Tema general sobre Elite24Bet Casino (página 8)

Social Media & Community Specialist

hace 1 año

OriginalTraducción

I'd like to say that from the MGA perspective, it's not as easy as you probably think. The casino has closed, and if the owners/owner / management or anyone who was the license holder is out of reach, there is little the MGA can do at the moment. So, I understand why giving you any timeframe would be a wild guess.

Maybe the MGA follows the chain to find anyone who can act on the closed casino's behalf. It surely takes a lot of bureaucracy.

I can imagine the waiting is painful for all of you. I would slowly consider asking a lawyer skilled in the iGaming business.

I recall several players posting how they ended in a Court hearing. Feel free to browse the forum:

file

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Yes hiring a lawyer could be an option too, but I think it would be the last, it has high financial cost. There is a directive of players protection at MGA, i.e its a specific provosion which if not followed meaning misconduct of MGA too - if it does not act properly to players's protection. If its true, then you can legitimately report them to EU bodies. It is also not clear to me how the MGA can afford to itself that the player is suppose a situation like this, because if it would escalate they will be in a huge trouble too, because EU bodies will start investigate not just after their operator but especially after them, which may insists serious financial penalties for them.

Daniel

Head of Community & Social Media

Nanika

hace 1 año

OriginalTraducción

No they just stated that the investigation is still ongoing.

I am getting think that MGA is not care about player protection. I have emailed to them several times without answer, called them without answer. If it would still ongoing they gave us some answer at least, or how long should we wait etc, anything but nothing. I am getting think that this investigation is just a bullshit, nothing happening in the back, they just think we will give up. Also, I have read some comments on the net MGA didn't do anything many cases like this despite of stating they are investigating. We have been waiting for almost one and half months for them, my opinion they are not on top of the situation, to say the least.

hace 1 año

OriginalTraducción

I'm wondering, how long time have you been waiting for the MGA's resolution in total?

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

I have been waiting one and half month for MGA. Just for any information.

matti95

Aprendiz

hace 1 año

OriginalTraducción

I gave a call to MGA just now and the lady couldnt tell me anything, but he did give my number to a person who is in charge of the case I think. So i will give you update when I get a call from the main guy.

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Got this promise twice. Though, never got a call. I will inform you when I created complaints at some places.

Daniel

Nanika

Head of Community & Social Media

Nanika

hace 1 año

OriginalTraducción

I wouldn't say everything is lost, but it sometimes takes a lot of time. For example I remember we had a complaint that took about 270 days to get resolved so I hope this won't be your case. Anyway, I understand it's annoying.

Editado por el autor hace 1 año

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

I totally can believe that some cases are not so easy. But the facts are stubborn things:

We have been waiting for our money for at least 2,5-3 months.
We have got promises from the Operator, that we will get our money, but this hasn't happened yet.
We have lodged complaint at the gaming authority, but nothing happened yet
We have got promises for calling back, nothing happened
For our inquiry emails, no responses.

What am I suppose to think? I think we should turn to another bodies to handle the situation.

Daniel

Nanika

Head of Community & Social Media

Nanika

hace 1 año

OriginalTraducción

What can I say? I agree, but there's still a chance you'll get help from MGA even though it takes a lot of time. The MGA can help you for free. When you give the case to a lawyer, then you'll have to pay for it of course. It depends on if it's worth it 😕

Editado por el autor hace 1 año

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Just some fyi:

I created a complaint at MFE - as I know MGA is overseen by the Ministry for Finance in Malta.

I created a complaint at eCOGRA - maybe they will also try to contact to MGA.

I created a complaint at MCCAA - maybe they will also try to tontact to MGA regarding our issue.

Also we can try to reach MGA employments via LinkedIN:

You can freely message to the CEO: Antonio Abdilla Zerafa, but if you have premium you can try some others i.e:

Althea Ciantar

Brandon Debattista

Rebekah Duca

Taeko Watanabe

etc.

I am not preferring so much the personal contact because this can be understood as harrasment, but if we dont have any other option then it may be must I think.

The EU bodies also an option, so if none of these will work, remained the personal contact with them and EU bodies.

