Después de depositar varias veces, cuando gané con una cuenta verificada, no transfirieron el dinero, ¡¡¡conclusión no pagada !!!
Does the casino communicate with you when you contact them?
I have the same Problem. They don't pay out my winnings. They have blocked my account and don't communicate with me.
Hello, it' sad. Please cooperate with our complaint team, hopefully it's not over yet 🙂
otra mierda de casino y pido perdon por la expresion. Me registro y son 4 o 5 dias para verificar cuenta, Cuando le doy a retirar resulta que solo se puede retirar en Bitcoin.
Me lo he jugado todo en un momento porque si no puedo retirar para que seguir jugando ?
Es decir, para depositar se puede con Visa y ademas por Transferencia tambien ( pone Banco de España ) y cuando vas a retirar solo en Bitcoin. No he podido registrame todavia en un casino que merezca la pena jugar y no te engañe......son todos iguales ?
Se acabaron los casinos, saludos,
I understand your feelings these are poor options, especially if you want payout. There are far worse casinos out there, I'm sure as well as some fair and nice. But if you're allready full of bad experiences, maybe short break is in order? 🙂
I can see that many casinos are shifting from using standard payment methods to cryptocurrencies. I wouldn't say it means that Cyber.bet is a bad casino. They probably have payment options that aren't good for you and I can understand it. I wouldn't like to use crypto in casinos as well.
Anyway, if you had at least a bitcoin wallet that you can create for free, you'd be able to withdraw the winnings and convert it to eur if something like this happens to you again. I'm not saying that you should use it on a regular basis, but you could have this wallet just in case you need to use it and there's no other option. That would probably make your life easier.
Pésimo ahora viendo los comentarios entiendo todo .los bonos son muy negativos. Y el servicio al cliente es pésimo. He perdido bastante dinero y esta bien es un casino .pero ayer casi completó un millón pero por el famoso bono no pude cobrar nada. Nisiquiera el saldo inicial que yo cargue
Hello, if I understand correctly you are not allowed to collect your winnings due to wagering requirements, is ts right? Plus can't withdraw a deposit, because you played with a bonus?
Has anyone ever recieved his winnings? Is there hope, that they will pay out one day?
We solved a complaint in January - the player got paid. However, his problem was bound to incomplete KYC verification.
It's a shame that in your complaint casino decided to ignore us. 🙁
@ Radka
Do you know what the biggest scandal is?? cyber.bet keeps sending me promotions via email or sms. Even though I can't even log into my account anymore. I have asked cyber.bet several times to stop sending promotions. Those bastards.
Yeah, it is ridiculous.
It's also very common. Many players wrote on the forum that they asked for their account to be closed, data erased, and still, such promotions come to their inbox.
Sadly, you aren't alone in this situation 🙁.
Check this list:
Almost a half is about email exclusion...
I'd consult google to find some application that can set up a permanent block.
Buen dia. He abierto una cuenta en este Casino el dia 8 de Junio. He ganado unos Euros. Al momento de retirar, me piden verificar la cuenta. Envio mis documentos, y el dia 20 de Junio, recibi un mal desde Cyberbet que la verificacion fue existosa. No obstante, luego me pidieron una foto sosteniendo mi ID junto con un periodico actual. La he enviado, pero hasta el momento nunca me respondieron (Ya pasaron 8 dias). La unica respuesta que me da el chat en vivo es que "debo esperar". Podrian uds ayudarme?
Gracias
It's simple. You need to wait. If you have a simple issue in a casino like the forgotten password, it can be resolved by any agent you find on the live chat, but when it comes to the further account verification, it's kind of a more complicated process so it's possible your case is in a queue. Just be patient and make sure you don't cancel your withdrawal and lose the money you won.
If you don't get any answer after 2 weeks, I'd recommend submitting a complaint on our website.
Hola Daniel. Entiendo tu postura. Pero ya paso las de 2 semanas. He abierto una queja . Muchas gracias
Hola Daniel. ya paso las de 2 semanas. He abierto una queja . Muchas gracias por su ayuda
This bookie is embarrassing and desperate to scam people.
They always find a silly means to keep your money..
I made some deposits and won some bets. On withdrawal, they asked for my verification, I sent and they verified he. Then they asked for selfie with newspaper and ID, I sent it and they verified it..
Next I wanted to withdraw and they said I must roll over my balance to the double amount before I can withdraw..
I mean, that's ridiculous. A desperate approach to scam me..
They actually gave me the rollover conditions for bonus winnings when I NEVER USED any of their bonuses and or, their promotions..
The owners of this scam should be arrested
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