hace 2 meses
Si quieres hablar de cualquier tema relacionado con Bulletz Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Bulletz Casino
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hace 2 meses
Hola 🙋🏻♀️ ¿Cómo sabes que el casino no acepta jugadores alemanes? Este es el segundo casino que he visto aquí en el que has indicado que no acepta jugadores de Alemania. ¿Es porque a veces estoy aquí a través de VPN? Lamentablemente, como no puedo ver ningún casino con una dirección IP alemana excepto los de mi país, me veo obligado a iniciar sesión aquí a través de VPN si quiero obtener información sobre un casino fuera de Alemania. Pero volviendo a la pregunta de por qué dice que el casino no acepta jugadores alemanes, eso no es correcto.
Traducción automática:
hace 2 meses
Easy to deposit money... absolute nightmare to cash out. They used any possible excuse they could to prevent a withdrawal. Sighting a technical issue. Then it was a verification issue. Stay clear of this site if you don't want to get scammed
hace 2 meses
Hola 🙋🏻♀️ ¿Cómo sabes que el casino no acepta jugadores alemanes? Este es el segundo casino que he visto aquí en el que has indicado que no acepta jugadores de Alemania. ¿Es porque a veces estoy aquí a través de VPN? Lamentablemente, como no puedo ver ningún casino con una dirección IP alemana excepto los de mi país, me veo obligado a iniciar sesión aquí a través de VPN si quiero obtener información sobre un casino fuera de Alemania. Pero volviendo a la pregunta de por qué dice que el casino no acepta jugadores alemanes, eso no es correcto.
Traducción automática:
hace 2 meses
Hello. Our data team collects all the information directly from the casino.
Have you been able to pass the verification at this casino, perhaps?
Also, it is completely ok to use the VPN on our website; just be careful whenever you play at some online casino. They don't always allow usage of VPN, you know.
hace 2 meses
Easy to deposit money... absolute nightmare to cash out. They used any possible excuse they could to prevent a withdrawal. Sighting a technical issue. Then it was a verification issue. Stay clear of this site if you don't want to get scammed
hace 2 meses
I can see in your complaint that you are still waiting for your money.
May I ask when exactly you requested the withdrawal and if you were able to verify at the end?
Editado
hace 2 meses
😆
Yeah I was able to pass verification but only after the withdrawal was returned to my account after days of trying to process it. It was clear the casino has no interest in letting a customer cash out winnings. I spent hours trying to complete all the required stipulations... then in the support chat I was lied to over and over again. Everyone they has a new excuse or a new document was required. After days of this I had had enough and was resigned to the fact that Bulletz casino was never going to let me withdraw my winnings. So I just gambled it away and closed my account to such a scam site.
Kyle
Editado
hace 2 meses
I'm sorry that you lost your money.
Sometimes, though, we have to be more patient and maybe wait a bit longer to get the money, in my opinion.
Now it is perhaps for the best that you left the casino, then.
hace 2 meses
Me registré con normalidad y fue posible. También leí los términos y condiciones y no hay nada que diga que Alemania es una zona restringida. Luego incluso pedí ayuda porque no estaba seguro de tu nota, que también me confirmó que los jugadores de Alemania pueden registrarse y jugar con dinero real.
Traducción automática:
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hace 2 meses
Solo uso VPN para Casino Guru; de lo contrario, lamentablemente, solo me muestran casinos alemanes y no me interesan 😂
Traducción automática:
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hace 2 meses
Me registré con normalidad y fue posible. También leí los términos y condiciones y no hay nada que diga que Alemania es una zona restringida. Luego incluso pedí ayuda porque no estaba seguro de tu nota, que también me confirmó que los jugadores de Alemania pueden registrarse y jugar con dinero real.
Traducción automática:
hace 2 meses
So, I will inform our data team about this situation. Thank you for the information.
