Tema general sobre MrWest Casino (página 2)
Should this rating not be reduced with an immediate warning based on this complaint & others -
https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed
The casino has stolen from me as a result of their behaviour which CasinoGuru has condemned.
The complaint you had is reopened. We'll try to make sure it's all resolved fairly. As the complaint is open, it is not possible to change the safety index at the moment. Also, even if the complaint ends up being unresolved, the safety index changes once a week, so you would have to wait for it to go down.🙂
I'm going through hell with this casino. 4 months of CG helping me get verified, for the casino now refusing to process a 200 withdrawal. They only want me to request the full 2000, if you look online they have a history of saying money is processed and players never getting it and refusing to help.
CG need to draw attention to the fact this Casino group used to call themselves Goldwin and were kicked out of Malta and fined millions by the swedeish and dutch governments for this same behaviour. They also closed their previous company owing many many players.
¡Hola querido equipo de Casino Guru!
¡Gané 2000 € en MrWest Casino! 🥳
La verificación de mi cuenta se confirmó el 5 de diciembre, tras lo cual solicité un retiro. Después, revisé los términos y condiciones de nuevo y también envié al casino un documento que acredita el origen de los fondos. Dado el monto del retiro, pensé que esto podría ser útil.
Lamentablemente, todavía no he recibido respuesta del casino. Ya contacté con atención al cliente y me dijeron que están recibiendo muchas consultas, lo que puede causar retrasos. Me recomendaron esperar un poco más.
¿Lo ves igual? ¿O debería presentar una queja? No estoy muy seguro...
Atentamente
Hello, dear wanda.73!
Congratulations! 🎉🥳
To be fair and square with you, many casinos fall into heavy delays shortly before holidays and then have quite a hard time getting back to normal. It happens every year. 🙁
However, you have been waiting very patiently for quite some time and I believe it would not hurt to send the casino our best regards through the complaint. I would submit one. If nothing else, just to remind them that it is up to the management to deal with such struggles because once the player loses trust, it's literally the end.
I honestly hope there is nothing more serious going on behind the curtains and that you will be verified and paid sooner rather than later!
Let's stay in touch to see how the casino covers the delay, do you agree, please?
Kind regards, 🤞
¡Hola querida Radka!
¡Gracias! ¡Y gracias por la rápida respuesta! ¡Me alegra saber que no soy el único con este problema! 😊
Entonces ahora presentaré una denuncia y veremos qué pasa después.
¡¡¡Gracias de nuevo!!! 🫶
Un cordial saludo 🤘
Hello!
No need to thank me 😉. I just want to ask you for a bit of patience, though. Our complaint mediators are literally flooded by new players' issues, so please give them time to get back to you.
Once you receive any updates from the casino, please let me know.
It may help others in similar situations too.
Stay positive; we are here for you. 😉
¡Hola Radka!
Acabo de ver que mi pago solicitado ha cambiado de "pendiente" a "exitoso".
El dinero aún no está en mi cuenta, pero no debería tardar mucho más... si todo va bien. 🙂
Si no es así, me pondré en contacto contigo de todas formas. También te avisaré cuando reciba el dinero.
Hasta entonces...
Atentamente
Hellooooo!
Finally, this is something we all love to hear! 🙂
I won't be here tomorrow, but I'll certainly be expecting the final good news. Thank you in advance, and I'd like to wish you the best of luck, happiness, and bulletproof health in 2026! 🎉🙌
Hello Wanda. I am wondering if you recieved your money and how long it took to recieve after it changed from pending to succesful ?
¡Hola!
Todavía no 🙁
Tengo que volver a solicitar el retiro; supuestamente mi banco revirtió el pago porque mi cuenta está bloqueada. Es una completa tontería, nunca lo estuvo y no lo está.
Pero seguiré así 💪
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Sí, me entendiste correctamente.
He solicitado nuevamente el pago, veamos qué pasa ahora.
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Hello there,
I'm just hopping in to say that if things don't turn out well, there is a free complaint feature you may use to escalate the issue and get it resolved if possible. It's not always necessary, but the option is here.
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