hace 2 años
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hace 2 años
Hello. So have I understood right that casinos under curacao doesn't have to block you if I have closed sister site based on my gambling addiction? I have case that I closed with casinodays and I was able to play at buustikasino. They have basically same sites and same customer service. Also I asked and they said it is the same casino basically? At least it would be extremely easy to do more to stop ppl like me playing. Should I do complaint or is it just a waste of time?
hace 2 años
Hello there,
I wouldn't say this is a question of licensing authority, it's more about actual business standards.
Allow me to go through the main problem with the self-exclusion at first:
a) player requested his/her account to be closed. Casino closes the account. A few days later the same player asks for his account to be reopened. The casino opens the account because the player asked for it.
b) player requested his/her account to be closed due to gambling issues because he/she is unable to control his passion and needs special care. Casino closes the account. A few days later the same player requests his/her account to be opened. The casino does not open the account because the gambling issues were mentioned earlier.
Furthermore and sadly, it's the business standard that to get self-excluded from some "sister" site, the player must inform the sister casino as well. Please do not think that all casinos owned by the same owner/group share those requests through the group automatically.
I'd call it a nice surprise if you come across a group that acts differently.
Feel free to check our project focusing on helping players with addiction, you may find those useful:
https://casino.guru/problem-gambling
https://casino.guru/global-self-exclusion-initiative
Simon is working tirelessly to establish a global self-exclusion tool.
We believe that the current situation in the gambling industry needs radical improvement to provide effective protection for those who need it.
hace 2 años
Hi I put on the withdrawal in the history of payments the transaction is listed as completed eo the money has not been received
hace 2 años
Hello,
have you asked the casino, please?
What payment option did you use? I'd ask the bank or the provider.
hace 2 años
I used .ltc. Casino to make withdrawals from 24 to 48 hours. It will be 48 hours tonight. Let's see how they will output
hace 2 años
They brought out
hace 2 años
Great - thank you for sharing.
It's good to know that .ltc works! 👍
Can you share more details about your experiences in this casino, please? How did you find it? 🙂
hace 2 años
deposited 20 euro through skrill my skrill account is showing the transaction was accepted and the money is gone but not showing in my casino account, went to live chat and they told me they would send and email to the accounts team this was 3 days ago still havent herd anything i went to this account because casino guru have rated it good but i didnt see the reviews from other players or i wouldnt have made the deposit i suggest you change your rating for it so no one else is scammed!!
hace 2 años
Hello,
I'm sorry, it must be annoying.
Allow me to say, that this problem may be caused by the payment provider, not the casino itself. Sadly, you have not received any response yet, well you should have.
To decrease the casino's rating, the player must first submit the complaint. If the casino rejects solving the issue or acts against fair gambling, only after that we may consider adjusting the rating. Kindly note that we have to act fair too.
Feel free to submit the complaint here. I hope the casino will be able to solve this issue quickly.
