Interface is user-friendly, everything’s clear. Registered quickly, identity was verified within an hour. Once the chat froze — had to message again.
Hi there,
sounds like a good start. What about the withdrawals? Have you been lucky enough to withdraw something? That's usually another topic the others would appreciate. 😉
The forum is completely at your disposal.
They ddidnt credit me the cashback I was eligible for
Well, did you go to support or live chat to ask what is the reason why you didn't get it when you were eligible? Did the casino do anything to explain this?
Its calculated based on net losses, deposits - withdrawals. I have proof from my deposit and transaction history that not only am I eligible for cashback, but its also a a big amount.
When I asked livechat, they didnt give me a reason why cashback from calculator was 0.0. All they said to me was "send an email to support and vip" and they copy pasted the calculation formula of the cashback. They have not responded to it for 7 hours now
So if you sent an email I would try to wait some more. Maybe it was just a mistake or maybe the casino will find out if you met all the conditions to get it.
But so far you have always obtained the cashback normally or is this the first time you should have obtained it?
I got one months ago, cause I returned to this casino after a long time. Last time they creditted me successfully becausei it was a small amount. Now that its much higher suddenly im not eligible. I have proofs with screenshots of the net losses of this week, transactions, etc
I contacted live chat right now, asking them why they are not answering to my emails. The answer is:
"I checked your request, which was sent earlier today. The answer is we dont handle the brand spinfest" I have the screenshots:
And now they respond : "I am sorry. I have no further information". The link above you can see is Spinfest, the one anyone can follow here from CasinoGuru
I see, be sure to keep archiving your chat conversations.
Also, try to send an email to the live chat and let them know your situation and let me know if they wrote you back or not.
I have emailed them since yesterday. Support and VIP. None of the responding, and of course no update regarding not creditting me my cashback. But look, it gets even funnier:
Then they told me they actually are the support of spinfest and there was a 'misunderstanding' from a previous chat
look at this
Hmm, maybe support just misunderstood or misinterpreted something, I don't know. Anyway, probably the biggest problem is the cashback.
I know that when it comes to bonuses, the casino doesn't have to give them to the player without giving a reason, but if they tell you that they'll email you, that would be confusing to me.
So try to hold out if you have emailed, sometimes it's not a couple of hours or a day that they get to you right away. Let's see if they write something off.
Day 3 of zero answer on my email. They are still unresponsive and of course the problem with the cashback is not resolved
I'm sorry to hear that, but the only option is to that they get back to you.
Unfortunately, as I said, casinos are under no obligation to offer players their bonuses and they don't have to give any reason for doing so.
However, I firmly believe that this will not be the case and they will explain to you what is going on.😕
They still has not responded to any of my emails. No one should ever play on this casino ever
Cashback was creditted today. Everything is fine.
Excellent, that's good news.
So did they reply to your email or just credited it?😀
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