hace 1 año
Si quieres hablar de cualquier tema relacionado con Magical Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Magical Casino
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hace 1 año
Hello, it's a very good casino, good support, they pay their player
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hace 1 año
Hey,
what good news 🙂. How long did the payment usually take, and how long have you been playing there?
1aynway, thanks for sharing your experience with us.
hace 1 año
They keep sending me spam SMS advertising, although I upon registration made sure to deny ANY advertising, and made sure NOT to give consent to especially SMS advertising. I left a message in live chat, and they never contacted me back nor stopped spamming.
I am so tired of it! Constantly new and new SMS. They’re cold texting me and they provide no opt-out from SMS advertising in the SMS.
In their privacy policy it says:
"As indicated above, Magical Casino would, on occasion, market directly to Player products and services which Magical Casino considers may be of interest to the Player. Should Player not wish to receive such information, or have any other data protection queries, Player is urged to contact Magical Casino for such information/changes."
(not true - I already notified them of my opt-out a while ago)
They also write following:
"Is utilised for marketing purposes based on the so-called opt-in principle."
(also not true!)
if you’re reading this please stop
hace 1 año
I'm so sorry to hear about such an issue. Sadly it is more common than you might think 🙁
I agree the casino should take full responsibility and stop spamming players who have acted with good faith by asking for advert exclusion.
Do you think their approach is in accordance with international GDPR statements?
hace 1 año
It's totally against!
Now I've tried sending them an offline message in their livechat, as they're not reachable. I've also made a support ticket with no response. They're still sending SMS every single day. I never gave them consent from day one
Do you mind if I open a complaint via casino guru?
hace 1 año
You are receiving SMS daily!? That's unacceptable!
Feel free to submit the complaint, for sure. I'm curious whether we will assist you because honestly, I can't tell. Yet every attempt is worth trying, I would be furious being in your shoes!
Have you considered informing institutions like the Office for Personal Data Protection, for example?
I'm not familiar with how things work in Denmark so, I'm just asking 🤔
hace 1 año
I am yeah, even recieved SMS today despite 3 attempts of contacting them. I’ll for sure try your suggestion, but I doubt what’s gonna happen due to their curacao license.
hace 1 año
I believe it must be extremely unpleasant and annoying. Anyway, we'll see how it goes when you contact them. Hopefully they will have a good response for you.
Could you tell us what you learned or what the outcome was? 🙂
hace 11 meses
good casino overall, pays withdrawals quickly and has a large choice of games,
Eric
hace 11 meses
How quickly does this one pay, if I may be so curious?
Anyway, are you familiar with user reviews and user feedback?
Try this link if you would like to investigate. 😉
hace 11 meses
48h
Traducción automática:
hace 11 meses
So that's great in my opinion and pretty fast. What payment method do you use for withdrawal ?
hace 10 meses
by bank transfer, I made a profit again, paid also quickly, good service also in chat, he stops the support around 10 or 11 o'clock in the evening, and I have a very competent assigned manager
I don't see any player complaints, I think it remains a reliable casino, that remains my opinion
hace 10 meses
That's fine because bank transfers sometimes take longer. I am also glad that you managed to make another profit and withdraw again without any problems.
I think every casino could work like that. I wish you many more wins and good luck. 🙂
hace 9 meses
Good casino, with lots of games that other casinos don't have. pleasant support. deserves better than 5/10. better than some with higher grades.... samanta their manager is great
hace 8 meses
Hi, I'm glad you like the casino. What games does it have that other casinos don't ?
Anyway, I looked at its safety index and it is quite low as you wrote 5/10. Also the casino operates without a license, which I would be careful about because if there are problems it can be difficult to solve them.
Nevertheless, have you played here before and managed to win and withdraw something ?
hace 8 meses
licensed casinos have their problems, and I've had lots of them with some, unique, bad luck etc, for the moment no problems with them, quick withdrawal, listener, when I want to take a break, he closes the account. some casinos don't even do it. I like this casino.
hace 4 meses
Muy buenos días, he ganado un importe de 180e para retirar en este casino, había hecho varios depósitos anteriormente, sin éxito, pues ahora cuando quiero retirar el dinero me dicen q el casino ha estado parado y que tengo q ingresar 200e para poder retirar, esto como tengo q calificarlo? Que clase de casino es este ? No por asomo me atreveré a depositar ni un ero más y ahora como consigo mi dinero!! Me ha costado contactar días !! En fin, si alguien me puede explicar este atropello soy todo oídos y si alguien me puede dar alguna solución alternativa masss
hace 4 meses
Samanta es genial, te llama y te ofrece bonos muy suculentos pero de repente ganas! Y ahí viene el problema, yo llevo una semana para q me procesen un retiro insignificante de 180e , como para pensar en cifras suculentas, ya no se nada de Samantha, he conseguido hablar con un otro después de abrasar a emails ya que no puedes contactar de otra manera. Ya me dirás q calificación merece esta gente, me dice el compi de Samantha q se me reintegran los últimos depósitos y q para poder retirar tengo q ingresar 200e, q clase de solución es esta!! Me reintegran algo q no puedo retirar si no depósito 200, y sin hablar de los 180, esto no tiene por donde cogerse, no se os ocurra entrar ni por asomo, son muy finos por q un bono de finde semana de 300% para viernes sábado y domingo es muy suculento, hasta q ganas
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