Hello, dear players.
It appears that many people have had issues with this casino. I just wanted to say that anyone who has been experiencing problems for more than two weeks is welcome to complain. This feature is free, so I encourage everyone to take advantage of it.: https://casino.guru/complaints/create 👈
Hopefully, my colleagues can assist.
Heck yeah it's a lot! There has to be a way to force their hand, but I don't know what it would be.
Have they paid you yet?
No, I basically gave up. Have you had any luck?
I’ve been a loyal customer to slot bunny and their sister casinos; Ritz Slots and Slotzania and I’ve never had an issue until I finally won money on Slot Bunny that was from a $250 deposit and won $2000. After submitting a withdrawal request, I was having to follow up for three days getting told that it was being reviewed. On the third day after many chats and emails I was told it was being confirmed thru the game providers and then I received an email stating that I have multiple accounts which I DO NOT and THEY COULD NOT PROVIDE ME WITH THIS OTHER ACCOUNT since there is no other account. I am very disappointed and warn others about this. I have spent lots of money on these plat forms and the only time you win money and try to withdrawal they will find a reason to not give you your winnings. Username: austinramm
It is good that you submitted a complaint here if you have such an issue so our team can intervene and find out more from the casino if possible.
Please wait until your complaint is reviewed, and you will be informed about the next steps.
Is your account fully verified at this casino, though?
Now I just hope that the casino will communicate with our complaint team whenever it comes to that, because unfortunately, as I can see, they didn't reply to our messages.
Let's hope for the best, though.
If you have any kind of update for us, please inform the complaint team and our forum whenever possible.
Hey you guys. Im just checking in with you all to see if theres been any updates on Slotbunny? Ive placed complaints here and other places and have yet had Slotbunny respond to anything 😕 also, no response has been made from emails that I've sent to management or customer service. Ive also tried to reach out to Anjouan Gaming who they are licensed under and cant seem to get a response from them either. Im still not giving up and really hope they do the right thing. I hope for you all too. God bless everyone.
Based on what I saw in your complaint, we will contact the casino shortly, so they haven't responded to anything yet, at least not to us. I believe that when Jana contacts them, your problem will be resolved.
I'm keeping my fingers crossed.🤞
Jaro, that would be a miracle and Im crossing fingers as well. Im thankful for Casino Guru and everyone who contributes their time and efforts in helping those who need it. Just knowing that Casino Guru cares and wants to help means more than you'll ever know.
I hope it turns out well too. We appreciate your kind words. 🙂
Hello everyone. Seems like I'm in the right place. I started playing on slot bunny in early February of this year so Im relatively new to this casino but a veteran at online gambling. Only deposite twice and lost everything both times. I tried one more time with about a $400 bitcoin deposite and nearly tripled it. I quickly requested a withdrawal of $750 and kept the rest which was like $300ish to continue playing. Received email from support team requesting KYC completion. I quickly completed it and it now shows as verified on my profile. We'll that was Friday the 20th of March and over 3 days later I've have not been paid and and support has not replied to any of my 5 emails. EVERYTHING that people share as there experience with this casino is now happening to me in the same fashion. ITS THE PROVIDER OR THE VERIFICATION TEAM DELAYING AND I HAVE YET TO RECEIVE AN EMAIL REPLY. CHAT SAYS IT is ABOVE THEIR SCOPE WHICH JUST A WAY FOR THEM TO AVOID ANSWERING QUESTIONS. TO MAKE THE SITUATION EVEN MORE AGONIZING IS THE FACT THAT WHILE WAITING FOR THEIR RESPONSE I WENT ON A GOD RUN AND THOSE $300ISH I KEPT WERE PLAYED AND MY ACCOUNT BALANCE IS NOW $99,785... CAN ANYONE HELP OR TELL ME HOW TO APPROACH THIS? IF THEY CANT PAY ME A MEASLY $750 ON TIME HOW THE FUCK ARE THEY GONNA PAY ME NEARLY $100K?
UPDATE...
