Para ser honesto, realmente no sé qué pensar de este casino. Ganó bien y rápido al principio. El pago solo tomó 2 días a pesar de la verificación. Pagado de nuevo. Volvió a pagar 400 euros. No puedes pagar más. Ahora el pago ya es de 3 días y no pasa nada. No es necesario que escribas un correo electrónico, nunca habrá una respuesta. En el chat me dijeron que pagan por orden de llegada. Un poco extraño. Los juegos funcionaban muy bien al principio, solo que ahora funcionan de modo que ya no tienes la oportunidad de ganar algo más grande, sin importar cuánto deposites. Probablemente ofrezcan en su sitio que puede establecer un límite de depósito, pero no hay respuesta del casino. Es una pena, realmente pensé al principio, finalmente un buen casino, pero desafortunadamente mi sentimiento me dice algo diferente ahora.
Cuando pregunté en el chat por qué mi pago aún no se había procesado, la respuesta fue contactar al soporte de kyc. Lo cual he hecho varias veces, no hubo respuesta. Los correos electrónicos se ignoran y en el chat en vivo no quieren ayudar. Caído por un casino otra vez
It's strange from my point of view, considering that you have a fully verified account and I've seen that you've already made a withdrawal. Have you always withdrawn and deposited using the same method or have you used a different in some cases ? Sometimes the payment provider may have problems and therefore the casino may not be at fault. In case support and live chat do not respond, it is to the casino's detriment, because they can lose players in a similar way.
However, I would say that 3 days is not that long yet, try to give them more time, because nothing bad has to happen yet. As part of the resolution of player complaints, we give the casino up to 14 days to resolve the withdrawal. Anyway, if you still don't receive the money even after 14 days and the casino doesn't communicate, I would recommend filing a complaint.
By the way, you wrote that you thought you finally found a good casino. How did you get to this one ? Through Casino Guru or somewhere else?
Hola
Sí, siempre tengo los mismos métodos de depósito y retiro. No me molestó que el segundo pago no se haya procesado durante 3 días, aunque afirman que procesarán el pago dentro de las 24 horas. Me sorprendió que mi primer pago fuera en mi cuenta después de solo 2 días, aunque todavía tenía que verificarme por completo. Y el segundo pago seguía abierto después de 3 días. Esto también se procesó hoy después de 5 días y se transfirió a mi cuenta. Tal vez solo porque escribí una reseña aquí. Con el primer pago, también estuve en el chat en vivo al día siguiente para preguntar cuánto tiempo llevaría procesarlo. Me preguntaron si no había recibido un correo electrónico. No, no lo he hecho. Luego, el empleado me envió el contenido de este correo electrónico en el chat en vivo. Dijo que debería enviar un documento a los soportes de kyc, lo cual hice. Mi retiro fue procesado al día siguiente. Así que todo es normal para mí. Pero cuando no se procesó el segundo pago, volví a preguntar en el chat. Y luego vino la respuesta, pagan por orden de llegada. Debería escribir al departamento de soporte o kyc. Lo hice varias veces, hasta la fecha no he recibido una sola respuesta. El casino respondió a mi reseña que resuelven los problemas rápidamente. Deberías escribir a soporte. Encontré eso realmente ridículo porque lo he hecho varias veces y me ignoraron por completo. Ni un solo correo electrónico volvió, ni uno, nada. Es por eso que escribí mi publicación aquí para tal vez obtener una respuesta aquí. Sí, al principio pensé wow, un gran casino. Los juegos fueron muy bien y hubo muy buenas oportunidades de ganar. El pago 1 también funcionó sin problemas. Cuando volví a ganar y solicité un retiro nuevamente, la diversión terminó. Volví a depositar varias veces, aunque mi segundo pago aún estaba pendiente. Pero a partir de ese momento, los juegos ya no funcionaron bien, realmente funcionaron como si estuvieras deteniendo los carretes de tal manera que ya no obtuviste ganancias. A mis ojos, no tenía nada que ver con la buena o mala suerte. Y tampoco me lo estoy imaginando. Encontré este casino aquí en Casino Guru una vez y fue calificado muy bien. Para mí, no solo los juegos son importantes en un casino, sino también el soporte. Pero aquí no se ayudó sino que simplemente se ignoró.
