I finish the bonus same day that I have . I withdrawal the money and I left something to play after 2 days was make my firs withdrawal of 2000 so I play a little more and I win more and more after 4 days again was make my 2 withdrawal of 3000 , after that il 14 was the next withdrawal says the operator but in 14 all the money dissepper telling me that I breake the terms of bonus
Sorry, but it is quite difficult to understand exactly what are you saying, so I just hope it'll be clearer to our complaint team after they will hopefully get in touch with the casino. I can see that your complaint it's opened and our team is investigating the case. Are you sure that the amount you kept in your account after completing the bonus and withdrawing some of the money, as you said, was not "mixed funds", as Radka suggested in her previous post? Or you are not completely sure about that? 🤔 I certainly hope our team will be able to get this issue solved.🤞
Hello
I hope you don’t mind me asking but who does Betzino use as payment processor when you deposit by card
Hello, why specifically do you want to know this information ? Just asking out of curiosity. 🙂
Hi Jaro
They have blocked my account after making deposits and requesting withdrawal. Payments that were made are showing to many different companies to enable a charge back need to know the payment processor they used for Mastercard deposits.
can you help ?
I remember that you have a thread for this where you communicate with other players.
Unfortunately, I can't help you in this specific way. The only thing we have listed on our site are payment methods. Probably the player will have to answer.
Don't play in betzino it a very bad site
Do you know the payment processor?
No it difrent name in the bank Fenders cars art , one finance ag
These are just the bank descriptors when you are the site about to deposit it should say who is processing the payment. ie Velobet processor is Elegro
I don't now because I make only 2 deposit with this site and 1 it Fenders cars art and second one finance ag . I make deposit with transfer bank
Buenas noches. He hecho una retirada de 240 euros y han pasado 2 días. ¿Puedo saber cuándo se transferirá mi dinero a la cuenta?
Kalispera. Usually we give casinos 14 full days to process the payment, actually. Especially if it comes to the first withdrawal. Is your account fully verified in this casino, please?
Hello, I don't know exactly when you will have your money but obviously you have to be patient. Do you have your account verified here ? Did you play with the bonus or not ?
Tell me bit more please.
Of course, we give casinos 14 days to resolve withdrawal process, so if nothing will change, you can turn to us and we will try to help you.
I hope you will get money and complaint won't be needed. 😉
Hello im From United Kingdom and i registred in Betzino 3-4days ago and i deposited with mastercards 750Euro so i play it and i made it win 2500euro and i requested a withdrawal i verify full my account id proof of address cards bank statements ..and i wait to 2 days to proccesed withdrawal and they try to withdrawal my money by bank transfer but they have some issue they returned money so i ask whats happened they say bank returned so please try again if okay iban.. so i check it everything okay so i contact again and i say i found where is problems because they trying in Euro Not GBP so they ask me please try other Bank Iban so i send it other bank Use Euro its called Zen bank digital so i send statements to verify and i requested to that iban so after they verify that statements they make locked account and they didnt send me any repsonse why closed whats happened here they have issue for withdrawal and now closed account without any reason so agent say thay its from other departments they will contact you and nothing else this is very very bad i think something here its very scam..please help me about that!
Hi there!
Well, that's a horror to be heard. Allow the Complaint Team to help you resolve the issue; they're great at doing so. At this moment, it seems it's your turn, though. Access the complaint here 👈 and update it properly, please.
Well, to be honest, it's always quite controversial to close someone's account just like that. Are you sure no detail has slipped from the casino? Anything mentioning the risk team, for instance?
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