hace 2 años
Si quieres hablar de cualquier tema relacionado con Stakes Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 2 años
(USUARIO ALEMÁN)
Hola chicos, les aconsejo a todos que no depositen ni un centavo en este casino de estafa de mierda. Ya he depositado 500-600 euros en los últimos 3-4 meses y nunca gané ... ayer recibí un SMS con 75 giros gratis con los que gané 9 I gané euros de los que luego hice 300 CON requisitos de apuesta que ya he alcanzado. En primer lugar, fallaron varias veces en KYC y todo se retrasó. Ahora creen que sus términos y condiciones dicen que literalmente puedes pagar un máximo de 50 euros con "dinero de bonificación". ¡pero tenía giros gratis! ¿Todavía quieren contar eso como dinero de bonificación? ¡ridículo! ¡Aconsejo a todos que depositen un centavo allí!
los términos y condiciones exactos que me envió fueron,
Aquí está el mensaje que recibí, solo mantén tus manos fuera de ellos. va a "Pokerstars" o "Stake" NO apuestas, ¡mucho más serio!
Traducción automática:
hace 2 años
Hello,
I can't explain your losses, but I would like to mention that every time you take the bonus, you agree with the associated terms and conditions - that's normal. Never take a bonus when the terms seem bad in general.
Almost every no-deposit bonus has limited cash-out and a maximum bet. Hence not every no deposit bonus is actually a good one.
Editado por el autor hace 2 años
hace 2 años
Recibí el siguiente mensaje de un empleado de soporte hoy
Esperaré y veré... Espero que sea cierto. ¿Puedo tomar en serio las palabras del personal de apoyo?
Traducción automática:
hace 2 años
hace 2 años
So now the verification is done. As this is always the hardest part, I would not suspect any problems now. The wire transfer can be quicker, but it is still reasonable, I'd say.
Let me know when you receive your winnings. 😉
hace 2 años
Otra pequeña actualización
Definitivamente hay estafadores en el trabajo, revisé las CONDICIONES DE BONO yo mismo y descubrí que mi caso es muy claro y que tendrían que pagarme el bono. PORQUE LOS TÉRMINOS DE BONO DICEN LO SIGUIENTE:
Bonos de tiradas gratis:
Todas las ganancias de los giros gratis son dinero de bonificación y, a menos que se indique lo contrario en la oferta promocional, solo se convertirán en dinero real después de que se hayan cumplido los requisitos de apuesta de la bonificación.
Para los jugadores que NUNCA hayan realizado un depósito en STAKES, el monto máximo de retiro de las ganancias de Free Spins es de €50 (1,000kr, $100, £80, C$150) o el equivalente en su moneda.
En STAKES, los jugadores pueden retirar su saldo de dinero real y las ganancias asociadas en cualquier momento. Si un jugador decide retirar el saldo de dinero real, incluidas las ganancias, antes de que se cumpla el requisito de apuesta de bonificación, solo se deducirá el saldo de bonificación del monto del retiro.
simplemente aplicaron diferentes CONDICIONES DE BONO para Freecash a mi caso.
aquí está el enlace a las condiciones de bonificación...
https://www.stakes.com/bonus-terms
Traducción automática:
hace 2 años
I guess that this is not about the general bonus and condition but about the specific one applied to the free spins you took. That's normal that every no-deposit bonus provides only a limited max withdrawable amount.
Sadly, I do not understand the part of the email that is in German, so I have no clue what the cashier wrote to you aside from point 2.
Anyway, ask the casino about that and paste the reply here.
hace 1 año
Dear morruk90,
We appreciate your message and the time you took to review our bonus conditions. We understand that you have concerns regarding the application of different bonus conditions in your case.
After a thorough review of your account and the provided bonus terms, we would like to clarify our stance. As stated in our general bonus conditions, all free spin bonuses, including Free cash, are subject to specific terms and conditions. We would like to highlight the key points mentioned in the bonus terms you provided:
All winnings from free spins are considered bonus money and will be converted into real money only after meeting the bonus wagering requirements.
For players who have NEVER made a deposit on STAKES, the maximum withdrawal amount from Free Spins winnings is €50 (1,000kr, $100, £80, C$150) or currency equivalent.
Withdrawals of the real money balance and associated winnings are allowed at any time. If a player chooses to withdraw the real money balance, including winnings, before meeting the bonus wagering requirements, only the bonus balance will be deducted.
It's important to note that these conditions are in place to ensure fair play and to set reasonable limits on free bonuses. The maximum withdrawal amount is a standard practice in the industry for players who have not made and made a deposit. Please note that the majority of the VIP players have special conditions hence why being a VIP player will offer you better benefits.
We would like to reassure you that we are committed to transparency and fairness in our operations. If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your feedback and aim to provide a positive gaming experience for all our players.
Thank you for your understanding.
Regards,
STAKES Team
hace 1 año
Welcome to the forum, dear casino representative!
I would like to point out two things, if you don't mind:
I admire the energy you put into answering a one-year-old post. I'm pretty convinced such an issue has passed.
Secondly, when you address the player, kindly note the "reply" button. This is specifically designed for direct responses; once you use it, the players will be notified about your post. 👍
If you ever need help around the forum, don't hesitate and let the Community Team know: community@casino.guru
hace 1 año
Hi Radka,
We would like to inform you that we are currently in the process of reviewing older cases and are committed to addressing each one with the utmost seriousness and care.
About the second one, thank you for this. We will take note of it. If we have any questions about the forum, we will reach out to the email you provided. Thank you so much for the help!
Best Regards,
STAKES Team
hace 1 año
You are welcome and may you be successful. I hope you will have as many solved cases and happy players as possible. 🙂
hace 4 meses
To a representative of the casino
I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.
I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.
What in the world is going on?
Editado por el autor hace 4 meses
hace 4 meses
Hello, although I see you wrote this for the representative, maybe it would be good to use the "reply" button to notify him and maybe he would get to you, although the last reply is quite a long time ago.
As for your situation, don't create another account until they somehow get to you or reply to you so that further problems are not unnecessary.
When the investigation is complete you can let me know if you have been successful in resolving it.
hace 4 meses
To a representative of the casino
I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.
I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.
What in the world is going on?
hace 3 meses
Hi andandjonnyx,
We are sorry to hear that you are experiencing difficulties accessing your account.
To resolve this issue as quickly as possible, please email us at vip@stakes.com if you are a VIP player. If you are not a VIP player, kindly reach out to our support team via our website.
We are here to help and will investigate your matter promptly.
Best regards,
Stakes.com Support Team
hace 3 meses
I contacted the VIP manager a long time ago and have been ignored all along, so this is how I'm asking the representative directly.
I will create a new account, is that OK with you?
hace 3 meses
Hello again andandjonnyx,
We hope you are well !
Thank you for your response, and we sincerely apologize for the lack of communication you've experienced.
We want to ensure your concerns are addressed promptly. Please let us know if you've managed to resolve the issue since your last message. If not, we would appreciate it if you could reach out again via the VIP email, and we will prioritize your case.
Regarding your request to create a new account, we recommend discussing this directly with our support team (or VIP for VIP players) as advised already to ensure that all your details are handled correctly and within our guidelines.
Please let us know how we can assist you further, and we value your feedback to improve our service.
In case you managed to access the Casino, please let us know.
Best regards,
Stakes.com Support Team
Editado por el autor hace 3 meses
andandjonnyx
hace 3 meses
Could you start using the reply button, please? 🙏
It has its meaning here. Thank you.
hace 3 meses
That VIP email has been ignoring me for a long time, which is why I'm posting on the forum like this, outraged. Are you kidding me?
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