Todavía estoy jugando en otro casino en el que me registré hace 1 semana. Y solo hoy se enteró de que es operado por la misma compañía. El casino se llama All Reels. Allí gané 2200 euros hoy y solicité un pago de 400 euros 3 veces. Pregunté en el chat cuántos intervalos puedo pagar. Allí uno dijo 3 desembolsos al mismo tiempo. Así que lo mismo que aquí en este casino. Fue entonces cuando noté por primera vez que estos casinos van juntos. Volví a preguntar si todavía tengo que enviar documentos, aunque verifiqué mi cuenta inmediatamente después del registro. All Reels también me dijo que esperara un correo electrónico. Así que estoy muy emocionado de ver lo que viene.
Hi, I'm glad you got the second withdrawal in 5 days. Regarding the games, in this case we have no information about them being fake or anything like that.
In terms of playing at a sister casino, I'll just say that I think it's going to be a similar withdrawal process and it's also possible that both casinos use the same customer support. In this case, I hope you will be able to withdraw money at the sister casino.
When your money arrives, could you let us know here on the forum if it was a similar or the same process or if you had a more positive experience?
Hola
Desafortunadamente, es aún peor en el casino hermano All Reels, tuve que presentar una queja porque no puedo avanzar allí.
Well, it is certainly not pleasant that you're also having problems in sister casino and I understand your frustration.
Regarding the complaint you filed, I've already read it and Veronica and the whole team will try to make sure the situation is resolved fairly. For now, we just have to wait and see how the casino responds to your issue.
Once you made any progress, just let us know.
Hace 5 días escribí un correo electrónico al soporte para que cerraran mi cuenta. Una vez más no hubo reacción y mi cuenta sigue abierta. Fue realmente estúpido otra vez y pagué de nuevo. Tan rápido como se pagó. Así de rápido volví a cero. Luego entré al chat en vivo para preguntar por qué ignoraste mi correo electrónico nuevamente, ahora también me ignoran en el chat en vivo. Cualquiera que espere ayuda del soporte aquí está equivocado. Si quieres tirar tu dinero, este es tu lugar
Please use the "reply" button if possible. As for your specific situation, I don't understand what the problem is when the casino is unable to close the account. I'm sorry that in this case you deposited there again and lost.
In your particular situation, I would recommend a complaint since the casino is ignoring your efforts to close your account.
Do you think you will try ?
Looking at Altacore N.V. ‘s other casinos( IWild, Icebet, Stellario, Burningbet, SmokeAce, Windetta, WinLegends, Allreels, Winstoria, Snatch) you see the same modus operandi through the group.
* Above average rating by Guru
* Poor rating by reviewers
* Highly rated fake reviews
* Preditory Bonus structure
* purposefully delayed payments that are below daily limits
* Support lies both privately and publicly when answering customer complaints about payments and bonus structure
This is part of a complaint for Dozenspins that is reflected through the Altacore N. my V. group regarding preditory Bonus Terms
https://casino.guru/dozenspins-casino-player-s-winnings-partially-confiscated
Peter
Casino Data Team Lead & Complaint Specialist
• 1 MONTH AGO
Hi all,
Thank you for your replies.
Dear Dozenspins Casino team,
I'm afraid I have to agree with Ypsi2005. It's fine that you inform the players about applying max cashout when the wagering of the bonus is finished and when their winnings are higher than this amount. But how about the majority of the players whose winnings are lower than the max cashout? How do they know if the bonus. rules still apply to their balance even if the wagering of the bonus is finished and the balance is displayed as real money? This doesn't make any sense. Even if the player should make a withdrawal in order to get rid of the max cashout rule (which isn't even stated in the casino's Bonus T&Cs) it would be very user-unfriendly, unintuitive, and even predatory. As soon as the wagering is finished and the bonus money is converted to real money, all bonus rules should be dropped, and therefore Ypsi2005 should get paid in full.
Casino Guru! Can you explain why this warning doesn’t show on all Altacore NV sites when they have nearly IDENTICAL bonus, withdrawal and management structure?
This is part of a complaint for Dozenspins that is reflected through the Altacore N. my V. group regarding preditory Bonus Terms
https://casino.guru/dozenspins-casino-player-s-winnings-partially-confiscated
Peter
Casino Data Team Lead & Complaint Specialist
• 1 MONTH AGO
Hi all,
Thank you for your replies.
Dear Dozenspins Casino team,
I'm afraid I have to agree with Ypsi2005. It's fine that you inform the players about applying max cashout when the wagering of the bonus is finished and when their winnings are higher than this amount. But how about the majority of the players whose winnings are lower than the max cashout? How do they know if the bonus. rules still apply to their balance even if the wagering of the bonus is finished and the balance is displayed as real money? This doesn't make any sense. Even if the player should make a withdrawal in order to get rid of the max cashout rule (which isn't even stated in the casino's Bonus T&Cs) it would be very user-unfriendly, unintuitive, and even predatory. As soon as the wagering is finished and the bonus money is converted to real money, all bonus rules should be dropped, and therefore Ypsi2005 should get paid in full.
