hace 1 año
Si quieres hablar de cualquier tema relacionado con Prive Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Prive Casino
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hace 1 año
Very dodgy casino, they allow me to sign up, even though im from the UK, they also fully verified my account, again knowing im from the UK, but after doing research online, it says they dont ACCEPT uk players. Secondly, after contacting their customer support via the website, i asked them "do you have a gambling license, if so, who is it held with"? and the reply i got was "if you want to know this information, you must contact us by email" which i found very suspicious. So i emailed them and asked them to provide me with information regarding their gaming license, and what a surprise, one month on, and have not had any sort of response from them.
Editado
hace 1 año
Our data team couldn't find any information about a license at this casino, and that is why we put the information in our review. Also, the casino doesn't accept UK players, as you said, so your post could help others to be more careful when playing at this casino.
I hope you didn't deposit any money, right?🙏
hace 1 año
i hope it does help others, i still see so many people, sadly signing up to these fraud casinos, and only realising they are at risk once its too late and they have lost their money. I make it a personal rule for myself these days to basically just NEVER EVER, gamble at a casino if they dont have a license. thankfully, i did not deposit any money, the moment they went silent when i asked them for information regarding their gambling license, i knew at that point it was a total scam site!
hace 1 año
It is not always that clear to know if a casino will act okay and pay the players. That is why we try to collect as many information as possible, and also players like you help us learn more every time you post on our forum.
From our experience, though, it is not always that if a casino does not have a license, it'll act "scammy," as I could call it. Sometimes they feel that it is not necessary to pay the money for it, and if they are all ok with the payments, they can have a lot of players as well. What I want to say is that it doesn't always mean that a casino without a license is a dodgy casino.😉
ResponderCitar1
hace 1 año
I am waiting for a withdrawal from them , but looking at this thread I’m not going to get paid I’m from the uk . I have deposit much more than I’m taking out . How can this be right . They let me deposit and sign up . It’s give the uk as country option when signing up ?
hace 1 año
hace 1 año
sorry to say my friend but, you wont see a penny of your money from them, i can 100% tell you now, this casino is fake and just designed to scam people, it has no gaming license and doesnt really respond to complaints from players, they allow uk players to sign up, even though UK players are a restricted country. In my opinion to you, its best just to let the money go and accept it as a loss, and NEVER EVER deposit in this casino again and cut all ties with it.
Of course this is my opinion, you are welcome to take advice from others, and make an official complaint here on casino guru, although i really dont see a positive outcome in the end.
hace 1 año
I am waiting for a withdrawal from them , but looking at this thread I’m not going to get paid I’m from the uk . I have deposit much more than I’m taking out . How can this be right . They let me deposit and sign up . It’s give the uk as country option when signing up ?
hace 1 año
May I ask if you have passed the verification process at this casino, please? According to our information, it really doesn't accept players from the UK, so if you need our help, I would suggest you file a complaint here. Our team will try to do everything possible to help you out with this issue.
Keep us informed about any news, please.
hace 11 meses
As a Dutch resident, I was able to register without any problem, using a Dutch phone number, Dutch payment methods, and communicating with Dutch-speaking support agents. Your entire websites are presented in Dutch and clearly aimed at Dutch users. At no point during registration or deposit was I warned that Dutch players are supposedly not accepted. Only later, after losing €500 on each platform, I found a mention in your Terms and Conditions that Dutch players are allegedly not allowed.
However, during the registration process, I never actively agreed to or clicked to accept these Terms and Conditions myself — it was automatically marked as accepted when my account was created. This is completely misleading and unfair, as I had no opportunity to be properly informed before playing and depositing.
On top of that, your IBAN is associated with multiple complaints online about scam-related activities, which raises serious concerns about the safety of your operation.
I have reached out several times regarding a refund of my deposits, but all my emails have been ignored. This lack of response is unacceptable and only confirms the shady nature of how you are operating.
hace 11 meses
If the casino doesn't implement any block for players from your country, so you are able to register and play there without using a VPN, then they are obliged to pay the winnings to these players as well, even though they state in their terms that they don't accept them.
Unfortunately, though, they have no reason to give you your deposits back, as you have played there on your free will, actually.
hace 9 meses
Unfair Account Block and Confiscation of €6,000 Winnings — Extremely Disappointed
Content:
I deposited nearly €700 from my bank account into Prive Casino, and with the bonus included, my total balance reached around €1,150. I used this to play Live Casino games, which were fully accessible on the platform. At no point did the system restrict me or issue any warnings regarding bonus terms or game eligibility.
After successfully increasing my balance to approximately €6,000, I attempted to initiate a withdrawal. Instead of processing my request, Prive Casino blocked my account, confiscated my winnings, and claimed that I violated the bonus terms by playing Live Casino games.
However, if certain games were restricted under bonus conditions, it is the casino’s responsibility to prevent access to those games while a bonus is active. The platform allowed me to play, lose, and win without any issue — until I requested a withdrawal. This selective enforcement feels unfair and misleading.
To make matters worse, when I contacted customer support to clarify the situation, I was abruptly blocked from the live chat and locked out of my account. I can no longer access my funds or receive assistance. The fact that the casino only intervened once I won a large amount is highly questionable.
The withdrawal process itself is unusually long, with a waiting period of nearly a week, which adds to the frustration and raises further concerns about the platform's reliability.
Given my experience, I strongly advise others not to use this casino. In my opinion, Prive Casino is not trustworthy, and my personal experience suggests it may be operating in a deceptive and unfair manner.
