They put meThey emptied my account.
Then just KYC and they should be happy and process your withdrawal? I dont see the issue
Hello,
What makes you think that something went wrong? In order to withdraw successfully, you'll have to pass the account verification first. Don't worry just yet - try to cooperate and provide all the necessary docs. Then you should be fine.
Share your progress, so we can see how you're faring 🤞
I'm not satisfied with their final verdict. I don't think they can afford to lose. I played it on my own, not the so-called poor bonus they gave me.
Their decision is valid.
The welcome bonus was used from the same IP multiple times, could be looked on as welcome bonus-offer abuse.
I need to agree with @itwillmove here. You didn't only use the same IP address, which can happen, but they also mentioned you used the same TRX deposit address. Then it means there are some closer links between yours and your colleague's accounts.
These bonus related rules are there to simply make sure that 1 person can't take advantage of multiple welcome bonuses. Now they have reasons to believe that maybe your colleague asked you to create this account for you and funded the casino with his own funds.
Dear 5201314yaxuan,
Thank you for your post and concern regarding your withdrawal.
Here at Metaspins our customer experience is a number one priority, as we strive to deliver fun, safe and enjoyable gaming to all our customers, however we have zero tolerance to any kind of abuse on our platform.
Please be informed once again, that your KYC was triggered due to multi accounting and bonus abuse that is going strictly against our Terms and Conditions, which you have admitted to.
As a gesture of good will, your initial deposited amount was returned.
We appreciate your time and understanding regarding this matter
Kind Regards,
Metaspins Customer Experience Team
When you live in an forbidden country, they are suddenly ''licensed'' and located by/in Costa Rica (jurisdiction).
When you ask more information regarding that ''Costa Rica'' license you don't get any answer. They do know that offering their services to Dutch residents located in the Netherlands is not allowed, they still decide to do so with showing in my opinion fake Costa Rica ''license'' information which they cannot clarify further, all to only hide their real information.
When visiting MetaSpins their website from a Dutch IP from my home country (where I do live), they are suddenly ''licensed'' and located in Costa Rica.
To be clear, no business information of which they are showing (Costa Rica) can be found on the internet. Nothing can be verified, also not when asking, because emails are ignored regarding that.
When you visit the website with a Tor Browser (non dutch IP) they are showing real information (as also shown at Casino Guru license section);
''Metaspins N.V. incorporated under the laws of Curacao with registration number 160102 with a registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. Metaspins N.V. is licensed and regulated by the Curacao Gaming Authority under the License No. 365/JAZ, sub-license GLH-OCCHKTW0703232022 issued to Curaçao eGaming, authorized and regulated by the Government of Curaçao.''
Emails to support are ignored.
How can this behavior be justified? If they were so sure of their business, they would show Dutch customers their real Curacao license information.
Which they don't do, with a good reason which they do know. But, at the end they blame the customer, while they know that they are wrong. Otherwise they would show truthful information.
My complaint against them is unresolved.
There is a chance that the casino representative will elaborate.
As far as I can see, there was a response just a 1 week ago. It's just that I can't find the complaint you mentioned. So, I'm guessing now you've submitted the complaint elsewhere, haven't you?
Let me know, please.
Using TOR to access non-TOR websites seems kinda of backwards to me since the casino doesnt use a .onion adress in the first place. So stating the TOR usage is likely to make yourself look real techsavy i suppose. A regular standard VPN would give the same result. 🙂
I did used the Tor Browser, because I don't have VPN software, nor I do use any VPN normally.
Yes, it would gave the same result. Doesn't matter if an VPN was used, or Tor browser. Just a non- Dutch IP address will give that bogus Costa Rica information, which is at least not verifiable in any way.
I understand that part. But I dont see the issue myself. Many casinos use multiple licenses
That's a good point. Keeping several licenses allows casinos to set exact setups for players from different countries accordingly. A side effect is, however, players, let's say from Spain, will find a Malta license seal, for instance, though at the same time, a player from Kazakhstan is going to find Curacao "only". 🙂
Just wanted to mention that.
Dear @Username2024,
Thank you for your patience regarding the topic you have posted.
We appreciate your concern regarding the license, and how we have already replied to you on your inquiry via email multiple times.
Please be informed that Metaspins owns multiple licenses and different jurisdictions fall under different licenses, in your case it is Costa Rica, that is why you see the information once you visit the site normally without any third party software enabled
Regards,
Metaspins Customer Experience Team
Es un casino no tan bueno tienes una condiciones muy mala yo deposite mi dinero y estaba perdiendo quise retirar mi dinero y me dijeron que no podía retirarlo que tenía que multiplicar como si yo estuviera Cojiendo un bono eso lo veo como una estafa si tú esta jugando con tu propio dinero no le puede poner regla atu dinero es una estafa le doy un cero.
Dear @elministro82
I am sorry to hear that you have a bad experience playing on Metaspins.com.
Could you please let me know your Email or player name, so we can check what has happened and help to solve the case?
Was it a requirement to wager atleast x1 time you mean? I think that's quite common.
Es un casino no tan bueno tienes una condiciones muy mala yo deposite mi dinero y estaba perdiendo quise retirar mi dinero y me dijeron que no podía retirarlo que tenía que multiplicar como si yo estuviera Cojiendo un bono eso lo veo como una estafa si tú esta jugando con tu propio dinero no le puede poner regla atu dinero es una estafa le doy un cero.
Hello there,
if you encounter the rule saying you have to wager your deposit x-times in order to withdraw, this is quite a common practice. The lower the wagering requirement, the better of course. This particular rule exists to protect casinos against money laundering. I would not call it a scam, though I empathize it may seem annoying especially if you only deposited smaller amounts.
From my point of view, the casinos should take the amount and player's deposit and withdrawal history into the consideration, though it would be very time-consuming, setting up automatically applied rules is more time efficient.
But when I do ask you to verify the ''license'' you cannot provide any details... That Dcentral Expediente Digital S.R.L. does say nothing. That company can also not be found, and it does only say that you have registered a business ( which cannot be found ). It is not a license.
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