El casino es muy bueno y tiene excelentes proveedores pero mi retiro no fue pagado y no sé cómo hacerlo ni cuál es el proyecto, me encantaría apostar más allí, pero quiero recibir mi premio por eso.
Hi, have you tried asking the casino if they could help you with your withdrawal ? How long has your situation been going on that you have not been able to withdraw your money and what specific problem do you have ? Is the withdrawal showing as pending or not pending or is it something else. Let us know so we have a better overview of the situation.
El casino ya me respondió pidiéndome detalles de la cuenta de retiro, ahora envíala pero solo me responden con un mensaje del sistema como el mismo mensaje, no encuentro para nada confiable este casino... El casino es bueno y me gustaría apostar más allí, sin embargo, el pago sigue pendiente y el importe confiscado.
Are you sure you have your money confiscated? From what you say, you probably have to go through account verification, which is a normal process at every casino. Is this your first withdrawal ?
Hola Jaro, buenos días, ya se resolvió todo, se realizó el pago, por lo que ahora la autorización para mi evaluación del casino es la mejor posible, abrazos y gracias por las recomendaciones del gurú del casino, el casino realmente vive de buenas evaluaciones así que que podemos apostar de ahora en adelante por mi y 10
Well, I'm glad to see it's all sorted out. 😊
Sometimes it is necessary to be a little more patient until the situation is processed. Anyway, as they say, all's well that ends well and you can now carry on playing hopefully successfully. If you ever have a problem, feel free to contact us. I wish you the best of luck.
The casino requires three times the deposit amount to be wagered.
However, although it is not stated anywhere, it is actually difficult to withdraw because they apply the same reflection rate to real money as they do to bonus money
(For example, a machine with a 5% on bonus reflective rate would require 60 times the deposit amount.)
The casino claims that this is a glitch and that it has already been fixed, but nothing has been fixed.
I would like to clarify whether this is a glitch or a specification.
Hi.
It is normal that one needs to play with the deposit in order to withdraw winnings; otherwise, it would be the same as using a bank account, which is a completely different situation.
Wagering 1x up to 3x for a clean deposit is reasonable, higher requirements, though are not a good sign, if I may say.
Regarding the bonus contribution, if the casino says it was fixed while you are convinced it was not, I suggest you reach out to the casino again. I'd like to see the response.
Not much we can clarify at this point, don't you think?
The casino made me a bonus offer.
I made a deposit accordingly, but the bonus was not granted.
The casino said they decided not to grant the bonus.
I was tricked by the casino into depositing and then having to place a wager to withdraw.
If they decided not to grant the bonus, they should have taken some action such as not allowing me to select the bonus when depositing.
I am appalled at the way they operate to cheat their players.
You see?
Now it makes perfect sense - and I agree that in the case of a deposit bonus, it is similar to a false advertisement.
Do you know why they have decided you won't get the bonus, please?
If you don't mind waiting, feel free to submit another complaint. I'm not sure how far we get at this point, though.
But it remains one of the possibilities.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
