May I ask how you came to this amount of the RTP, though?
The casino should provide this information to its players if asked, for sure.
Also, when it comes to the fee you mentioned, I would like to know if it is written in their terms.
It is good that you chose to move on if you were unhappy there, of course.
I’m honestly glad I closed my account at this casino. Seeing how they handle complaints here is downright alarming. They demand endless documents, notarized papers, tax returns—it’s way over the top. It should be easy and smooth, but this casino makes it unnecessarily difficult for players.
What’s especially ironic is that they seem to have no problem using shell companies for deposits. None of my transactions even showed the casino’s name—it appeared as if I was buying magazines, books, or flowers. And then they lecture players about money laundering? The irony is unbelievable.
Thanks to Guru for highlighting the absurdity of this casino’s practices.
Well, we believe that the KYC process is really important, but it surely shouldn't be a headache for anyone, of course.
KYC is important. As you said, it shouldn’t give a headache—it should be smooth and easy to complete. Requiring notarized documents in countries that are almost entirely digital is a big joke. Adapt the KYC process to the countries you want customers from, and don’t demand documents that are impossible to obtain.
I hope someone will hear you and improve the whole process.
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Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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