Buenos días... Acabo de registrarme en Medusa. Aproveché uno de sus bonos para un juego nuevo que ofrecía 20 giros gratis. Después, acumulé $500. Sé que el bono máximo es de $100. Me piden un depósito mínimo de $30 para verificación... Mi pregunta es: ¿es este un sitio confiable para los retiros realizados en Medusa o es un sitio fraudulento?
Hi, it's hard to say, I've looked at the players' complaints and one of the four was resolved. 30 doesn't seem that much to me, but I don't know how the casino will behave and whether or not you'll actually get the money.
Normally you should get it if you do everything and you didn't break anything in the bonus.
Also the safety index which is at 5 doesn't speak so clearly, so I would be careful. That's not to say you can't get money from the casino, but I'm not sure.
Gracias por la información
You're welcome, if you decide anyway, feel free to let me know how it went.😉
Hi I was curious if I should go ahead and try to file a complant. I havent been trying very long at getting my first withdraw but this casino seems to be changing the procedures to delay or to just keep the initial deposit I sent them as requested. Now I can't get them to take my id and was lied to about the time frames to get my account verified. Should I give them more time or just start this process? Apparently they have a record of this unfortunately
Hi! Sounds like a very good question; let me think aloud for a sec... Surely there is a specific time frame during which the casino is expected to resolve the delay on its own; however, I understand that you doubt their motives, and also, since their Safety Index is below average, it makes sense to be careful.
In my opinion, you no longer need to worry; proceed with the complaint, as it will remain open and the casino will be notified about the case. If the money does not come within the timeline, the complaint will be ready to play its part.
Does this sound appropriate for you? I'll be here for more, if you need me.
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