Este casino es de hecho una broma.
🤣🤣🤣🤣🤣
Sigo esperando mis 420€ que gané en un bono
Y la historia del juego que lo prueba.
¡Es solo que el historial del juego solo desaparece en el momento en que completas la bonificación! Extraño eso 🤔
estoy esperando hasta hoy
Todo bien Radka 😉 No te enojes
El casino me envió un correo electrónico.
Gracias por comunicarte con el equipo de Flappy.
Tenga en cuenta que su solicitud se está revisando actualmente y nos pondremos en contacto con usted lo antes posible.
Estamos a su disposición para cualquier duda o consulta adicional.
Atentamente,
El equipo Flappy
Hey there!
I'm not angry, I'm trying to figure out whether you acted in compliance with the rules, that's all 🙂.
But it seems I won't get the response to this "How exactly you asked for the account closure and where you sent your requests?"
I aimed to help you out, you know. For the moment, let's see what comes next, the rep is here...
We shall see, I guess.
Hey there, and welcome.
I was hoping you could address the players in need directly, providing insights or just checking out the situation for them.
Given the current circumstances, this statement "Please, let us know if we can make things better, we are here to listen!" was really not the best one, if I may say so.
Could you address the representative? I would also provide your ID, it's worth trying, don't you agree? 🙂
¡Como veo, algunas personas tienen problemas con el casino ahora!
me ves muy bien...
Probablemente nunca veré mi reembolso en unos años.
Ya lo intenté, y tengo un intento de queja contra el casino aquí en guru pero no funciona por ahora.
Dear Mco00,
Thank you for sharing your feedback and we are sorry to see that you did not enjoy your time using our services.
Kindly note that we have tried to explain multiple times that the bonus without a deposit that you have received was a complementary bonus provided by our team.
As per the T&C stated on the website all such bonuses do have certain limitations. Furthermore, we went above and beyond these by increasing the maximum withdrawable amount from the no-deposit bonus for your account as goodwill gesture.
We see that this goodwill gesture was not taken as such and it created further complications. We are sorry about this situation and that such misunderstanding has been created.
Kind regards,
Flappy team
¡Como veo, algunas personas tienen problemas con el casino ahora!
me ves muy bien...
Probablemente nunca veré mi reembolso en unos años.
Dear nix1,
Thank you for sharing your opinion.
We would kindly like to draw your attention to the fact that we have processed your account closure as per our procedures and your account is closed.
Please, note that we are asking for the account closure reason, in order to handle in the best possible way your account.
Kind regards,
Flappy team
Después del dinero en depósitos que hice sin ningún retiro, creo que fue el mínimo.
Pero debe haber sido un bono sin retiro máximo porque nunca había visto eso en ningún casino.
Al final, no gané nada, no retiré nada y ¿dónde está la historia de este juego?
Dear Mco00,
Once again, we are sorry about the ongoing situation and that you feel dissatisfied from our services. For sure, it was not our intention.
We would like to suggest you to get in touch with our team in private and we will try to make up things for you.
Looking forward to your contact.
Kind regards,
Flappy team
Eso ya lo hice pero no pudieron solucionarlo o no quisieron solucionarlo 🤷♂️
no pierdo mas tiempo
¿Qué? ¡¡SÉ QUE MI ACC SE HA CERRADO!!
¿No se menciona nada sobre el reembolso?
Scam.
It has been many hours since I deposited, money is not in my account and the customer support refuses to help. Money left my bank account instantly
edit: Now I was apparently banned from chat. Avoid these scam artists. Iwill never see my deposit
The money is still not credited to my account and the customer support has done absolutely nothing to help.
These con artists are happy taking your money. So; if tou want to lose without even playing a cent, this casino seems like an incredible choice! They take the money from your bank account but never credit.
Scam.
It has been many hours since I deposited, money is not in my account and the customer support refuses to help. Money left my bank account instantly
edit: Now I was apparently banned from chat. Avoid these scam artists. Iwill never see my deposit
Dear Yoyeli,
Thank you for sharing your feedback and we are sorry for the caused inconveniences with your delayed deposit.
Our customer support team received your escalation yesterday and immediately forwarded it to the relevant team for resolution.
We would like to kindly update here that the case has been resolved earlier today: the deposit was received on the game account and has been used accordingly.
We remain at your disposal for any further comments.
Kind regards,
Flappy
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
