terrible casino, i passed the verification and wanted to withdraw 850 Euro winnings. then they suddenly claimed that i breached the Terms and Conditions. (of course AFTER my withdrawal request) and voided all my winnings.
clearly i did nothing wrong, and i will fill in a MADRE complaint. Never use this bookie.
Hello.
I have no intention to oppose you; just so you know, casinos have no reason to check your activity unless the withdrawal request takes place. This is a pretty standard situation from the general perspective. Honestly, according to my knowledge, you would have had to be flagged by the system in order to be investigated immediately.
What rules were you supposed to breach, please? Is it about sports betting?
Hello. They wont even tell me which of these points in the terms and conditions i breached:
"12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company."
and this is the final decision. thats it. This is the WORST bookie you can ever play on.
I see, well, this article is usually used against fraudsters. Meaning the casino has ended up with you; whatever you did or did not, your presence is not welcome any more. The lack of any other explanation suggests the casino may see you as a scheming player.
I'm not saying you did something wrong; I'm saying what I believe they think.
Is this about sports betting, please? It's very common. What have you been betting on? Any strategies or advice from Instagram profile? Tips on low leagues?
Anything like this may be the reason. Though these days, thanks to cooperative betting, the range has grown pretty wide.
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