hace 5 meses
8 days and withdraw is still pending....
DO NOT PUT MONEY INTO OSHI CASINO!!!
If you win, you will have difficulties in withdrawing...
Editado por el autor hace 5 meses
Tema general sobre Oshi Casino (página 6)
hace 5 meses
oshi
¡Ahora tienes "además" de mi cuenta que ya estaba completamente verificada!
(¡Ya se han realizado cientos de depósitos y 2 retiros con la cuenta verificada con todos los documentos habituales!)
¿¡Mi retiro de Skrill fue cancelado ayer!?
De repente la razón dada fue que ya no necesitaban la selfie mía con mi pasaporte del registro original.
No, ahora tiene que ser una nueva selfie "¿¡donde mi codo también tiene que ser visible!?"
¡Llevo 20 años jugando online y he aprendido suficientes lecciones! 🙂
Así que no está bien para mí
¿Y puro acoso si recuperas algo?
¡Además, ese enojo y que me hagan parecer estúpido no es bueno para mi salud!
Tuvo un derrame cerebral hace dos años.
¡Y solo juego para distraerme y divertirme!
Pero bueno, ayer tomé las fotos y las envié.
(Una vez con mi permiso de conducir y otra con mi pasaporte)
No es nada fácil que todo esté ahí. Todo el brazo con identificación facial del codo y, por supuesto, se requiere legibilidad ° 🙂
¿Pero creo que esa es la esencia del acoso?
¡También juego siempre sin bono!
y como dije ya he depositado cien veces en Oshi!
Entonces, ¿por qué el pago de Skrill
¿aún no se ha procesado?
Entiendo que "sólo" tienes licencia caribeña
Pero incluso deberías
el certificado de confianza de AskGamblers
propio..?
¿No deberíamos tratar a los clientes habituales de forma diferente?
¿Cuándo se "procesará" mi pago, por favor?
Gracias
Traducción automática:
hace 5 meses
Hi, I've read about your withdrawal problem. I think that even though you haven't encountered such a situation yet in terms of account verification and therefore a selfie with a similar request, I have. I have a feeling that this is happening more and more often and casinos sometimes want some pretty strange things from players.
However, I would say that until your selfie goes through and is accepted, it won't be able to be withdrawn and maybe that was the reason for the rejection. But did you ask the casino for any details and did they tell you anything more ? Is the selfie still in verification status or already accepted ?
That's probably the most important thing and then I hope you'll be able to withdraw.
Let me know how it goes or if you still have issues please.
I will be waiting. 👍
hace 5 meses
Sorry but after 3 mails 1h with new selfies
and 2 posts in Casino Sites like here ..
I lack the nerve and time to ask further .......
It apparently accelerated things! 🙂
it seems that we have now managed to "re" enable the account, which has been verified for years with many documents, to be paid out. 🙂
So it has already been solved after 1 day of trouble
Thank you
hace 5 meses
Well, I'm glad it's finally solved and you don't have to lose your nerves about it anymore. This approach should be applied more so that casinos try to help as soon as possible.
Thanks for writing and letting me know.
anyway, are you going to stay here to play at this casino ? 😉
hace 5 meses
Hi Barny,
I'm glad that you finally got your money. I too was required to do a selfie showing my elbow. I just had to comply, what else could you do?
I do suspect Oshi Casino is having a big payment issue, either due to technical (hopefully it's the case, as it can be resolved), or dare I say it, financial issue, that is, having problems paying out withdraws because they simply don't have the money.
Either way, DO NOT PUT MONEY INTO OSHI CASINO, until they resolve their issue.
I still highly encourage Casino Guru to remove Oshi Casino from the #1 position of recommended casino.
My crypto BNB withdraw after 10 days is still pending...
I followed up again today, still the same answer, "please wait".
Finally I summarised the situation and confirmed if that was correct (see attached).
Editado por el autor hace 5 meses
hace 5 meses
Well, it could look promising since the other player got his money.
However, I would like to follow up on the fact that if the casino has technical problems or the payment porvider is working on fixing an issue, it is not a reason to delete the casino or give it a lower safety index. It's important to remember that this kind of thing happens often and if every casino should be penalized, then it would probably not be a good thing. Sometimes you can't control it, but as long as they work hard and you get your money in the end, that's what counts. And therefore, how the casino is going to handle it. They also communicate with you and don't leave you without an answer, which is also a good sign, so try to be patient and we'll see if you manage to collect your money.
If not we will be here to try and help you. We give casinos 14 days to resolve any problems that might arise, so you're almost there.
Let me know if anything changes.
hace 5 meses
Hi Jaro,
It has been more than 14 days and no response on my withdraw.
I have constantly contacting Oshi Casino on regular basis, but still end up with the same result... "please wait..."
I have just submitted a complaint on Casino Guru.