WOKE UP TO DISCOVER THAT NOW SLOT BUNNY HAS BLOCKED ACCESS TO MY ACCOUNT AND CLEARED MY BALANCE. IS THAT EVEN LEGAL? STILL NO REPLY FROM SUPPORT AT ALL WHAT CAN I DO? I HAD OVER $121,000 IN MY BALANCE. AND MY WITHDRAWAL WAS ONLY FOR $750. THE CHAT SAYS IM UNDER INVESTIGSTION FOR IRREGULAR PLAY. WHY CUZ I KEPT WINNING? SEEMS LIKE ALL A SCAM TO NOT BE ON THE HOOK FOR PAYOUT. THEY ALWAYS TELL ME THEY ARE REVIEWING MY WITHDRAWAL AND NOW MY CASE AND WITH THE PROVIDERS. THATS THE CHATS ANSWER TO EVERY QUESTION. ASKED WHY CANT THEY (SUPPORT TEAM) JUST SEND A QUICK EMAIL TO KEEP ME UPDATED? CHAT SAID THEY ARE SUPER BUSY AND HAVE 1000'S OF REVIEWS TO OVERLOOK. 🙄 COME ON YOU ARE A NEW CASINO AND NO ONE HAS EVER HEARD OF YOU. YOU CAN TELL THEY DONT HAVE MANY SUBSCRIBERS/USERS CUZ THERE LIVE DEALER GAME ROOMS ONLY HAVE LESS THAN 10 PEOPLE PLAYING IN THEM AT ONE TIME IF THAT. NO CROWDED OR FULL BLACKJACK TABLES LIKE AT MOST ESTABLISHED CASINOS. THATS WHY I WAS ABLE TO MAKE A KILLING ; I ALWAYS HAD THE WHOLE TABLE TO MYSELF AND COULD PLAY 3 HANDS AT TABLE MAX LIMIT EVENTUALLY MOVING UP TO THE 2K PER HAND HIGH LIMIT TABLE AND DIDN'T HAVE TO WORRY ABOUT HAVING THOSE IDIOTS THAT SPLIT EVERY 20 HAND OR THAT HIT ON 19 AND SCREW UP THE BUST CARD ORDER. GOING ON DAY 6 AND IT JUST GOT A WHOLE LOT WORSE... OPEN TO ANY SUGGESTIONS OR GUIDANCE...
THANKS...
Firstly, I would like to ask how you find out that the casino cleared out your account if your access is blocked, please.
Also, sometimes casinos block players' accounts whenever they are investigating the gameplay or verifying the account, so hopefully this is the reason here as well.
Have they explained what kind of irregular play they have in mind, please?
You played only with real money, no bonus whatsoever, right?
Let's try to find out more, and hopefully we'll be able to help.
Hello Romi, For taking the time to reply to me so quickly. I was using the plus one happened. Was playing Is sloth what's suddenly a error window popped up End to me to the log in page. Upon entering my credentials the red letters From the screenshots appeared. The chat icon was Still available so i jumped on the chat And started asking why. the chat operator Send I'll take a look for you and upon on returning told Told me that it was frozen due to irregular playing but did not specify to which extent or why it was labeled irregular and said it will now be under Investigation. Then told me my balance which was $127k at the time was erased. I have screen shots of that chat. Told me to check my emails for responses from support team to which i replied " if i leave the page i guarantee you I will not have access to the chat upon my return"! She assured me that I would still have access to the chat and not to worry about losing that. But of course, I went to check for an email that has yet to be sent as a right now which is 12:55pm pst 27th of march and upon returning to the site you guessed it.,. No more chat icon. That was monday afternoon march 23 and the last form of communication i have had with them sent 4 more emails and nothing from them...
Yes i only played with real money .. learned a long time ago to never take a bonus no matter how sexy or delicious they may look. It was only my second deposit as i just started playing here in early February. This one in particular was a $357 bitcoin deposit which should have been a slam dunk of a withdrawal for them.
As for the irregular gameplay. They didn't explain or specifically call out anything in particular. In fact I've had no contact with them since the last chat session i had where the chat operator told me of those accusations but had no details whatsoever. Then lost chat abilities. All I can think of that could possibly be but should not be considered irregular Is the fact that I Because of my new large bank roll was able to buy multiple bonus buys on bonanza billions extreme and other high volatility slots. But we all know those Bonus buys are not a guarantee and more than half of them end in Terrible losses And The other half are a mix of Small profits, break evens and great wins. I spent the whole weekend playing and navigated a Rollercoaster the had me go as high as 151k and the way down to 7k and back to 125k twice. But ultimately I believe they are just really annoyed and pissed off that I was able to $357 deposit into over $100k ... as with everyone else they will say that i have multiple accounts but i 100% assure you i dont im new to their casino.
Wow... this is most ive ever writen in any platform... please let me known what you think and if you need more. I have pictures and documents if needed. Thanks for everything...
Unfortunately, without investigating the whole situation, I am unable to tell what happened, and if the casino doesn't explain further what you violated in their opinion, we won't have a clue about all this at all.
So, I believe that you should file a complaint here, so our team can try to find out more.
Will you go for it?
Hello Romi
I replied to you instantly but it takes 24 hr for post to get approved. Anyways; they finally replied via an automated email (one of those that says do not reply to this) and not a personal one from one of their support team members. Absolute cowardly and shameful that they couldn't even directly contact me when so much money is on the line. Well no surprise they denied my withdrawal on the bases that i had irregular play but did not mention any specifics of what the hell was the irregularity nor did they present or produce any evidence to me to show where i committed the alleged act(s). The only thing they can pull out of their ass would be that i have multiple accounts which is absolutely not truth as if i did have multiple accounts i would not be trying so hard to resolve this because i know they would have the evidence to expose my accounts. Any evidence they have would be fabricated as i only have one account. Lets see if they claim that when confronted or asked to produce evidence. They also mention absolutely nothing about my $100k account balance that i had when they blocked me. As if it never existed. That's the current status of my ongoing situation with Slot Bunny. Can i have an email where i can forward you the email they sent me?
And yes i will 100% go for it and move forward with the complaint... cant wait to hear from you.
There is no need to send anything to me. Whenever you decide to file a complaint, you will be informed what to do and what to send. Do not worry.
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