Hi dear friends,
Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.
I hope Daniel will help me. Not a lot of money for sportsbet.İo
Hello Snne,
you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.
Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.
Hola amigos, deposité una cantidad de sportsbet.io y obtuve giros gratis en el casino, jugué y gané el premio mayor por valor de $ 4000, la casa congeló mis ganancias, no me permitió retirar, pedí verificación de documentos e hice todo, y aún así envié por correo electrónico lo solicitado, gané honestamente y ellos lo saben, luego me enviaron un correo electrónico diciendo que estaba lavando dinero, e inaceptable, una cantidad ganada jugó honestamente y la casa busca una excusa para no pagar y diciendo que soy una buena persona y tengo lavado de dinero ya que deposité solo $ 50 reales en la casa.
Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.
Tomas will look into the matter, just give it some time 🙏
我看到这个赌场欢迎中国玩家，但中国的网络无法进入网站，我可以使用VPN登录吗？
Google Translate says:"I saw that this casino welcomes Chinese players, but the Chinese network cannot access the site, can I use a VPN to log in?"
I'm sorry, but according to the review VPN is not allowed:
https://casino.guru/sportsbet-io-casino-review
Though it should accept Chinese players 🤔.
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