hace 7 meses
I got this answer:
Your account was closed by risk department.
No reason was given for this decision.
Tema general sobre Hugewin Casino (página 2)
hace 7 meses
How long is this happening for? When exactly have you requested your withdrawal, if I may ask?
hace 7 meses
It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.
hace 7 meses
If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint.
It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint.
What do you think? 🤔
hace 7 meses
they stole me 5009$ and closed my account
hace 7 meses
Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you.
I'll be waiting for your answer.
hace 7 meses
Este casino es una verdadera estafa. Cerraron mi cuenta sin motivo alguno y me robaron más de $2000. Quiero advertir a todos los jugadores para que no sean víctimas de estos ladrones de hugowin. No repitas mis errores y no juegues a hugowin.
Traducción automática:
hace 7 meses
Ok muchas gracias por avisar para no entrar aho
hace 7 meses
Este casino es una verdadera estafa. Cerraron mi cuenta sin motivo alguno y me robaron más de $2000. Quiero advertir a todos los jugadores para que no sean víctimas de estos ladrones de hugowin. No repitas mis errores y no juegues a hugowin.
Traducción automática:
hace 7 meses
This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.
Did the casino close your account after you tried to withdraw, perhaps?
hace 7 meses
Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.
1
hace 7 meses
So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account.
By the way, will you continue to play here ? 🙂
hace 7 meses
Yes, money was received. And, yes, I have continued playing with no issues so far.
hace 7 meses
That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉
hace 7 meses
i updated my review the same day 😉
hace 6 meses
Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.
Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉
Thank you for your understanding. Have a great day.
hace 6 meses
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
hace 6 meses
Si no resuelven nada nomás apoyan a los casinos y apoyan con el robo de datos financieros
hace 6 meses
What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?
hace 6 meses
The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.
hace 6 meses
No gracias ya ustedes apoyaron al casino rushbet a qué se quedara con mis finanzas que estaba solicitando de retiro y no me los quisieron dar si no daba mis datos financieros aquí en México se castiga con la cárcel a una persona que intenta obtener datos financieros de otra persona y con la actitud en la que se pusieron eso se llama extorsión y se considera un de gravedad y si no les gustó mi comentario solamente dije la verdad sin dar el nombre de su compañero que aparte de decirme mujer cuando soy hombre si decisión fue darle la desicion a favor del casino por eso realice ese comentario
