Lamento que su queja no haya tenido el resultado que esperaba. Sé que es decepcionante.
Respecto a tu pregunta sobre tu historial de depósitos y retiros, no diría que el casino esté obligado a proporcionártelo. Puedes solicitarlo por correo electrónico, y espero que te lo envíen, pero si se niegan, no tengo conocimiento de ninguna obligación general que los obligue a hacerlo.
En cuanto al reembolso de sus depósitos, normalmente se requiere un motivo específico.
Aun así, recomiendo contactar con el casino por correo electrónico y solicitar una copia de tu historial de transacciones. Con suerte, estarán dispuestos a proporcionártela, aunque no puedo garantizarlo.
Te deseo mucha suerte y espero que puedas obtener la información que necesitas.
I'm sorry that your complaint didn't end with the outcome you were hoping for. I know that's disappointing.
Regarding your question about your deposit and withdrawal history, I wouldn't say that the casino is necessarily obligated to provide it to you. You can certainly request it by email, and I hope they will send it to you, but if they refuse, I'm not aware of any general obligation that would require them to do so.
As for a refund of your deposits, there would usually need to be a specific reason.
I would still recommend contacting the casino by email and asking for a copy of your transaction history. Hopefully, they'll be willing to provide it, even though I can't guarantee that they will.
I wish you the best of luck, and I hope you're able to obtain the information you need.
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