I have spent hours verifying my account. It rejects pay out almost immediately. But even after being told I was good. It has left my pay out in pending for ever.
Hi!
Just in case the others would appreciate another description, I'd like to add the complaint's overview on this:
"The player from Alberta faces issues with the casino as they mistakenly created an account with an incorrect email address, causing problems with communication. After spending significant time on verification and facing multiple payout rejections, the player’s funds remain in pending status without explanation."
In order to proceed further with the complaint, kindly respond to the mediator and continue providing details 👈
I, for instance, think it would be great to mention a timeline. Just an idea. Good luck getting the resolution soon!
Keep us posted about the details here on the forum, of course.
I’ve been hearing a lot about Slot Mafia Casino, and I’m curious to try it for myself. I’m hoping for a successful gaming experience, but I could use some advice. Do you have any tips or reviews from your own experience?
Hello, you can try to check some user reviews and player complaints from there you can get an overview of what is happening to the players and what the casino could be like.
What do you need a casino to have?
STAY AWAY !! DONT TRUST THEM OR WASTE YOUR TIME AND MONEY they are not a good casino they will be shady and not straightforward trust me don't bother with this casino they are shady and untrustworthy STAY AWAY!
Hi, could you please at least briefly describe what happened to you in the casino if you have such an opinion? It would certainly be useful at least so I could look into it and we could help you.
Can you try?
Everything was resolved all at once, and I’m genuinely grateful for the efficiency. It’s such a relief when things are managed so well—thank you!
Be very careful here guys, even that the games here are fake... they refuse to close the account after many requests over the live support an email
Hmm, that's strange. Do you have any other casino contact where you could submit your request? Or have you contacted them several times with this matter and nothing has been resolved?
If you need help closing your account, you know you can contact us if you need it.
This site are dodgy with their bonuses & their support teams knowledge of terms & conditions. I’ve spent so much time schooling them & fighting them on what I’m entitled to. Beyond a joke at this point. They try to cheat you out of bonuses. But please read all terms & conditions & know what you are entitled to!
Hi, could you please explain a bit more about the casino bonus situation and how the casino cheated? I would be quite interested to know if it would be possible to help you or not.
Please give me a little better explanation.
I have read the complaint and Tomas's reply. He explained to you that casinos don't always have to give players bonuses and often times it happens that for administrative reasons players are not entitled. Of course, I think that the casino shouldn't even send a bonus to such players and inform them that they won't be allowed to take bonuses from the casino. This would probably avoid a lot of misunderstandings.
I just spoke to a Slotmafia representative today again & they finally listened to me & gave me the 50 free spins. 3 weeks to get the issue resolved but we finally got there.
That is great, even though it took that long.
How did your game go? Did you enjoy your time with the free spins?
Hola, juego en slotmafia.com. Perdí mucho dinero y ahora he ganado algo y quiero retirarlo. No puedo subir mis datos; me aparece un mensaje de error constantemente. Lo he intentado todo. Luego, la gestora VIP subió la información y llevamos 4 días hablándolo por SMS. Hoy quise retirarlo, pero me lo rechazaron por el IBAN. Le envié un PDF de mi extracto bancario. Ahora me dice que lo suba yo mismo. ¡Qué descaro! ¿Alguien sabe algo sobre esto? Lo he probado en mi portátil, en el móvil, con otro navegador, con otra conexión a internet, prácticamente en todo.
Es una suma de 5 dígitos, por favor ayuda
¿Puedo contactar con un abogado por correo electrónico?
Saludos
Hello,
it is rather fresh and small casino, so it may be they are not very good at handling technical errors. 🙁
When you say you are in touch via SMS, I guess mentioning the email would be just a waste of time.
Can you show the error, please? Perhaps we can work together to find a solution.
IBANs are not mid-5-digit sums. An IBAN (International Bank Account Number) is a string of alphanumeric characters, typically 15 to 34 characters long, depending on the country.
It includes:
Country code (e.g., DE for Germany)
Check digits
Bank identifier
Account number
--
Are you sure you are using the correct code? ChatGPT uses an example:
AT61 1904 3002 3457 3201
Let’s break it down:
AT – country code for Austria
61 – check digits
19043 – bank code (BLZ – Bankleitzahl)
00234573201 – account number (Kontonummer), padded if needed
Austrian IBANs always have 20 characters in this format.
Let me know, please.
Hola, gracias por tu respuesta. Al subir el documento, aparece un mensaje de error en la esquina superior derecha que indica que no se puede subir. Seguro que solo están retrasando el proceso para que pierda mi dinero; el casino debe tener una calificación de 0. Luego, al retirar el dinero, me pidieron el IBAN y me enviaron un extracto bancario por correo electrónico. Dijeron que todo estaba bien. Subieron otro documento. Ya no sé qué hacer, estoy al borde del colapso. Probablemente perdí entre 3000 y 4000 dólares y nunca lo pagué, y ahora esto. No se pueden subir los datos; mi familiar es informático y tampoco pudo hacerlo.
Indeed, the error you're encountering has nothing to do with the IBAN. Now I understand. Well, first of all, the casino should actively search for a solution. No third party, including Casino Guru, can help provide the documents. Despite your opinion, the rating won't change based on a few forum posts; however, you are welcome to challenge the casino's fairness through the complaint process.
Start right here 👈, please.
I was about to suggest a few tricks, but if an IT specialist has failed to pass that, I guess we are out of options.
I see no other way than sending the documents via email.
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Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