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hace 2 meses
Sometimes you should be a bit more patient and maybe you wouldn't have ended up working for a fraudulent casino Romi!! That is just my opinion though
hace 2 meses
When a seedy online casino, with zero integrity, lies and delays for days... one man can only have so much patience
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Do not join this casino they will screw you over
hace 2 meses
Sometimes you should be a bit more patient and maybe you wouldn't have ended up working for a fraudulent casino Romi!! That is just my opinion though
hace 2 meses
As you may have noticed until now, we are not a casino but an informative website for online casinos where we try to help our users whenever the fair play is abused, aside from other things, of course.🤷♀️
Unfortunately, in your case we didn't have enough time to do much to help you out.
Editado
hace 1 mes
They did the exact same thing for me.
I verified my account on mobile, all documents were approved and account status changed to verified/approved.
After half an hour, thought I'd request a withdrawal only to find out that my verified account had turned into unverified.
Visited live chat, they said I needed to provide proof of address. I told them it was already approved and live chat started mumbling something about having to pass this on to security department.
I wish I would've seen these posts before even depositing (quite a lot) to this casino. Would've saved me a lot of trouble. I just can't understand how Bulletz can have such a high score/rating here in CasinoGuru when it seems that they are doing their utmost to their customers not being able to withdraw their winnings.
They're very friendly towards you in live chat until it's time to cash out. After that you're not a wanted customer anymore. Note, I played with no bonuses, pure cash and yet they still do this kinda stunts, shame on them. They also got my money, lost the lot, so well done Spinwise and your stalling tactics.
Editado
hace 1 mes
Sometimes casino guru will also delete reviews. I am not sure if the casinos lay them to remove bad reviews or what??
hace 1 mes
They did the exact same thing for me.
I verified my account on mobile, all documents were approved and account status changed to verified/approved.
After half an hour, thought I'd request a withdrawal only to find out that my verified account had turned into unverified.
Visited live chat, they said I needed to provide proof of address. I told them it was already approved and live chat started mumbling something about having to pass this on to security department.
I wish I would've seen these posts before even depositing (quite a lot) to this casino. Would've saved me a lot of trouble. I just can't understand how Bulletz can have such a high score/rating here in CasinoGuru when it seems that they are doing their utmost to their customers not being able to withdraw their winnings.
They're very friendly towards you in live chat until it's time to cash out. After that you're not a wanted customer anymore. Note, I played with no bonuses, pure cash and yet they still do this kinda stunts, shame on them. They also got my money, lost the lot, so well done Spinwise and your stalling tactics.
hace 1 mes
Many times the live chat is not aware about what is going on with players withdrawals, and it is always better to get in touch with the support by email to find out more details.
May I ask if you were able to find out anything related to why they would ask for the same document again?
Is your account verified now, though? 🤔
It is very important and required to do the KYC due to the AML (anti-money laundering) policy, so that is why it is important to do all the checks, you know, even if you play without a bonus.
hace 1 mes
Sometimes casino guru will also delete reviews. I am not sure if the casinos lay them to remove bad reviews or what??
hace 1 mes
I am not quite sure what you mean by your post, to tell you the truth.
Is there any review of yours we have deleted? I'm not seeing any in our system, actually.
If such an occasion happens, there is always a good reason for not publishing someone's review, and we can explain the reason every time.
hace 1 mes
You're completely missing the point and the mark here.
My account was already verified. Until they did the same thing as they had done for another person in this discussion as well- and it was changed back to unverified.
It was just impossible to withdraw and suddenly when my account balance reached zero, my account became verified again.
Shady tactics like that, no need to discuss further or ever touch any of these places again.
hace 1 mes
Hmm, I see now. For such situations, the casino should have a good explanation available. As you can see, without it, we can all only guess. No wonder you see that as a concrete tactic.
May I at least thank you for this word of advice?
just a note: unless players submit complaints including disputed amounts and thrugh that give our specialist a chance to look into it more officially than just through a forum post, the Safety Index will remain the same.
hace 2 semanas
I had the exact opposite experience a couple weeks ago btw. I turned the first deposit of around 50€ to 600€, sent in verification documents, i was verified in 2 hours, and the next morning the cashout was in my bank account. Very professional
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