Radka

Nanika

Social Media & Community Specialist

Nanika

hace 1 año

OriginalTraducción

That's an awesome display of effort, I must say!

mabeljayne

Novato avanzado

hace 1 año

OriginalTraducción

Agree!!! AWESOME

Editado por el autor hace 1 año

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Some news:

MCCAA - I got bounce off from MCCAA - they said they can't help, advised to turn to the Ombudsman, but at least they were quick to response.

eCOGRA - no answer yet

MFE - Light at the end of the tunnel. They forwarded my email to MGA, cc in me, and they called on the MGA to act, and to put them in their response email.

Specifically:

"Forwarding correspondence below for your kind attention and any necessary action.

Kindly keep us in copy when forwarding a reply."

Keep you updated.

kaladzi

Aprendiz júnior

hace 1 año

OriginalTraducción

Hello guys, I've been scammed as well, I am waiting on my withdrawal since January and for 3 months they have not responded any of my e-mails (mostly I have been writing to support@elite24bet.com) today I have sent my final mail to them for last time asking if they plan on returning my money or I will try and find a group to launch law suit against them.

I am happy(but also sad to see so many people scammed) that I found this discussion going on.

I have some informations for you as well

The CEO of the Elite24Bet was a Polish guy named Maciej Kaminski

https://www.linkedin.com/in/maciej-kaminski-407b6383/?originalSubdomain=mt

Head of Casino of Elite24 was Denis Wittebrood

License was under following

https://authorisation.mga.org.mt/verification.aspx?lang=EN&company=01ce656e-22d5-42b3-b0c8-567b066e0b35&details=1

Elite 24 Bet (elite24bet.com) is operated by EGMIT Elite Ltd. from Level 3 (Suite No. 2623), Tower Business Centre, Tower Street, Swatar, Birkirkara BKR 4013, Malta.

If you guys are interested I suggest we prepare and fill lawsuit against them soon enough

also I would advise you to not hope at all on Casino Guru complaints as they can not do anything and often they are biased towards the Casinos/Betting websites, speaking from personal experience . No offence moderators 😉

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Hello, we went through the whole thing, tried to contact to Denis and Maciej but didn't get help. The case is at MGA, but they do not make much effort. I have written some options what we can take if there is no progress, I think we should try these cost-free methods before lawsuit as it has high financial costs, take so much time and we have to file, conduct it in Malta so the whole case, all negotiations would be at Malta, so we have to fly there, accommodation, eat, and no words about the lawyer's fees. It's not easy at this stagem but I think we can put to them and MGA pressure to take care about our case.

Radka

Nanika

Social Media & Community Specialist

Nanika

hace 1 año

OriginalTraducción

I must say I find it quite a surprise.

So, it seems the MFE is the best shot now.

My fingers are crossed for all of you!!!🤞🤞🤞

Radka

kaladzi

Social Media & Community Specialist

kaladzi

hace 1 año

OriginalTraducción

I'm sorry you fell into the same trap. As you can see, much effort has been made, still, the conclusion is elusive.

We are not offended, I just feel you are not pleased with the result yet you are wrong about its cause.

We just do not deal with sports betting. That's all. Despite we don't, we offered you alternatives:

"We would normally recommend you try submitting a complaint to one of these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

However, the casino has provided information showing that you have already submitted a complaint about this issue to Sportsbook Review, so it may be best to await their decision at this point."

So, how did the Sportsbook Review helped you so far, if I may ask?

Now that you found this thread, do you think the authorities care deeper than us? No need to answer that. 🙂

Nanika

Aprendiz sénior

hace 1 año

OriginalTraducción

Just to know, I played sports betting at Elite24 too. I suppose this is not relevant in the present situation.

kaladzi

Nanika

Aprendiz júnior

Nanika

hace 1 año

OriginalTraducción

But why contacting MGA when Madre is their official ADR service, MGA will simply refuse you. Best thing is lawyer to contact them formally (all of them Maciej, Denis, MGA, MFE and MFSA)

Nanika

kaladzi

Aprendiz sénior

kaladzi

hace 1 año

OriginalTraducción

We have created complaint at MADRE too. Why refuse MGA? As an official authority, they have have a separate directive about the player's protection and case like this where actually their operator stole our money MGA is obligated to do something for us. If they not, then Union rights are also infringed and we can turn other bodies for further help (EU Ombudsman, EGBA, Consumer Protection etc). Above I have expressed my thoughts about the lawyer. It would take thousands of euros cost. But please, tell us what you thought.

Tema general sobre Elite24Bet Casino (página 8)

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