you managed to submit the complaint.

Let's see what the Team is about to find out, or, to be more precise - what the casino representative will provide to us.🤔

hace 2 años
uses

The link I have shared before is a sanction from the government of Spain against Gandom for among many things using unfair games, access to minors, measures that do not support responsible gambling. etc...<


Resoluciones sancionadoras | Dirección General de Ordenación del Juego (ordenacionjuego.es)

ES/2022/149 "SMEIN HOSTING, N.V."

hace 2 años
esus

Aquí no se borra nada, que te hayan solucionado a ti el problema, los demás seguimos siendo estafados

hace 2 años
bazza5257 ha borrado el mensaje
hace 2 años
uses

Could you at least submit the complaint once you are ready, as a player who deems himself to be scammed?

I mean, we take one player at a time. And there is no complaint created under your profile. 🤔

hace 2 años
uses

The link I have shared before is a sanction from the government of Spain against Gandom for among many things using unfair games, access to minors, measures that do not support responsible gambling. etc...<


Resoluciones sancionadoras | Dirección General de Ordenación del Juego (ordenacionjuego.es)

ES/2022/149 "SMEIN HOSTING, N.V."

hace 2 años
uses

Thank you! I'll forward it to our Data Team.

hace 2 años
esus

Aquí no se borra nada, que te hayan solucionado a ti el problema, los demás seguimos siendo estafados

hace 2 años
uses

Care to explain, please? I'm probably missing the picture in its full scale. Is it, by any chance, related to your complaint against a different casino? Which has been rejected due to insufficient evidence on your side? I'm sorry, but we can't just rely solely on your word when you claim there is suspicion of being scammed due to limited access to their betting history and non-investigation into common errors with Evolution games. 🙁

Editado
hace 2 años
uses

hello gamdom also scammed me the rtp is very low

hace 2 años
uses

What has now become very interesting is that you access this site using the same IPs as many other players active in this thread. May I know how this is so?

It's at least quite suspicious.


hace 2 años
uses

Thank you! I'll forward it to our Data Team.

hace 2 años
esus

Yo tengo una reclamación contra ellos y voy a abrir otra para recuperar los depósitos realizados cuando me permitieron jugar desde mi IP española.

Si no me devuelven el dinero perdido por haber jugado desde mi IP francesa al cambiar de residencia, pondré una reclamación en Francia.

5 millones de multa en la sentencia que he compartido.

Select2006at
hace 2 años
uses

Hello.

From what I see in the complaint, the most pressing part is that you were supposed to be self-excluded, am I correct? Yet somehow, you were able to create an account again using the same device, internet connection and personal data without any issues. 🤔

Safer gambling and associated self-exclusion are really important topics, and I'm glad you came here to submit the complaint. All aspects of the situation will be handled with great care. As far as I can guess, a casino representative will be asked to add further details and explanations.

Since it usually takes some time, I'd like you to be patient, please. 🙏

If you feel like you could use some theoretical support with problem gambling, this site is available for you.

hace 2 años
esus

Estoy tranquilo, el dinero lo doy por perdido pero las medidas contra ellos serán tomadas con dureza.


Estoy a la espera de que me faciliten el historial de conexiones de todas mis cuentas (IP, dispositivo, etc...).


Voy a reclamar y voy a conseguir que les salga cara si irresponsabilidad.

Select2006at
hace 2 años
uses

I wouldn't be skeptical yet and we'll see how the situation develops and what our team manages to solve. Of course I understand that you want everything to be resolved fairly. 

However, I see that you asked for a history, which has not been provided.

I also noticed that the casino has a couple of hours to respond, so we'll see if they get it right in the end. If you have an update, please share it with us. 

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