Lamentablemente, no podremos ayudarte con eso. Si el casino te dio esa información, probablemente no importe si el bono ha expirado. Sin embargo, lo que me entristece es que si están causando estos problemas y tienen algo escrito en los Términos y Condiciones y el chat dice otra cosa, deberían solucionarlo.
¿Te dijeron siquiera si te compensarían de alguna manera por esta pérdida? Claro que el casino no está obligado a hacerlo, pero si yo estuviera en esta situación, probablemente no volvería a jugar con bonos en este casino.
Unfortunately, we won't be able to help you with that. If the casino gave you that information, it probably doesn't matter now if the bonus has expired. What makes me sad, though, is that if they are causing such problems and have something written in the Terms and Conditions and the chat says something else, then they should sort it out.
Did they even tell you if they would compensate you for this loss in some way? Of course, the casino doesn't have to do that, but if I were in this situation, I probably wouldn't play with bonuses at this casino anymore.
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