Hello guys, on 07/04 I requested a withdrawal at Olympusbet in the amount of 1300BRL, after 21 days of waiting for my withdrawal, the casino refused my request, the reason would be problems with payment to Brazil, on 24/04 I went to support to find out more information and one of its attendants informed that my withdrawal is a priority and would be paid before the 30/04th, I entered the support for more than 20 times and took screenshots, where the support promises me the payment for the next day and nothing happens, I also offered to make my withdrawal through digital wallets, but they don't respond, I have all calls saved.
I would like to post all conversations here, send my screenshots.
Hello!
This sounds like a trouble worth checking by our complaint team. I'd say, the casino had enough space to present you with a working solution.
If you agree, use this link and create a complaint, it would be best if you could paste all relevant communications, screenshots, and other stuff related to the delayed payment to the complaint.
What do you think about that?
I would like to thank you for all the attention that casinoguru gave me, I made a deposit for the Muchbetter wallet last night and this morning the casino sent my withdrawal, thank you for your attention.
Hello!
What a nice feedback! 🙂 Cool✨👌
Keep this forum in mind, we will appreciate any coments, hints or expriences you deem worthy sharing with.
Buen día
Jugué con el casino y gané una suma, han pasado unos 6 días desde la solicitud de retiro, pero aún está pendiente.
He enviado toda la documentación solicitada para la verificación de cuenta.
pero una vez que recibieron todo hace unos 6 días ya no responden ni al correo de Kyc ni al correo de información.
El chat en vivo me responde con respuestas de copiar y pegar y sin avisarme los tiempos de procesamiento de retiros.
Necesito su apoyo
Gracias
Oh, how I dislike the casino's blatant ignorance. I would love to help you, but there is not much to do at this point. 🙁
I expect you have not heard that we allow casinos 14 full days to verify accounts and fulfill associated withdrawals. Thus, for now, we can only hope something will happen quite soon.
I'm sorry I can't be of further help at this moment. Please keep us posted!
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