¡NO TE ACERQUES, NO PAGUES! Supuestamente ofrecen pagos INSTANTÁNEOS, ¡pero no existen! Llevo días esperando un pago con criptomonedas (SOL), que supuestamente fue enviado, pero ahora dicen que hubo un error técnico. ¡Nadie puede predecir cuánto tardará! ¡Hazte un favor y no deposites nada allí! ¡Este casino es una ESTAFA, nada más y nada menos!
Hi, I see you're having trouble with withdrawing. May I know how long you have been waiting? Crypto withdrawals should be the fastest but sometimes technical problems can occur. Of course, if it takes unnecessarily long and you don't have further information, we would try to help you.
Llevo dos días esperando y no ha pasado nada...
No hay tiempo ni nada, estás bloqueado en el chat en vivo y no se responden los correos.
El peor casino que he visto cuando se trata de criptomonedas.
Creo que no habrá nada más, así se comporta un casino fraudulento.
Hi,
This is Lucky Whale Casino.
Your withdrawal was delayed roughly ten minutes. You received it. You behaved very abusively towards our customer service agents, swearing and cursing despite several warnings to stop. You have been blocked from Live Chat due to this.
We are baffled at this entire situation as you had your withdrawal relatively quickly.
Llevo dos días esperando y no ha pasado nada...
No hay tiempo ni nada, estás bloqueado en el chat en vivo y no se responden los correos.
El peor casino que he visto cuando se trata de criptomonedas.
Creo que no habrá nada más, así se comporta un casino fraudulento.
I see that the casino also seems to have written, so do you have your withdrawal or not? Could you please confirm that for me?
Hi,
This is Lucky Whale Casino.
Your withdrawal was delayed roughly ten minutes. You received it. You behaved very abusively towards our customer service agents, swearing and cursing despite several warnings to stop. You have been blocked from Live Chat due to this.
We are baffled at this entire situation as you had your withdrawal relatively quickly.
Hello casino representative, if you would like to have an official account and write as a casino, it is possible to link your account to your casino. It will also be available to respond to complaints on our website.
You also need to follow some rules, which you can find here on this link.
You need to write to the email you find in the link and if there is a problem you can ask anything you are interested in.
Have a nice day so far. 🙂
Hi thanks, I just followed the steps to get the account verified.
Great, so we'll get to it soon and help you with whatever you need. 🙂
Have a nice day!
This website keeps delaying my withdrawal of 526 USDT for 2 months. I requested withdrawal since 13 Feb 2025, but they keep pending my request for no reason. Please stay away from this scamming site, everyone.
Hi, two months is quite a long time. Did the casino say anything at all about your money and withdrawal?
According to the complaint you opened, I saw that you are already verified in the casino and you didn't play with the bonus. So I find it quite unusual that you are waiting and you don't even know how long it will take.
That's why, as I said, it was a good move to lodge the complaint and we'll try to help you somehow.
I hope that I will be successful and that you will get your money.
I got this email after I went on live chat to ask about my withdrawal. 
LuckyWhale <1809562077@tickets.helpdesk.com> Unsubscribe
Sat, Apr 5, 2:16 PM (4 days ago)
to me
Hi, seiha seng
Hello Seiha,
We would like to inform you that your withdrawal request is currently pending as our responsible team is conducting a review of your account.
Once the checks are completed, we will update you accordingly. We appreciate your patience and understanding during this process.
If you have any questions, please feel free to contact our support team.
Best regards,
LuckyWhale Team
Ticket ID: XZ4BUW
Assigned agent: Lucy
I guess it won't be sufficient for me if I'm honest.
Two months is too long for investigation or some check of the account and I would like to know something more concrete about the situation.
But, they probably don't have anything so we will have to wait a bit more till our team contact them.
I wish everything turn out well in the end.
Complaint team will be here for you. 🙂
¿Qué debo hacer, por favor? Solicité un retiro hace dos semanas. Aún no se ha confirmado. Todos los días me escriben en el chat en vivo diciéndome que debo esperar un poco. ¡Llevo dos semanas esperando y aún no se ha confirmado! ¡Solo son $156! ¡Este no es mi primer retiro! Antes, había retirado cantidades mucho mayores. ¡Y confirmaron la transacción en 24 horas! ¿Qué les pasó ahora?
Have you tried to contact the support by email to find out? Live chat many times doesn't know what is going on with withdrawals, you know.
Is it related to sports or casino games, please?
same answer without solution
Nadie contesta el correo electrónico. En el chat vuelven a decir que tenemos que esperar. Han pasado 18 días. He estado apostando en deportes y jugando juegos de casino.
Let's try to file a complaint then. What do you say?
Hopefully our team will be able to get in touch with the casino and find out the reason for all this.
You know the process by now, so here's the link for you.
I’ve currently got a problem, from the united kingdom (which is prohibited from the site) but I’m in Switzerland currently on holiday and I have been for a while and I will continue to be for a while. I won a decent amount 0.58ETH (playing in Switzerland) but I cannot pass kyc due to my uk documents. I spoke to their online team who said I was able to play from any region that’s not restricted if I’m at that location currently. I’m awaiting a response from management on if I can get verified some other way to be able to get my withdrawal, if I’m honest this site is legit and is clearly trying to help me here. I do hope they can process the withdrawals as they are via crypto and I’ve depsoited quite a lot. The live chat team is really nice also.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
