Nalu Casino VPN issues

mrmileena

Jaro

Iniciado sénior

Suiza

Jaro

hace 5 días

OriginalTraducción

Hello Jaro,

i just fell on this comment on a nalu casino review page and i see that someone was playing there too and was being accused falsly too just like i was. When i read this guy's comment, i feel like i am reading my own experience.

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So apparently i am not the only victim. This guy faced the same problem as me. Like i said i did not use vpn or disguise anything. The nalu casino just invented lies or created a fake proof to not pay me out, and the commission took their side of course, since they are being paid by them.

This guy made 3 deposits like me, won 650 euros like me, apparently is swiss like me and was accused of the same as me. I wonder if they did not mess our 2 accounts now...

Radka

mrmileena

Social Media & Community Specialist

mrmileena

hace 5 días

OriginalTraducción

Hello!

I hope you don't mind I created a special thread for this situation. It appears that this particular casino is about to be published; unfortunately, its current Safety Index is very low, suggesting it is not an honest and fair site.

So I find this coincidence to be very interesting; it would be awesome to have the other player here with his complaint lodged. Perhaps you would like to get your issue investigated through the complaint?

mrmileena

Iniciado sénior

Suiza

hace 5 días

OriginalTraducción

Hello Radka,

I have contacted him by sending him a message, i hope he will respond.

And honestly yes, apparently they had proof i used vpn but i know i didn't connect using it, i just played normally.

I played on other casinos that same night since i won on theirs. I suggested to the commission i ask confirmation on those 2 casinos on which i played at that no vpn was used that night but they didn't want and didn't even show me the proof. Even the commission just copied pasted their terms and conditions, i received no concrete proofs actually. And i know for sure that they built up a false one because i know i didn't use vpn.

Radka

mrmileena

Social Media & Community Specialist

mrmileena

hace 2 días

OriginalTraducción

Good day to you!

I truly appreciate your efforts. Thank you.

Just a few minutes ago, I responded to a player in a quite similar situation yet in different casinos. Perhaps you would like to see my opinion on this 👈

Truth to be said, an unfair casino won't very likely bother with thinking through the VPN uses much. 🙁 So, if they look for something to come up with to avoid payment, it could be the VPN. In my opinion, the restriction should be considered separately for everyone; the circumstances matter.

It's pity the other two did not help.

mrmileena

Radka

Iniciado sénior

Suiza

Radka

hace 2 días

OriginalTraducción

Hello Radka,

I read your message and i agree with you.

I was in the same case, they accept players from Switzerland so why would i use vpn to connect to the site. Not to mention that i never used vpn to play casino. I do believe that it was just lies to avoid payment. Like i said, i played on 2 other casinos that same night, which could have confirmed i did not use vpn.

A bad casino will always try to find excuses to not pay out.

And to me the commission wasn't professional at all and looked corrupted. They should have sent me the concrete proof of vpn use, but i didn't get anything, they just copied pasted the terms and conditions, just like the casino did.

I know they made a fake proof of vpn use because i know I'm innocent.

Jaro

mrmileena

Forum and Reviews Administrator

mrmileena

hace 14 horas

OriginalTraducción

It's sad when casinos have to resort to this, and as Radka said, this casino will not be one of the better ones, but quite the opposite. It's a pity that we don't have it listed on our site yet because I believe that you would have avoided this casino too.

Anyway, the player you were talking about has filed a complaint here?

Nalu Casino VPN issues

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