En mi opinión, la verificación KYC de mis documentos lleva demasiado tiempo.
@Spinpirate Casino, ¿por qué mi verificación tarda tanto? Eso no puede ser verdad por 2 días
Hello.
Sadly, the @ spell does not work here. Even if it did, the casino would most likely didn't respond.
What seems to be the issue? Are you waiting for the documents to be approved? When did you submit the documents? I'd say a few days are not so bad. There are many things that can result in delays, so I recommend being patient for now.
Keep us posted.
Subí los documentos el lunes por la mañana, han pasado 2 días desde entonces y no pasó nada
Mi cuenta acaba de ser verificada
Dear valued players of Spinpirate,
I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.
I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.
Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.
Thank you for choosing to play with us, and we look forward to resolving any issues you may have.
Best regards
Spinpirate
¡Muchas gracias por la reacción!
Mi cuenta fue verificada ayer y hoy los primeros 500€ fueron procesados por ellos, si sigue así con los pagos restantes y efectivamente llegan a mi cuenta estaré más que satisfecho!
Sigue así querido casino
Dear Isco33,
You're very welcome! I'm glad to hear that your account was verified and that your first payment of 500€ was processed successfully. It's always a great feeling when things go smoothly and as expected.
I hope that the remaining payments are processed just as smoothly and reach your account without any issues. If you have any questions or concerns along the way, feel free to reach out to the appropriate support channels for assistance.
Best regards,
Spinpirate
Hola querido Spinpiratecasino, mi segundo pago ha estado pendiente por más de 24 horas, ¿cuándo volverá a pasar algo?
nombre de usuario Isco33
Dear Isco33,
I hope this message finds you well. I am writing to inform you that we have sent you a payment of 500 euro yesterday, which should already be reflected in your account. We apologise for any delay in the payment and thank you for your patience.
I would also like to let you know that we will be making another payment to you today. This payment will be sent out promptly and should reach you within the next few business days.
If you have any questions or concerns regarding the payment, please do not hesitate to contact us. We value our relationship with you and appreciate your business.
Thank you for your cooperation and understanding.
Best regards,
Spinpirate
Do you think it's a good casino?
¡Hasta ahora definitivamente puedo decir que sí! Nunca he recibido tantos comentarios de ningún otro casino como de Spinpirate o Scatterhall.
Hola querido Spinpirate,
Por lo tanto, no puedo marcar el recibo de dinero en mi cuenta como positivo y el segundo pago tampoco se ha enviado todavía, ¡pero estoy de muy buen humor gracias a sus comentarios diarios!
sigue así 👍
Hi Isco33,
Thank you for positive feedback and for your patience. As we mentioned before, the second payment will be set today and processed soon. We appreciate you as a player and value your patience throughout this process. I apologise for any confusion or inconvenience caused by the delay in processing the payment. Please rest assured that we are working diligently to get it to you as soon as possible. Thank you again for your understanding, and we look forward to continuing to provide you with a positive gaming experience.
Sincerely,
Spinpirate
Hola, como prometí, mi segundo pago acaba de ser procesado y enviado, todavía no hay nada en la cuenta, ni siquiera el primero, pero gracias de todos modos, ya se solicitó el tercero, espero que el procesamiento continúe. tan rápido, entonces veo tu casino realmente muy alto favorito
¿Cuándo puedo esperar el tercer pago de 500 €? Págalos mañana. ?
Hey SpinPirate Casino,
My account username is slickfox.
I have made a deposit via Instant Bank Transfer.
The money has already been debited from my bank account and should already have arrived at your end.
In the past, this payment method has always been instantaneous, I even deposited with it a few minutes ago in another casino, and received my deposit within seconds, and I could play straight away.
It's now been over an hour and my balance has not updated.
Could you please check if you have received my payment?
It should 100% be there, since I used the Instant Banking payment method, and my banking app confirms as well that the payment was sent in real time.
Thank you for your help.
Dear slickfox7,
Thank you for your recent post in our casino. However, we kindly ask you to add a relevant post to the casino in question and avoid posting the same content in both. We appreciate your cooperation in keeping our platform organised and engaging for all users.
We wish you the best of luck in our casino and hope you continue to enjoy your experience with us.
Best regards,
Spinpirate
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