hace 2 años
Si quieres hablar de cualquier tema relacionado con CasinoWinBig, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre CasinoWinBig
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hace 2 años
He tenido una experiencia de juego positiva. Tiene dificultad para entender el grado bajo. En ese caso, lo único de lo que quiero quejarme es de los tiempos de pago excesivamente largos. A veces hasta 3-4 días.
Traducción automática:
hace 2 años
Solicité un retiro de 3000 euros hace 48 horas y también envié todos los documentos que solicitaron. Todavía no han aceptado los documentos ni mi retiro. ¿Recibiré el dinero incluso es la pregunta?
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hace 2 años
The casino doesn't have a good reputation I'm afraid, but since they're licensed in Malta, I wouldn't say the money is gone. 48hours isn't that much, especially when it comes to a smaller casino. Try to give them more time and remind yourself every second day.
hace 2 años
¿Qué hago si no pasa nada después de un tiempo? ¿Puedo denunciar mi caso a cualquiera?
Traducción automática:
hace 2 años
You can submit the complaint here so we can investigate - if the casino will cooperate with us. As a last resort, you can submit the complaint to their licensing authority.
Just keep in mind that Casino Guru Resolution Center allows casinos full 2 weeks to process KYC and payment, so even if you submit your complaint now, you will still be waiting forth the casino.
Keep in touch with the casino for a few more days, as Daniel suggested.
hace 2 años
Casi puedo garantizar que lo retrasarán a propósito. Primero me pidieron los clásicos como la dirección del documento de identidad, etc. Se aprobaron, pero luego me exigieron que enviara una foto mía cuando tuviera mi documento de identidad. Así que lo hice. Ahora han pasado 46 horas sin ninguna respuesta de ellos.
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hace 2 años
Hello,
this picture of you holding your ID is also pretty common. They just compare your true you with the ID's picture, I'd say. On the other hand, it could be quicker, I'd say.
Well, let's how long they need.
hace 2 años
Hola de nuevo, ha pasado una semana entera desde que solicité mi retiro. Todos los documentos han sido enviados, pero aún no reciben respuesta. Los agentes en el chat en vivo presentan diferentes excusas todos los días. Realmente quiero mi dinero ahora, estoy tan cansado de esto
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hace 2 años
I feel you 🙁.
I would recommend submitting the complaint but as I already mention we provide each casino with 2 full weeks.
What excuse is the latest?
hace 2 años
La última excusa es que tienen muchos retiros en este momento y lleva tiempo procesarlos.
En sus términos y condiciones, dice que un retiro demora 48 horas para los documentos y luego de 5 a 7 días, según el método de retiro. ya han pasado 9 dias
Editado por el autor hace 2 años
Traducción automática:
hace 2 años
Honestly, it can even be the true reason. However, it does not pardon the whole situation. A bad casino with a decent license, well, I think you may submit the complaint.
You're going to wait anyway, I guess. 🙁
hace 2 años
Is this solved? Did you ever got your money Speltorsken?
I'm middle of exactly the same scenario, 2800€ as they doesn't payout and refuse to answer me.
hace 2 años
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂
hace 3 meses
Hi,
im curious although its been a year since this issue. Did you receive your funds in the end? I have a similar situation now in their sister site.
hace 3 meses
Hi, are you also waiting for money from the casino ? Is it the one you have a complaint on- SportEmpire ?
How long have you been waiting and has the casino said anything to you about this delay ?
hace 3 meses
Hi Jaro!
Yes, exactly that one. My third withdraw attempt has been pending now 8 days. Ive talked with casino’s customer service every day and they keep telling me that they are working to get it sorted.
They have been telling now for weeks that my withdraws issues have been "resolved", "withdraw is being in process as we speak", "relevant department is aware of the situation" and so on.
Two days ago an agent told me that my money is safe and i will get it. Customer service is telling me now that there is nothing they can do because they are not the relevant department.
what is intresting is that i found out from a forum that their sistercasino has been using this same trick earlier with players. They have told that there were "technical issues" with the payment provider (Zimpler) but when the player asked about it from Zimpler they found out that the money had never arrived to Zimpler. So in my case i was using Bank Transfer because Visa wasnt available for withdraws.
i dont get any proper answers from customer service and they just tell me to wait. Well now its been more than three weeks after i made my first withdraw attempt.
hace 3 meses
I saw that you also have a complaint on this whole case, so let's see how it will develop. According to what you put into it a few minutes ago, this withdrawal failed and they recommended you to withdraw using another alternative. After 3 weeks I would not want to feel this way. However, will you enter another withdrawal using the payment method they recommended ?
I'm sorry you've been waiting so long, but don't give up and especially don't do anything with the money until you withdraw it.
I firmly believe that we will be able to help you when we contact the casino.
I wish you good nerves.
hace 3 meses
I just tried to make a withdraw with Skrill. Will see What is about to happen. I still hope that someone would contact Casino from you side.
hace 3 meses
see my reply above.
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