Looking forward to hear from Casino Guru and resolve this issue ASAP.
😢
Editado por el autor hace 5 meses
hace 5 meses
Oh, I'm so sorry. It would be best to know what's behind it, and I'd love it if you got your withdrawal.
You did the right thing by filing a complaint, so we'll see what happens. Feel free to reply to Nick, who has asked some questions.
Just click here. ⬅️
I'll keep my fingers crossed and let you know if anything changes. 🤞
hace 5 meses
Update:
Withdraw request after 17 days still waiting to be processed...
They're still citing payment provider issue for the delay and just telling me to wait patiently without indicating estimated time of resolution... 🙁
Still the same recommendation from me: Do NOT to play at Oshi Casino, if you want to withdraw your winnings.
hace 5 meses
Well it looks like the casino doesn't want to misslead if the payment provider has a problem. If they don't know when it might be resolved, they'd rather not give you a specific date.
On the other hand, I would say that's quite a lot and 17 days to wait without any update wouldn't scare me either.
Anyway, I was wondering if you had asked about going with some other alternative where there are no problems.
Have you tried that ?
hace 5 meses
Hi Jaro,
When you say go with some other alternative, you're refering to Oshi's other payment/withdraw options? or You're talking about I should go to alternative online casino?
hace 5 meses
Yes you got it right in the first case. I meant some other option to withdraw. It probably wouldn't be the best idea since you would have to wait for God knows how long, but if they have a problem with the payment provider for a certain method, it might be possible to solve it. 🙂
hace 5 meses
I have asked this question after your post, the customer service, is simply saying I just have to wait in queue for the finance team to process the payment. He did not raise the payment provider's issues.
Nothing I can say will change or put any impact them to processing the payment. They still saying, "please wait for the finance team. Your payment is in the queue".
Can't stress enough "DO NOT PUT MONEY INTO OSHI CASINO!!!" if you want to withdraw any winnings.
Its now 19 days and my BNB crypto withdraw still pending.... (which should really be instant)
NOTE: if really payments are genuinely in a queue (first in first serve), logically you WILL wait more than 19 days before you can see your withdraw.
Editado por el autor hace 5 meses
hace 5 meses
Okay then, leave the withdrawal as it is so that you don't cancel it and enter the withdrawal via another method and have to wait again, maybe even longer. 🤷♂️
I saw that Dominika has contacted the casino and hopefully they will be able to resolve this situation as soon as possible.
If something moves forward, be sure to let me know.
hace 5 meses
Thanks Jaro
Really looking forward to resolve this issue.
If this doesn't get resolve, I highly recommend Casino Guru to down grade their listing from #1 on your recommended casino.
It was beacause of your #1 recomendation I chose them as my first online casino to try.
I really don't want any one else to experience what I went through. The whole part of casino, win or lose is to be enoyable fun (and not spending time on chat support & this forum chasing up & complaining).
hace 5 meses
If I may add my point of view, this realy looks like just a delay. In such situations, there is truly nothing to do about it. Well-known, big casinos are weaker to this effect, as far as it seems.
Agreed it's no fun at all.
But don't worry, if any casino fails to pay out its commitments to players, consequences are granted. That's another great feature of the complaint process. Ever heard about blackpoints? 🙂
Anyway, I hope they will put their efforts to the very best use quite soon, and you will be out of this mess in no time 🤞🤞.
hace 5 meses
Hi Radka,
Thanks for the optimism outlook. 🙂
I agree Oshi casino being #1 rated online casino by Casino Guru, surely they must be professional casino and would resolve such situation promptly and professionally. They must've done something right to earn that status.
Therefore, it is disappointing that they ignored me and ignored Casino Guru's request to respond. It has been 7 days and Oshi casino has yet to contribute to the resolution discussion on my complaint case. Casino Guru has extended another 7 days for their response. Lets hope they'll come to the party and resolve my issue.
hace 5 meses
Yes, you're right. I firmly believe, as you do, that they will respond to the complaint and the whole situation and that they will not just leave it at that and you will eventually get your money. I reckon that loyal players and those who like the casino should be respected, because you have to keep them. I hope the casino sees it that way and will provide an update with good news. For now, we will have to wait for that to happen. 😉
hace 5 meses
Likewise, I was still feeling confident that Oshi casino will resolve my issue based on your comment. However, it seems that Oshi casino has totally ignored Casino Guru's request to contribute to resolve my complaint (within the 14 days response time given).
Now I have AU$2200 stuck with Oshi Casino, with now resolution in sight.
From this episode, I truely hope Oshi casino will suffer the consequences of the action or more accurately inaction to help their customers. I highly recommend Casino Guru to downgrade them from the #1 online casino recommendation.
As you can imagine, it is so frustrating.
PS. I contacted Oshi casino again and they still tell me to "kindly please wait"