This is the same story - same open complaint.
Kindly mind my reply right here. Thank you!
Casino Guru! Can you explain why this warning doesn’t show on all Altacore NV sites when they have nearly IDENTICAL bonus, withdrawal and management structure?
Hello again!
Well, almost identical does not sound completely identical to me. Since I'm not responsible for these warnings, I'm afraid you'll get no answers from me.
Could you ask the Data Team, as you may do yourself anytime you'd like:
Scroll down the Overview tab to see this feature.
I can't see this warning while looking at Dozenspins Casino, though. Also, these two don't have the same bonuses, I'd say.
I honestly do not understand the issue:
Since you seem very concerned about the whole group, I also added another screenshot, - does not look the same to me.
I truly recommend sharing your concern with the Data Team directly, thus, I feel I can't help you further with this subject. 🤔
I think you either didn’t read what I wrote or you are playing the same game as the casinos. Their go to answer to most questions is that "they don’t quite understand your concern".
I clearly wrote their bonus structure is nearly identical ie terms and conditions. Showing pictures of promotions from each casino is a silly answer to my question. Of coarse their promos aren’t exactly the same but the legalese behind them is….
Btw I have not received a single response from any "author and guarantor" when I’ve made comments on the reviews.
I think you either didn’t read what I wrote or you are playing the same game as the casinos. Their go to answer to most questions is that "they don’t quite understand your concern".
I clearly wrote their bonus structure is nearly identical ie terms and conditions. Showing pictures of promotions from each casino is a silly answer to my question. Of coarse their promos aren’t exactly the same but the legalese behind them is….
Could you kindly focus on my reply instead of comparing us to casinos?
Submit a complaint or inform our Data Team.
Without a concrete situation, there is nothing to discuss with words like "legalasel" "promos" or the rest - to be honest.
You started with the print screens - remember? 🙂
So, I sent you a bonus tab printscreen to identify the issue - this isn't any promo by the way. I was trying to understand you better.
We do not get involved in legality here on the forum, we focus on fairness, because it is easier to apply the principles to players from all countries around the world. If you are convinced there is something illegally wrong with the bonuses, turn to the licensing authority or hire a lawyer.
If you seek help with unfair treatment in any casino, submit a complaint.
Otherwise, I have no clue what you want to achieve here.
Btw I have not received a single response from any "author and guarantor" when I’ve made comments on the reviews.
Meaning when you used this feature?
When exactly did you write there? Can you share the subject and the sender's email address?
Alternatively, please provide further details on data@casino.guru, I'll ask the Team to look into it for you 🙂
Let’s focus on what I said then Radka. Btw this is a forum and if you do not understand what a forum is you should not be replying to posters. I will write about Altacore NV casinos dirty laundry anytime I can because Guru is promoting this nasty group of casinos as trustworthy.
Im more concerned about what other players see here than your opinion "to be honest"
"Submit a complaint or inform our Data Team."
Im complaining on forum in leu of making a complaint because there is no point. I’m done with Altacore NV casinos and I want to make other players aware of their preditory Terms and conditions.
The complaint process is unproductive to say the least when you are looking to make Gurus reviews honest.
For example if I complain that payment is slow and not per terms and conditions the only thing that is followed up is eventual payment to the customer. Casino Guru does not change what the Daily limits are for payments on the review page when it is obvious across all Altacore NV casinos their policy is to stall payments as long as possible and make the max payout of 400€ per day regardless of each Individual casinos daily limits. The poor soles that win a large amount of money are in for a shock when they try to withdraw. Lol.
When it comes to the bonus structure there should be a warning at all Altacore NV casinos that if you do not withdraw your full balance at the time of bonus fulfillment you will have additional winnings deleted. There are many complaints in regards to this across Altacore NV casinos yet there are no warnings except on Dozenspins.
As for contacting the "data team" what would I send to them ? Guru has all the info they need in their complaint system but have made no wholesome changes to the Guru Review pages for the Altacore Casinos.
If I send in proof of delayed payments will the daily withdrawal limit change on review page?
If I send proof that that they claw back wins a second time after bonus fulfillment will you put a warning?
I call bullshit because there are active and resolved complaints regarding these issues and no changes have been made.
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