I am in the process of reporting this incident to UK Gambling Commission, eCOGRA, and IBAS to ensure this issue is formally investigated.
hace 9 meses
Hello, if I may, I am always quite confused to see players posting similar posts in a thread that is basically describing that the casino should be avoided. I mean, it is really sad to see that far too many players come here to complain once the damage is done. Did you perhaps see the casino review?
https://casino.guru/prive-casino-review#tab=js-tab-reputation
"High value of withheld winnings in player complaints in relation to the casino's size"
Since this casino is unlicensed,, informing any kind of authority, no matter the country, won't help, I'm afraid. 🙁
That being said, we too recommend avoiding this site.
To be fair, though, it appears that you took a bonus that is not applicable on live games, which is sadly quite common; however, it is not standard for casinos to enforce such rules on a software level.
"However, if certain games were restricted under bonus conditions, it is the casino’s responsibility to prevent access to those games while a bonus is active." It is not. 🙁
May I know whether you read the bonus terms before you took it or played restricted games, please? If the specific bonus rules mention and clearly display that condition, I bet you had a fair chance to notice it.
In any case, perhaps I got it all wrong, so feel free to advise.
hace 7 meses
Yes, but if you would actually look further and check other complaints this does not happen. Look at their site in full dutch language, with dutch payment methods. If you win your account will be closed because they don’t accept dutch players, and if you lose you wont get your deposits back. Also, they are declared bankrupt by court but just switched to a new company under a different name in another country with clown licenses
but keep protecting this sites. You make yourself look like a clown puppet of these sites
hace 7 meses
Hello.
I went through the history of your complaints to see if there’s any contradiction, but from what I can tell, there isn’t. The issue was mostly about the missing license rather than an actual unpaid withdrawal. That’s really the key difference here.
If a casino doesn’t pay players, that’s something we can step in and address directly with evidence. But if it’s about the assumption that they wouldn’t pay, that falls more into the area of opinion rather than a provable case.
Also, this particular casino already has a very poor rating on our site, so I honestly don’t see why you would choose to play there.
In order to consider the behavior unfair, it actually must happen. However, based on your submission, the incident did not occur to you; therefore, the case regarding the missing license was rejected.
Additionally, I suggest you reflect on whether continuing to play under such conditions is healthy for you, considering your other complaints about self-exclusion and refunds.
hace 7 meses
Honestly don’t get why you are twisting the situation and say it’s just an assumption 😆 the complaints about them are exactly about this, either way you won’t be paid out. Keep dismissing what I tell you. And ofcourse I would have not played there if i knew about the rating.
hace 7 meses
Well, I'm not twisting the situation; I'm just concretely responding to your concrete issues with your concretely rejected complaints.
Meaning your chance to prove that the casino has been unfair to you, like you are trying to express in your mostly "they," not "me," posts here on the forum, was just theoretical. In a decent society people do not persecute others just because they are sure to be treated unfairly. First the bad deed must happen.
Don't worry, though; I understand you use others' complaints as your best verbal weapon, and that's ok, because we also try to say to the others that this casino should be avoided.
Hence, where's the problem? I believe we are working towards the same goal. Thank you.
hace 7 meses
I understand your point, but I think you’re missing a key part of the problem here. You’re framing it as if the unfair treatment must personally happen to me in order to be valid, but that ignores the broader pattern. If dozens of players consistently report the same outcome — deposits accepted, winnings blocked under the "not accepting Dutch players" excuse then it’s not just an assumption, it’s a documented practice.
In my case, the casino allowed me to register with Dutch credentials, in Dutch language, with Dutch payment methods, received a dutch thanks for registering email, and provided no clear warning at all that I was "not accepted." That already constitutes misleading behavior, regardless of whether I personally reached the stage of a blocked withdrawal. The fact that my deposits are happily taken under those circumstances is evidence enough that the setup is unfair.
Saying, "well, they didn’t scam you yet" doesn’t change the underlying issue: the system is rigged so that the casino wins either way. If I lose, they keep my money. If I win, they’ll hide behind their Terms & Conditions and block me. That’s not a fair or honest environment for any player.
I do appreciate that you acknowledge this casino already has a poor rating, but dismissing these patterns as just "theoretical" when the evidence is there in multiple complaints seems disingenuous. The responsible stance should be to call out the predatory structure — not wait until every single individual player gets burned personally before recognizing it.
hace 7 meses
I get your point, and I don’t disagree that the setup is misleading. That’s why this casino already has the lowest possible rating here. The Safety Index literally says "stay out." That rating is the direct result of the patterns we’ve been talking about.
But here’s the thing: if someone willingly registers on such a site and later realizes it’s unfair, well… it was probably a bad call in the first place. At this moment, discussing complaints only about the missing Dutch license feels pointless, because in a casino with such a rating, there are far more serious risks than just jurisdiction.
Dutch players (and really, any players) should take the rating seriously and focus on licensed casinos that actually provide a fair environment. Complaints won’t change the fact that playing in a place like this is already stacked against you from the start, I'd say.
Editado
hace 7 meses
Saying "it already has the lowest rating" doesn’t excuse the fact this casino still targets Dutch players in Dutch language, with Dutch payments, and zero warnings. I didn’t even know this forum existed before losing money — and plenty of others don’t either.
Blaming players with "bad call on your part" is exactly what these shady casinos rely on. The reality is simple: they take deposits with open arms, then block withdrawals by hiding behind Terms & Conditions. That’s not a license issue, that’s fraud.
And let’s be clear — my complaint wasn’t to warn others, it was to get my money back. Dismissing that as "pointless" is basically protecting the casino, not the players. But sure, keep telling people it’s their fault while the casino laughs all the way to the bank.
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