hace 1 año
Si quieres hablar de cualquier tema relacionado con Kong Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Kong Casino
Añadir mensaje
hace 1 año
Hello I’m experiencing bad issues with Kong casino they are not gettjng back to my emails I can’t log into my account I’m restricted
I won money and I can’t withdraw I sent all my proof and still nothing this is making me anxious it’s real money. Money that I should be able to withdraw please can someone help me
hace 1 año
Hello jaro I’m stuck iv made a complaint on here and it says waiting for rreview I need help
hace 1 año
Hey there. Don't worry. This is part of the procedure.
Let me quote exactly:
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours."
Give it some time, please. 🙏
hace 1 año
Thank you so much I’m ever so sorry I’m just experiencing problems with Kong casino and it’s making me anxious
hace 1 año
No problem at all. Perhaps you can occupy your mind with something more pleasant until our colleagues from the Resolution Center get to you. Try to relax 🙏
hace 1 año
Our complaint team will get back to you as soon as possible.
Could you just check your email for any message from the casino? They should inform you about everything that's going on and explain why they have blocked your account.
Usually it is due to some investigation that needs to be done. For example, on your game play.
Please let us know if you learn anything new.
hace 1 año
Hey hope your well I’m able to go into my account but still not withdraw pleasw can someone help me now I can’t withdraw saying they need to checks but iv been verified
hace 1 año
Even when a player is already verified, it may happen that some additional checks need to be done. For example, with a game provider regarding players game play.
That is why it may take a little bit longer for the payout, and there is usually no need to get stressed.
As I can see in your complaint, you wrote that you got paid. Right?
So the casino has finished all the necessary checks, and all was good? Have they informed you about that, or just automatically sent the money to your account?
Añadir mensaje
