Problemas de retiro y verificación de identidad (KYC) en casina10.com

Good evening, did you play at casina10? Do they pay for withdrawals?

Boa noite você jogou na casina10?eles pagam os saques ?

Good evening

I played at casina10 I won 10k I did the initial verification everything was verified when I made the withdrawal after 72 hours they canceled everything because they asked for another proof of payment that I would have made by mwbay because I made one by entity and reference and another by mwbay initially they asked me for proof of deposit I sent it when I made the withdrawal after 3 days they asked for proof of payment by mwbay it was verified again to which now I have made another withdrawal .

Can anyone tell me if this house is paying correctly or is it a scam? All the casinos I've played at have never had such a long delay.

Boa noite

Joguei na casina10 ganhei 10k fiz a verificação inicial estava tudo verificado quando fiz o saque ao fim de 72 h cancelaram tudo pois pediram outro comprovativo de pagamento que eu teria feito por mwbay porque fiz um por entidade e referência e outro por mwbay inicialmente pediram me um comprovativo de deposito enviei quando fiz o saque os fim dos 3 dias pedirão o comprovativo do pagamento por mwbay foi verificada novamente ao qual agora fiz novamente outro saque ..

Alguém me sabe informar se está casa é correcta a pagar ou e golpe ? Pois todos os casinos que joguei nunca que aconteceu estar tanto tempo

Good afternoon, does anyone know the casino casina10? Because I have a pending withdrawal that you don't say anything about because I got out a lot of money and maybe they won't pay it. Does anyone have experience with this casino?

Boa tarde alguém conheço o casino casina10 ? Pois tenhi um saque pendente ao qual não dizes nada pois saiu me um valor elevado secalhar não irão pagar alguém tem experiência nesse casino ?

Good afternoon did you play casina10? They paid you I have money pending there I made 1 withdrawal and they canceled it to ask for documents now the account has been verified again now I'm waiting if this time it doesn't approve

Boa tarde você jogou casina10?? Eles lhe pagaram eu tenho lá dinheiro pendente fiz 1 saque e eles cancelaram para pedir documentos agora foi a conta verificada novamente agora tou a aguardar se desta vez não aprovar

Hello, to me, it's more than a scam; it looks like an unclear deposit and withdrawal verification of those payment options. From your description, I could not clearly understand what you provide for each payment option, when it happened, and what happened afterwards. It was unclear whether it was just one mwbay account.

Could you perhaps provide a more structured list of events, please? Maybe we can see this through.

Thank you in advance.

Good morning

I did the first one afterwards by entity and ATM reference.

Then I made another one by mwbay

When I made the withdrawal they asked for documents to verify the account. They asked for a citizen's card, proof of IBAN and proof of address and asked for proof of deposit and everything was validated.

In the meantime, the withdrawal was pending for 4 days and at the end of that time I spoke in the chat saying that the payment had already been pending for more than 72 hours, to which they said that I would have to send the other deposit document by mwbay. Since they say that all payment methods have to be verified .

Now they say the account is fully verified and the withdrawal is still pending again .

I wanted to know if anyone knows this casino or has experience since there is not much evaluation about it .

Bom dia

Eu fiz o primeiro depois por entidade e referência multibanco .

Depois fiz outro depois por mwbay

Quando fiz o levantamento do saque eles pediram os documentos para verificação da conta . Pediram cartão cidadão ,comprovativo de IBAN e comprovativo de morada e pediram o comprovativo de de depósito foi tudo validado.

Entretanto o levantamento ficou pendente durante 4 dias ao fim do mesmo eu falei no chat dizendo que o pagamento já estava pendente a mais de 72h ao qual eles disseram que teria de enviar o outro documento de depósito por mwbay . Visto dizerem que todos os métodos de pagamento terão de ser verificados .

Agora dizem que a conta está totalmente verificada e o saque continua pendente novamente .

Eu queria saber se alguém conhece este casino ou se tem experiência visto não haver muita avaliação relativamente ao mesmo .

Thanks for explaining the timeline clearly.

From what you describe, it sounds like two separate issues may be getting mixed together:

Verification of payment methods / account checks – the casino appears to be requesting documents for each deposit method used, which is something some operators do as part of KYC/security checks.

Withdrawal delay – your withdrawal remaining pending is understandably frustrating, but based on what you’ve shared so far, I do not yet see clear signs that this is necessarily targeted or intentional stalling. It may simply still be within their internal review process, especially if additional verification was requested mid-way.

What would be most useful to know now is whether the casino has clearly told you what happens next. For example:

Have they confirmed that no further documents are needed?

Have they given any timeframe for reviewing or approving the withdrawal?

Have they explained why it is still pending now that the account is fully verified?

That communication usually tells us a lot. If support is vague, keeps changing requirements, or repeatedly asks for new documents without explanation, that would be more concerning than the delay alone.

Okay

But is it possible for someone to inform me if this casino casina10 is safe and reliable since there is not much evaluation about it ...

So I'm not sure if they can do this so they don't ask for withdrawals or block the accounts.

Ok

Mas e possível alguém me informar se este casino casina10 é seguro e fiável visto não existir qualquer muita avaliação relativamente ao mesmo ...

Pelo qual deixa me na dúvida se eles podem fazer isso para não solicitarem os saques ou depois bloquearem as respetivas contas

I understand your concerns; just think about it with me for a second: if you put emotions aside, the question is not whether the casino can do something but what comes out of it in the end.

Imagine the casino found some flags that need to be carried out before the withdrawal can be approved; of course, they "can" investigate anything needed to either confirm the payout or cancel it.

The best approach is to cooperate and then, once the casino provides its final statement, act based on the outcome.

I just want to add that the casino against which you submitted the complaint is different from the site we discussed in this thread and is possibly unknown to us, so I understand it may be more concerning.