Hola, bloquearon la cuenta sin darme ningún motivo. Cero información. Aceptan el depósito y no lo devuelven. En mi opinión, una estafa total. Por favor, avisen a otros jugadores.
Hi, well, the casino probably has the right to tell the player that it doesn't accept his bet, but as for the deposit, I don't understand why it should be confiscated. Didn't they tell you anything about the deposit? If not I would probably file a complaint on this link and see what can be done.
Will you try it?
Hoy me devolvieron los fondos. No tengo idea de por qué bloquearon la cuenta. No me dieron ninguna razón. El tema está cerrado.
Okay, that worked out well then. Maybe there was just a misunderstanding, but when it was resolved, that's the most important thing.
If there's anything else, feel free to write.
Hola.
¿ qué sucede si el método con el que deposité ( tranferencia bancaria) no está disponible para retiros?
quiero retirar y solo me ofrecen mastercard, jetonbank y billeteras electrónicas ( no dispongo de ninguna de ellas
¿ qué puedo hacer? Gracias
Could you please tell us at which casino you experience this?
You should, first of all, contact the casino and ask directly what you should do if you don't have any of the payment methods available.
Also, it is best to check all those things before you even deposit and play just to make sure everything is okay, you know. 🤷♀️
Aren't you into crypto at all, for example?
Hola.
El casino es win win. Ofrecen depósito con Visa ( el cual me interesaría) pero al introducir los datos, da error por no ser mastercard.
El otro metodo de deposito que tengo es transferencia ( el que utilicé).
No sé como haré para retirar…
No quiero meterme en el mundo de las criptomonedas, gracias.
In this case, I better move your posts here to the official thread of this casino, where you have a better chance to collect more information, and maybe even some casino representative will reply to you.
Please know that if you have nowhere to go and don't know what to do, our complaint team can try to help you out of this situation.
Submit your complaint here and explain well what is happening. We will then try to solve everything together.
⚠️
User Warning: Always Check for a Valid Gambling License
Before registering or depositing on this platform, I strongly advise everyone to check whether the site holds a valid gambling license in your country.
In my case, I played on ww-bet.com from Lithuania, and experienced the following issues:
No age or identity verification was required during registration (no KYC checks at all),
I deposited funds, but my account was later restricted and blocked,
Promised cashback based on losses was never paid,
Customer support communication stopped abruptly after I filed a complaint.
If a platform does not hold a valid license in your jurisdiction, you may face serious problems with:
withdrawals,
account access,
or even full loss of funds.
✅ Recommendation: Use only verified, licensed platforms with transparent terms, responsible gambling tools, and proper regulatory oversight.
So, do I understand correctly that you clearly stated that you are from Lithuania, deposited, played, and when you wanted to withdraw your winnings, they blocked your account and you didn't get any money? Right?
If it is so, perhaps our complaint team could help you out.
Please follow this link where you can file a complaint and explain the whole situation. We will gladly look into it.
Querida María,
Gracias por su respuesta, pero lamentablemente su posición sólo confirma graves violaciones.
Admiten oficialmente que permiten a los jugadores jugar y realizar depósitos sin verificación, y solo exigen documentos en caso de ganar. Esto contradice los estándares internacionales de KYC/AML, así como los principios del juego responsable.
Además, mi cuenta fue bloqueada sin explicación, los bonos y el reembolso por las cantidades perdidas no fueron pagados, a pesar de las promesas en el sitio.
Recomiendo encarecidamente a cualquiera que se involucre en esta plataforma. Viola sus propias reglas y engaña a los usuarios.
Las quejas posteriores se dirigirán a los reguladores y al banco emisor.
Atentamente,
Usuario que ha sufrido un fraude
Was this meant for the casino, perhaps? 🤔
Sí, era para el casino.
And did you send it to them?
Do you have some answer?
La respuesta está arriba, pero no hay ninguna función para responder al casino.
Well, that was your message to the casino. Where would you like to reply to the casino, wasn't it enough to send them an email? It doesn't look like they are active and have an account here on the forum.
Entonces María de winwin fue la que tuiteó
Okay, so let's try to focus on the core of the problem and if you are trying and you can't or can't solve it yourself, then you can turn to us.
Would you be interested?
Romi has sent you a link before where you can file a complaint and our team as I said would try to assist you.
What do you say?
If you are interested click on this link and describe your situation to our team.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
