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Tema general sobre Betmaster Casino (página 11)

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hace 4 años
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Midou25
hace 8 meses
uses

Hello,

I understand why you say this, but sadly you chose the wrong website, I'm afraid. Did you read this, please?

"After gathering all the necessary information, it came to light that your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding. If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us."

As a result, I apologize, but the problem is elsewhere, and I regret that we were unable to assist you.

Please ask chatGPT about websites that look into sports betting issues. I believe its summary will be useful because we are not really up to date with those sites.


hace 8 meses
uses


I did not take my right

hace 8 meses
uses

The documents I sent to you prove that I have one account. You could have intervened to recover my account. But as I see, you did nothing and said that my problem is with sports betting, but my problem is closing my account and accusing me of having multiple accounts, and this is unfair.

Midou25
hace 8 meses
uses

Unfortunately, the resolver of your complaint couldn't assist you anymore with the issue due to the aforementioned reasons, and we here on the forum can't do much about it.

It is that we have no experience with sport-related issues whatsoever, even though yours later resulted in closing the account because of the violation the casino has accused you of multiple accounts.

hace 8 meses
uses

Unfortunately, the resolver of your complaint couldn't assist you anymore with the issue due to the aforementioned reasons, and we here on the forum can't do much about it.

It is that we have no experience with sport-related issues whatsoever, even though yours later resulted in closing the account because of the violation the casino has accused you of multiple accounts.

hace 8 meses
uses

You could have asked the casino for clarification and asked them to provide evidence proving that I have multiple accounts and publish it so that all people can see the truth only.

Midou25
hace 8 meses
uses

You understand that ignoring the fact that we can't help you will not change this reality, correct? We simply cannot engage in sports betting matters—that's the end of the matter. Please accept this and move on. Pointing your finger at us may make you feel better, but it makes no real sense. I am sorry.

Have you read my recommendation? Try that, please.

"Please ask chatGPT about websites that look into sports betting issues. I believe its summary will be useful because we are not really up to date with those sites."

hace 8 meses
esus

Es una casa de apuestas ratera @betmaster debería desaparecer

Lramos26
hace 8 meses
uses

I see, did you warm bookmaking communities too? There are special sports betting forums out there and I think it would be wonderful to spread the word. We won't add more here, I'm afraid. 🙁

hace 8 meses
uses

You need to update your website it is available to United Kingdom K it also as a UK gambling commission gambling licence just looked at the gambling commission website website

kevin1972
hace 8 meses
uses

Hmm, I tried to log in from the UK and it wasn't possible, I was blocked. 

But I had our data team check it, so if that's the case they'll fix it. 

So have you played there yet when you say it's working? 

If so, how do you feel?

hace 1 mes
gresus

Aunque llevo más de 4 o 5 años jugando en este casino sin ningún problema, parece que la administración ha cambiado. Tenía 1300 euros en mi cuenta y hace 6 días me pidieron demasiados documentos para, supuestamente, identificarme. Mi cuenta lleva años completamente identificada. ¡Incluso me pidieron una selfie con una tarjeta que llevaba usando 2 años! ¡Una selfie! Claro, jugando, ya he perdido la mitad del dinero, ya que no tengo nada más para jugar. Estaba esperando esto. Una pena, porque me van a perder como cliente. ¡Denuncio un trato inaceptable e injusto!


Traducción automática:
Litsa
hace 1 mes
uses

Sometimes it is necessary to update the verification even if you have already been verified a few years ago, you know. It is necessary to cooperate with the casino in order to get your winnings.

How long ago did they ask for those documents, and have you done as they asked, please?

hace 1 mes
gresus

He hecho todo lo que me pidieron desde el primer momento. ¡Creo que la documentación que me pidieron es mucho más que necesaria! El lunes 2 de febrero, hice una retirada. La cancelaron el 4 de febrero y me pidieron una selfie con mi DNI y tarjeta juntos, y fotografiaron las cuatro tarjetas que había usado. Hasta ahora, todo bien. Al día siguiente por la noche, me pidieron una selfie con cada tarjeta por separado. Sin embargo, mis dos tarjetas están canceladas y no las he usado en dos años. ¿Cuál es el motivo? Por suerte, las conservé, aunque no me sirven. Y el sábado me pidieron todas las transacciones de la tarjeta que usé durante todo el mes de diciembre. Al fin y al cabo, son datos personales y no sé si tienen derecho a pedirlos; los envié inmediatamente desde mi banca electrónica. ¡Sin embargo, sigo esperando respuesta! Por favor, denme su opinión.

Traducción automática:
Litsa
hace 1 mes
uses

Our complaint team has to wait a few more days before we can intervene, so only then will we see what can be done.

It's good that you cooperate with them fully, and hopefully soon you will be able to get your winnings.

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