Hi, great, thanks for information. And have you ever win in this casino?
Hi there, do you mean some sort of loyalty program? Would be great if you could share more details 😉, as far as I know, lots of players crave such casinos.
My account was blocked without explanation. There are more than 300 euros left in the account.
They do not allow me to log in to my account, tech support does not respond to my emails, the chat on the bookmaker's website blocked me.
I have passed the verification, I have not violated the bookmaker's rules, I have not used the software to bypass the bookmaker.
Never register here if you do not want to lose your money, nerves and time.
So you have no idea why was your account closed? What happened shortly before that? Maybe we will find some hints.
Maybe another complaint would help you out.
I used the services of Betroom24, made bets, put part of the money for withdrawal. After that, I could no longer get into my account and received an email notification that my account was blocked without explanation.
There were no attempts to figure it out on the part of the bookmaker, although everything in my power was taken on my part, but since they blocked me even in their chat and did not answer emails, I could not achieve any result.
I didn’t even use any bonuses, I used only my own money. Well, if we were talking about some exorbitant amounts, I still understand what could cause suspicion among the administration, but damn 300 euros is a penny.
In any case, if the bookmaker had acted fairly, then the attitude towards him would have been completely different because they could give me my deposit. AND SO STILL I DO NOT ADVISE ANYONE TO PUT THEIR MONEY HERE.
Update 04.02.2023
Your website states that Betroom24 are licensed by Curacao. But in fact, this is not so, the licensor answered me that at the moment Betroom24 does not have a Curacao license. This can also be checked on the official website of Curacao.
There must be something that made the casino thinks your account needs to be closed, sometimes due to the AML investigations, sometimes the player seems to be part of an organized group, or used a very similar unusual betting/depositing pattern as somebody else. In such cases, casinos are not exactly sharing, and it is quite understandable. Even though I don't know what is the issue in your case, I still feel that the complaint is a good idea.
Feel free to share the licensing authority's reply, please (radka@casino.guru). Or alternatively, you can also update us directly, have you noticed this feature?
I'm sorry, can't switch to the Russian language now, but you can find that under the "overview" section, just below the pros and cons.
Hello, Radka!
I created complaints about Betroom 24 twice on your site. And both times the complaints were rejected, to be honest, I don’t remember for what reason.
But if possible, I can file a complaint again for your consideration. I can provide emails / screenshots about my verification in Betroom, as well as emails about the deposit of funds, the request for withdrawal of funds and the blocking of my account.
(Not so long ago, I turned to the Curacao licensor himself to help resolve my problem with Betroom. To which the licensee replied that he would not be able to help me, since Betroom no longer owns their license, I will send you a message thread to your email and you can make sure)
Hello,
no point in submitting a new complaint again, I'm afraid. This is the explanation:
"As your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding."
You should try alternatives though:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Feel free to share the licensing authority's reply, please (radka@casino.guru).
Thank you
Hello.
Exactly, I remembered for this reason and it was rejected. Due to the fact that there is no department dealing with this type of betting. I sent letters to you. Check your email. I hope I understood everything correctly in these letters and they will confirm what I was talking about.
The license is probably fine, you just contacted the incorrect license provider.
First, you should check the casino's site for the validator and written details:
Then click on it to find out more about the license:
To contact Antillephone use these:
complaints@gaminglicences.com
certria@gaminglicences.com
That should work 🤞
Hello Radka. I apologize for misleading you and myself. Yes, everything you wrote to me is correct.
No problem 🙂 no need to apologize. Finding the proper Curacao license provider is quite a puzzle sometimes. 😁
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