hace 3 años
Si quieres hablar de cualquier tema relacionado con Cool Cat Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Cool Cat Casino
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hace 3 años
Hola me llegó a mi correo una oferta de un bono sin depósito el cual cumplí el rellover me descontaron y quedaron 100 dólares de saldo pero ahora he seguido jugando tengo casi 600 dólares he tratado de retirar pero me pide verificación ya envié al correo electrónico de soporte me puedes decir si podré retirar todo los 600 o solo 100 ,recuerde que el rellover ya lo cumplí desde más antes y me sale que todo esos 600 es saldo retirable,quiero saber si son efectivos está casa de apuestas y cumple con lo que ofrece .Ayúdenme yo solo tengo una cuenta aquí en esta casa de apuestas .
hace 3 años
Hello,
Sadly I'm quite sure you will be able to withdraw only $100. The bonus most probably ends by withdrawal not by fulfilling the wagering. Those bonuses usually contain info that if you are happy with the win, you can withdraw, otherwise, you continue to play for free.
Furthermore, we warn about the bonus issues associated with the RTG platform:
https://casino.guru/Cool-Cat-Casino-review
However, what you have described is quite normal for no deposit bonus for new players.
ResponderCitar1
hace 1 año
Has anyone EVER had a successful withdrawal from CoolCat casino???
hace 1 año
Hey. May I ask if you experienced some kind of issue with the withdrawal at this casino, perhaps?
If there is something we could help you with, don't hesitate to let us know.
In the meantime, have a look at these user reviews, and maybe you can get some more information regarding your question. They are not very positive, unfortunately.
We'll wait for your reply, and if needed, we will have a look into all this for you.
hace 1 año
I have an issue with coolcat-casino.com
They blocked my account without any explanation.
I can't submit a complaint here. Casino isn't shown. When I clicked to the link ith the post below, I read this.
Casino review not available
Unfortunately, to comply with local regulations, we cannot display the review of this casino to you.
Why am I not able to submit a complaint against them?
hace 1 año
Hello, I'm sorry to hear about your problem at the casino. Could you tell me more about the account blocking situation? Did you play with any bonus? Did you have to go through verification?
As for the complaint, I see that you have already managed to open it, which I'm glad about.
For now I will wait for an answer.
hace 1 año
Yes I have submitted a complaint. Why can't I see reviews here?
hace 1 año
Because it's exactly as you described in your previous post, due to regulations from your state we can't show casinos in your country.😕
hace 1 año
You closed my complaint. What is the evidence indicating the existence of multiple accounts associated with me? Are you sure casino represented you correct information??? They blocked my account and without paying my balance. I demand "the evidence" to be represented. Are you sure they are right?
hace 1 año
According to what they sent Peter, yes. Every resolver is an expert in what he does and if he is not sure he can talk to the whole team. Unfortunately, the case went against you, and while I'm sorry, the evidence the casinos provide us with can't just be passed on.
So I would still be careful in the future to avoid such things and always make sure that you only have one account in the casino.😕
hace 12 meses
That is, you unconditionally accept everything that the casino represents to you, without even representing this "evidence" to the other party and without listening to him.
OK. But don't fool people by telling them about your impartiality and transparency.
hace 12 meses
Look, if the evidence wasn't relevant we'd be on your side. We discuss different cases on the calls we have and it's never the case that the casino can provide anything and it's okay.
You, on the other hand, have to understand, even though I know it is difficult, that it is simply not possible to provide evidence to the players. Imagine if a player is a bonus hunter, the casino accuses him/her, takes the money won and closes account, saying you broke the rules. They would supply us with everything we need and we would tell the player. The next time, he would know exactly what to avoid and what not to do so he could get away with it. Situations are different and if we gave everything to other players, it might not pay off.
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