Tema general sobre IviBet Casino

fpfeil94

Social Media & Community Specialist

fpfeil94

hace 1 año

OriginalTraducción

Hello,

sadly we do not deal with sports betting - only casino games. Anyway, what's the case then?

Any explanation from the casino?

JackerGoya

Novato avanzado

hace 1 año

OriginalTraducción

Solo deciros, que tengáis cuidado con este casino, he intentado verificar mi cuenta y no he podido, había ganado 350 euros después de depositar 20 y al no verificar la cuenta, dando largas, no pude retirarlos, de hecho también he leído sobre otro chico por aquí, que lleva tiempo intentando que le envíen 650 euros de ganancia en este casino y no hay manera. Cuidado con ivibet. Casino estafa, de hecho pediría a casino gurú que lo revisara. Gracias.

JackerGoya

Social Media & Community Specialist

JackerGoya

hace 1 año

OriginalTraducción

Hello,

the casino has been reviewed a month ago, so it's a freshly reviewed casino - still, a questionable reputation (check it out here). What is the issue with the verification, please? If I would guess I would say that you had a problem providing some documents, am I correct?

Share more details, maybe we will make something up.

If you feel like you need help, you can even submit a complaint.

I found the most recent complaint about delayed withdrawal, but the winnings were paid - we just inform the player from Brazil, that we allow casinos 14 full days to complete the verification, because the moment this complaint was submitted, the verification was not completed.

Aprendiz júnior

hace 1 año

OriginalTraducción

This casino is a fraud...

This is the answear i got from them on mail , and they have blocked my account. When i want to make a withdraw..

I have sendt 50 emails and they while not verify my upplodded documents..

Dear Player,

In order to proceed with your withdrawal, you have to complete the verification of your gaming account. Please clarify why names in your Profile and on the documents that you provided are different.

Also, we would like you to upload a photo of yourself holding your ID in your hand into your personal profile. Please, make sure that all details are clearly seen. It will help us speed up your account verification and withdrawal process.

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello,

well, if your names are different the casino truly has to find out the reason, and to verify your account undoubtedly, some additional documents - selfies may be required. That all sounds reasonable. Do I understand that you explained the situation by sending these 50 emails, you also provided the selfie per request, and now you're just waiting, right?

When exactly has the verification started, please?

I'm sure that you'll be asked further questions in the complaint you already submitted, kindly be prepared for that.

Editado por el autor hace 1 año

Novato

hace 1 año

OriginalTraducción

Same problem here with fully verified documents...660euro withdraw still pending..silly excuses.we have to so something guys ..they cheat our money!!!!

Novato

hace 1 año

OriginalTraducción

Deposited many times into ivibet. Had 1250 in account so withdrew. Got confirmation email but now blocked from the site. Wondering how other people managed to get their money back after persistent emails?

Novato

hace 1 año

OriginalTraducción

Did you end up getting any money in the end?

Novato

hace 1 año

OriginalTraducción

We must do something for this...is there anyone who can help??what a same 2022 and have this issues??begging for our money???

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Hello,

it seems like the casino is not in its best shape at the moment. 🤔 Last complaints are about KYC and delayed withdrawals.

May I know when exactly was your account verified, please?

Social Media & Community Specialist

hace 1 año

OriginalTraducción

Deposited many times into ivibet. Had 1250 in account so withdrew. Got confirmation email but now blocked from the site. Wondering how other people managed to get their money back after persistent emails?

hace 1 año

OriginalTraducción

Hi there,

what did the email say - anything explaining why your account was blocked?

Do I assume correctly that there is still an active balance in your casino account? Because if so, the proper explanation is in order.

Novato

hace 1 año

OriginalTraducción

My accout verified 3 days ago..my payment still pending..they sent me a mail that they check withdrawals by hand..haha...they are joking with us for sure ..660 euro ..when i made the deposit needed just a few seconds to take your money ..now that they have to pay i have to wait months or lose my money...but if they think can cheat me they are very wrong!!!

Daniel

Head of Community & Social Media

hace 1 año

OriginalTraducción

What you described here is a very normal thing, especially in smaller casinos. First withdrawals always take more time, because first of all, the user's account needs to be verified, the documents sent by the player need to be checked by a special department and then the pending withdrawal gets into the queue. In some casinos, some withdrawal requests are approved automatically, but it almost never applies to first withdrawals that are approved manually.

Regarding the fast deposits - the deposits actually aren't so fast as you might be thinking. Once you make a deposit for example with your card, the casino borrows you their own money so you can play immediately without waiting a few days until your deposit reaches the casino's bank account. Of course, people would be mad if they had to wait a few days until they can start playing so that's how casinos deal with it.

Editado por el autor hace 1 año

Novato

hace 1 año

OriginalTraducción

My withdrawal came in this morning. Strange but when I contacted them on live chat they just explained how long it would take and seem legit. Looking back now I didn’t have much issues , only got scared man because other people saying they didn’t get money back