Glad to hear you're doing well! I still have high hopes for the complaint process, but I understand it would be much easier if the casino simply stated something solid to you. And, of course, pay...
Estoy más que horrorizado por cómo este casino gestiona los pagos. Llevo más de un mes esperando mi pago. Solo ahora, tras quejarme a Casino Guru, me exigen verificación, a pesar de haber retirado mis ganancias varias veces. Ahora cargo mi extracto bancario requerido a diario, con todos mis datos y recibos de depósito, y aun así, no aparece correctamente en Slotexo. Para mí, esto es una clara señal de que intentan retrasar o impedir los pagos deliberadamente.
Hello, I was hoping it would be over by now!
In any case, I'd like to mention that it would be beneficial to avoid sending bank statements or any other official documents as a screenshot; sadly, it is the usual problem with the documents. Screenshots are very easily modified; hence, they are not usually accepted these days. Start with the PDF, and you should be okay.
When it comes to the screenshot you posted in the complaint, to me it does not seem you are required to upload anything else since there are no documents mentioned. In my opinion, it means the casino is verifying your account. If you have a separate request for providing a .pdf version in your email, try to send the document in an email reply. Or perhaps the casino representative will respond to your questions in the complaint thread too.
I really hope this will end soon, and I'll be here for you.
Hola Radka, tienes toda la razón. Mis extractos bancarios ya han sido aceptados y los pagos se han procesado. ¡Gracias de nuevo por tu apoyo! Saludos cordiales.
Thank you for letting me know! I hope this episode was your worst casino experience for a very long time! 🙂
If you need us, we will be here!
Buen día,
Gané 6500 € en su plataforma Slotexo. A pesar de haberme contactado repetidamente por chat en vivo y correo electrónico, aún no he recibido mi pago.
Me informaron en el chat que solo se pueden retirar 500 € al día, hasta tres veces cada retiro. Sin embargo, ni siquiera el primer retiro se ha procesado hasta la fecha, a pesar de haber seguido los pasos necesarios. En cambio, me han estado dando largas durante semanas con mensajes generales como "Por favor, tenga paciencia".
Hello, it sounds like you have a very good reason to complain. Are you familiar with that? We have a special team of dedicated resolvers; those people try to mediate issues with casinos and I think you could use their support on that.
More details are here 👈
It is always frustrating to hear "just be patient" over and over again. In my opinion, it would be much better to admit that the things are overall delayed and the time frame isn't certain. One would at least know it was just a delay, and there was nothing else behind it.
Though the outcome would be pretty much the same, I guess.
As I scroll reading on some reviews, it realy helps so that you can see that it's reaaly worth it.. Really have fun and also had some wins. 🙂
Great, did you manage to withdraw your winnings? Does the casino offer any interesting special bonuses that would make it worth going there? 🙂
I don’t really know what issues others might have here, but I personally liked this casino. The only thing I really lost was my time and that’s because I stayed playing longer than planned)) As for winnings, they were absolutely great, and I managed to cash them out without problems
It's great that you had a good experience. You mention withdrawals, what else is good for you here, or what do you appreciate? 🙂
The Bonus Crab feature is something truly unique and fun. I really enjoy using this little "crab" it adds a playful element to the experience and makes things feel less routine. It’s not just another standard bonus mechanic, but something that actually brings excitement and variety to the platform. Small features like this make the overall experience more engaging and enjoyable
I'm glad you like it. Is there anything else you would highlight about this casino, or anything you would improve?🙂
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
