Hola como estas?
tengo problemas con el retiro de mi dinero, he hablado con varias personas del casino y me han dicho que están gestionando, llevo una semana que pedi mi retiro y me han dado vueltas y me dicen que la dirección de verificación no es valida, ya les envíe varias pruebas de que es mi dirección incluso el director del casino en Malta ( en las oficinas) me dijo que iba a comunicarse para agilizar el proceso y aun nada.
no puedo creer esta mala experiencia con el casino.
Hello there.
I dare to say I'm fine 🙂. Thank you for asking.
Things could be better on your side, right?
You know, this is a particularly interesting issue considering you come from Malta, when the casino has a place too...!
I also checked your complaint to find out more about this struggle, but I could use your help now.
I fail to comprehend what caused the change in your address. I mean, is this banking statement showing a different address, perhaps? Some people live in a different place/address than stated in the IDs, or passports. Could this be the problem?
I'll wait for your update, and I thank you in advance.
Estafa de ganancias, dicen que lo envían a cuenta de casino y el dinero nunca llega
Has someone told you "they" would send the money into the casino on your behalf? I must say I do not understand the problem. Can you help me with that, please?
Te explico, se solicitó un retiro por la cantidad que ellos piden para poder retirar, el depósito a la cuenta no llegó y se consulto directamente y me respondieron que se había generado el depósito a la cuenta del casino lo cual nunca ocurrió, en conclusión el dinero nunca llegó a destino
Thank you.
May I try to sort it out? Are you struggling with the payment provider used for the deposit rather than with the casino?
Which payment option did you use, please? I'm sorry, I'm still not sure who "they" are.
Jackpot city es un casino que no responde por los retiros, el sábado realicé uno y aún no tengo mi dinero, he enviado correos y no responden
Of course, it's not a good experience. They should reply to your emails at least. Have you previously made any successful withdrawal in the casino?
Yo no,mi marido hizo uno y jamás recibió el depósito, enviamos muchos reclamos y nos respondieron que el dinero estaba en su cuenta de casino lo cual fue falso
By "they" do you mean the casino support or someone else ?
As for complaints, where did you file them or did you only complain to the casino? Both you and your husband have casino accounts ?
Para depositar ni un problema, pero para retirar un suplicio, piden un documento después otro, llevo mas de 15 días esperando, de soporte señalan que después te van a contactar y nunca lo hacen, ya perdí las esperanzas que en jackpotcity.com me paguen
Well, it is time for a free-of-charge complaint, I'd say. Because, the way I see it, you could use some help.
If you agree, please submit the complaint there and now. Use this link to begin. 🙏
We shall see what the casino has to say about the delay... Are you in?
hi everyone , my question is my spouse joined jackpot city casino over the Christmas holidays , in total she had deposited 1200 dollars through entarac , which the casino gladly took her money, she won 5000 dollars and attempted to withdrawal the winnings , they requested identification and banking document showing her name and address , she then received an email stating her account has been verified and identification approved ,they are still giving her grieve trying to collect her winnings ,she has contacted there support team several times and they keep saying more information , they want her too send her documents and identification again and again , avoiding paying her winnings , what should she do about this ?
Hi, what is the problem with the documents when she has to send them over and over again even though you claim she has been verified ? Are the documents rejected or accepted and do she still have to send some additional ones ? How long has this whole situation been going on ?
Let me know.
Hi Jaro, her documents have been verified and she has recieved an email stating this , on her opening site page where mail and messages it states your account has been verified , however they are still stating to send id and documents , aswell as proof of enterac account for deposits , the money she deposited was allways done and accepted by them through entarac with her deposites , now she has recently noticed when she tried making a deposit too her casino account through Gigadat , it comes back as rejected by the casino and her deposit she made she has to wait for it too be sent back to her from enterac. basicly they have blocked her account for deposites and refusing too process her winnings. She has a copy screen shot of her withdrawl request and screen shot of all her deposites and her email they sent her approving her id and documents verified. This has been going on through the holidays till now about 3 weeks now.
Then please ask her to register here on Casino Guru to submit a complaint - personally.
This guide follows the process right from the beginning 👈
When she is ready, the complaint starts by using this link 👈
In my books, this is the best she can do for the moment.
Can you tell her, please?
I sure can Radka , she is not that great with computers , i will help her on her end , thank you for the support for her and replying right away.
No problem, we'll be here to assist her. Don't worry.
Thank you for the support , she has uploaded information and pics on her account with your site.
So, the complaint has been created, right?
I'm glad to hear that. Please give our dedicated Complaint Team some time to get familiar with the situation. They are all quite occupied, but I can assure you they're doing their best.
🤞
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