hace 2 meses
Si quieres hablar de cualquier tema relacionado con Chancer Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Chancer Casino
hace 2 meses
I've had a real issues with this lot. They have closed my account and stolen a withdrawal of 300 euros as they say I have used a VPN to access their site?
Which makes no sense as accounts been verified, I have had previous withdrawals and I just checked, if you try and use a VPN you get this blocked thing which you can't ever pass.
Had to open complaint here.
hace 2 meses
Big warning here to all players.
Chancer.bet accused me of using a VPN from ireland or UK (still unclear) to use their site. I ABSOLUTELY did not. I provided my internet provider bill. I assumed they had made a mistake due to human error or system glitch as I had the account 2 months and was verified and did multiple deposits and withdrawals.
However they would not budge and kept pointing to their terms. So I downloaded NordVPN free trial and wouldn't you know it, it is IMPOSSIBLE to access their site via a VPN (see images below) however they do have a message that pops up encourging players to 'Change their country settings on the VPN'. This is clear entrapment, so players deposit and IF they win the casino attempts to say you cannot use a VPN (even though their site encourages you to change your VPN country settings!).
1
hace 2 meses
Thank you for your posts here. It is really good that others will learn about these practices of the casino.
Also, I believe that you have done good that you submitted the complaint here, and our team will do everything possible to help.
Hopefully, we will be able to investigate the whole matter, but to do so, first we'll need to get in touch with the casino.
So, let's wait for this to happen soon, together. What do you say?
hace 1 mes
¿Con qué rapidez recibió sus ganancias si utilizó el método tradicional de depósito/retiro con Visa?
Traducción automática:
hace 1 mes
Hey. Try to use the "reply" button so the user you ask your question to can get notified about it. 🙂
hace 1 mes
Este casino es completamente irónico con el cliente.. Hice un depósito de 25 euros que nunca me lo acreditaron, mientras que el importe ha sido liberado por mi banco que afirma con pruebas que el importe ha sido ingresado correctamente en el casino.. Entonces estos estafadores dijeron como excusa que este depósito en particular se realizó porque el proceso de depósito se retrasó (primera vez que escucho hablar de esto). Entonces dijeron que me pusiera en contacto con el banco y que si en una semana no se ha acreditado el saldo en mi cuenta les enviara un mensaje para que me indiquen qué hacer.. Mandé un mensaje y como es normal nadie responde y me desconectan del chat. Ojalá tuviera a uno de ellos delante para poder romperle la cabeza.. Lejos de casinos como estos.. Si hubiera justicia, todos deberían estar en prisión por estafar a los jugadores.
Traducción automática:
hace 1 mes
Hi, these are always difficult situations to resolve. The player sees his deposit in the bank as successfully sent to the casino and the deposit does not appear in the casino. If you sent proof, I would see it as the right step on your part. What I do not see as the right step is that if you were to contact the casino after some time and you still did not receive the money, they will do nothing and will not even write it off to you. That is not very professional. So have you tried to inform the bank whether it would be possible to do something? I know that for example a chargeback could theoretically be an option if the casino does nothing about it and you did not receive the money, but that can also have negative consequences if you want to continue playing at other casinos.
That is why I would probably try to solve it differently first.
So is there anything you have in mind?
hace 1 mes
claro fraude.. aun no han respondido y no lo van a hacer despues de tantas horas...
Traducción automática:
hace 1 mes
I was thinking that theoretically you could file a complaint with us, but I know that as I mentioned it is difficult for our team to track something like this and they usually recommend waiting for some time. So I don't know if that would help.😕
