¡Hola Romi! ¡Gracias por el mensaje y el consejo! Voy a presentar una queja sobre Greatwin según su recomendación. Sin embargo, intentaré una forma más. También enviaré un último correo electrónico al servicio de atención al cliente de Greatwin. ¡Volveré a!
No worries at all, will wait for the update. Hopefully there will be no need to file a complaint.🤞
¡Ey! No logré recuperar mi dinero a pesar de que probé varios métodos de retiro diferentes. Tampoco recibí más correos electrónicos de Greatwin. Jugué el resto del dinero de mi cuenta de juego y les envié una solicitud para cerrar mi cuenta de juego, pero tampoco se hizo. Luego cerré yo mismo el resto de métodos de pago posibles. No voy a presentar una queja sobre ese casino. Simplemente voy a olvidarlo. Sin embargo, ¡gracias Casino Gurus por tus consejos y amabilidad! 🙂
Usually most of the casinos will close your account only if you ask for it due to a gambling problems, as per my knowing. It'll be probably the best, as you said, to forget about this casino and move forward.
We are always glad to help, so if you'll ever need us in the future, we will be here.😉
I am deposit in great win casino as per 8.8 rating and deposit and withdrawal methods. UPI deposit available but UPI withdrawal and bank transfer not available. And also astro pay networking their multiple astropay accounts. Netteller and not working in indian deposit. Still my withdrawal is pending due to their worst withdrawal system. I am only deposit via casino guru review
Kindly enable astropay payments for me
Hi, you will have to solve this problem with the casino or Astropay. They wrote in your email that if you have a problem you should write to them and they will try to help you. If the issue is with the casino and not with the payment method, then on the other hand, try to write to the casino support and they should be able to help you.
However, this is the only alternative you can use to withdraw money ?
I contacted almost 20 times in the casino chat.but no satisfactory answer. Every time they skip to answer my question. After some time my shift is over then another executive start chat with beginning. Worst casino
Hm, it's certainly not pleasant if you need to solve a problem and the casino ignores you and doesn't answer your questions or just shifts you to someone else.
So it's good that you filed a complaint and we'll see where it goes and hopefully it can be resolved. If you have anything new to add let me know.
To day I deposit via netteller and after wagering I am also withdrawal to my netteller account. When reach the amount I don't know. In case any problem I will reach to you.
Of course. So I see you tried another payment method, so I hope it paid off and you will be able to withdraw the money. However, I think you will need to verify this method as well, so it may take some time.
Anyway, I'll definitely be here if you have any lingering problems.
Hi, can anyone help me with this issue or have experienced the same issue - I have been unable to withdraw my funds from Greatwin for some weeks now. At the start customer service said I havent been wagering my deposits. Every time they said to wager an amount I did and then the same issue where I get an error message with withdrawals. My last deposit was over 2 weeks ago and customer service says it hasnt been wagered. For context, I deposited 100 euro and have placed 500 euro plus worth of bets since. I dont understand where customer service are getting there figures from as they said 32 out of 100 has been wagered). At this point I feel they just want me to lose all my winnings. Any help on this would be greatly appreciated.
Hello, according to what you describe, it is a problem of deposit wagering, do I understand correctly ? According to what I found it should be 1x deposit correct or you have other information ? You say that you have done it and then when you withdraw it gives you an error message and what is it ? That you still have to wager some money ?
However, if you have been trying to withdraw your funds for a few weeks, then I would recommend you to open a complaint and our team will try to help you.
If you are interested you can do so here on this link.
So what would you be interested in ?
¡Hola! He podido depositar unos 5000 € en pequeñas cantidades en GreatWin desde principios de año, aunque mis tarjetas de crédito no permiten pagos con códigos de apuestas. Más de 1000 € de esa cantidad solo en enero. "Estolio Ltd." siempre aparece como comercio. Esto me permitió eludir las prohibiciones porque soy, o era, ludópata. Este comportamiento no es nada agradable para los jugadores. ¿Qué debo hacer? ¡Me parece indignante!
Unfortunately, we have seen this happening many times, and we are unable to do much about it.
Have you tried to self-exclude yourself from playing? That should be a really good idea for sure.
Is there anything we could help with, perhaps?
Hola Romi,
Gracias por tus comentarios. Me preguntas si puedes ayudar en algo. Sí, puedes:
Tome las quejas en serio: En mi caso, existe una clara violación de las normas de protección al jugador. Había bloqueado mis tarjetas de crédito para juegos de azar (MCC 7995), y GreatWin eludió deliberadamente este bloqueo a través de intermediarios como "Estolio Ltd". Esto constituye una grave violación de su Código de Juego Justo, que exige explícitamente que se respeten las autoexclusiones.
Puntuación y Transparencia: Casino Guru otorga una "puntuación de casino" que tiene un fuerte impacto en la percepción de los jugadores. Cuando casos como el mío se desestiman con la excusa de "no podemos hacer nada", el sistema de puntuación pierde credibilidad. Espero que estas prácticas se tengan en cuenta en la calificación, ya que un casino que socava activamente la protección del jugador no puede clasificarse como "justo".
Cumplir el Código: Su propio código es una base valiosa, pero también debe aplicarse de forma coherente. De lo contrario, se queda en mera teoría. Al revelar públicamente que un casino infringe los principios, no solo refuerza la protección del jugador, sino también su propia posición como plataforma confiable.
En resumen, pueden ayudarme reevaluando mi queja a la luz de su Código de Conducta y destacando estas prácticas en sus clasificaciones de casinos. Esto demostraría que Casino Guru realmente se toma las quejas en serio y no solo usa el Código de Conducta como símbolo.
Me gustaría enfatizar una vez más : si GreatWin hubiera respetado sus principios de protección al jugador, no habría podido jugar en absoluto y no habría recaído.
El casino técnicamente revocó mi prohibición activa, haciendo así ineficaz una medida de protección que estaba expresamente destinada a prevenir mi adicción.
¿Cómo se puede conciliar ese comportamiento con su Código de Juego Justo, que claramente exige que se respeten las autoexclusiones y que se proteja a los jugadores de todo daño?
Hello.
Please know that we do take all the complaints very seriously and always try to keep the fairness in its place whenever possible, of course.
Online casinos many times use third parties to process payments, and I do not see any kind of violation there, actually, even though I understand your point here. You have blocked your cards so you are unable to gamble, but unfortunately no casino is able to know that you have a gambling issue this way.
May I ask if you are blocked in any other way from online casinos? Have you asked for a self-exclusion from this particular casino?
If it is so, and they still let you deposit, that would be a real violation, which we always take very seriously.
Please know that we keep a list of help centers here, and if you are unable to control yourself, it could be really good to contact someone so you can live a healthy life without issues. Please think about contacting one.
Also, if you need some help to get everything under control, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So dozens of terrible reviews and pages of complaints. Yet this casino is rated at 9.4 with extreme high rating?
So you dont take player experiences and feedback into account and just how much commission they give you?
Ridiculous.
Could you kindly stop posting the same question in random threads when you are always skipping the response? Check this out, please 👈You have been acting this way for quite some time. You also said you're leaving. To be honest with you, this is indeed ridiculous.
From now on, posts like these will be deleted because they do not constitute a dialogue, and the responses are not acknowledged.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
