hace 1 año
Hola lo hice directamente desde mi cuenta y hasta ahora nada....ni en el saldo del casino ni en la cuenta bancaria mando correos y me responden automáticamente 😔
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Tema general sobre Wizebets Casino (página 4)
hace 1 año
Hola lo hice directamente desde mi cuenta bancaria y hasta el momento no aparece nada ni en el saldo ni en la cuenta bancaria ☹️
Traducción automática:
hace 1 año
A mí me ha pasado lo mismo y me han dicho que puede tardar hasta 48 horas (días laborables). Si no has recibido tu depósito pasado este periodo, envía un email con los datos de pago y el comprobante de pago y ponte en contacto con el chat de soporte. Personalmente recomiendo utilizar Skrill para depositar y retirar en los casinos. ¡Siempre me parece más rápido y sin casi ningún problema! ¡Espero que consigas solucionar este problema de depósito!
Traducción automática:
hace 1 año
Buenos días, nunca me ha pasado y hasta el momento no hay nada en el casino ni en el saldo de la cuenta. Ya les envié el recibo y simplemente lo ignoran y dicen que mi banco no lo ha pagado y eso es mentira..😔
Traducción automática:
hace 1 año
Buenos días, nunca me ha pasado y hasta el momento no hay nada en el casino ni en el saldo de la cuenta. Ya les envié el recibo y simplemente lo ignoran y dicen que mi banco no lo ha pagado y eso es mentira..😔
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hace 1 año
¿Y si intentaras contactar con la empresa que tramita la transferencia? Imagino que hay un intermediario.
Traducción automática:
hace 1 año
Hola lo hice directamente desde mi cuenta y hasta ahora nada....ni en el saldo del casino ni en la cuenta bancaria mando correos y me responden automáticamente 😔
Traducción automática:
hace 1 año
Well, if they don't get paid, maybe they have nothing to say to you yet. So when you look at your bank statement, the deposit is already taken from your account and therefore the payment has been transferred without any problems, yes? I guess you will have to wait it out and if nothing happens I would contact the casino and show them the proof from the bank statement that the deposit has been transferred.
hace 1 año
Hola ya lo envié y dicen que es problema de mi banco eso es mentira tengo el comprobante de pago que ya les envié son todos mentirosos hasta el momento nada en el saldo del casino ni en la cuenta bancaria 😔
Traducción automática:
hace 1 año
Hola ya fui al banco ya envie el comprobante de pago y siguen diciendo que fue mi banco el que no realizo el pago eso es mentira tengo el comprobante y ya se lo envie solo me ignoran no les importa son unos ladrones ya envie mas de 20 correos y nada mas que respuestas automaticas diciendo que es culpa de mi banco y tengo el comprobante...en fin ya no se que hacer ojala resolvieran la situacion pero veo que no van a hacer nada y asi van a estafar a sus clientes 😔
Traducción automática:
hace 1 año
Unfortunately, this is a complicated process and you often need to contact the payment provider. But if you have done so and everything is fine on your side, then you will probably just have to wait. It might be good to know if the casino also has a third party provider through which it processes the money and therefore if they can start the investigation. But that's just a thought and based on how the casino communicates with you, it might not be that easy.
hace 5 meses
Deposit made. Funds approved and sent.
Has not shown up in the casino. It was crpyto so very easy to see on their end.
They havent added it. Closed chat and said wait for an email.
I see other complaint like this on here too.
lower rating pls.
hace 5 meses
As you already know, it does not work like this. Please submit the complaint instead. 🙏 Then the other Team will decide the final effect. Perhaps this guide about how we rate casinos will help in the future:
https://casino.guru/our-casino-reviews
Posting such posts on the forum has no such effect. It's just me and my two colleagues here.
Thank you.
hace 5 meses
As you already know, it does not work like this. Please submit the complaint instead. 🙏 Then the other Team will decide the final effect. Perhaps this guide about how we rate casinos will help in the future:
https://casino.guru/our-casino-reviews
Posting such posts on the forum has no such effect. It's just me and my two colleagues here.
Thank you.
hace 5 meses
I post on the thread/forum so other players can read and see this.
I do not need to file a complaint yet. I give it 24 hours or so. If not solved then I will. I dont want to flood complaints and not give the casino time. You guys have enough complaints on your hands.
I am patient.
hace 5 meses
Ok, In that case I really do not get the
"I see other complaint like this on here too.
lower rating pls." definitely not for players, I guess. 🙂
In any case, I hope they manage to resolve it.
hace 5 meses
Ok, In that case I really do not get the
"I see other complaint like this on here too.
lower rating pls." definitely not for players, I guess. 🙂
In any case, I hope they manage to resolve it.
hace 5 meses
yes when they are issues especially with payment and odd behavior I suggested lowering the rating. Your guys rating casino too high have caused a lot of issues.
Me alone, i signed up with ybets because you had a 9.1 rating which mean impeccable and one of the best casinos around. I am now waiting 45 days for payment as are dozens of others
I was fairly newish to casinoguru and all the ins and outs. i just browed before and posted a complaint so I trusted the high rating
When you lower or give a proper rating, it makes a player do more research into why. So yes it is for the player. Who else is the rating for?
i see others complainiing of the exact issue im having. So if it is a history there should be some type of warning or something is all. i would have avoided this casino but now i have to fight with them and spend time and energy on getting my deposit that disappeared.
hace 5 meses
Hi again,
At this point, we’re talking about Wizebets Casino, and I still don’t know what exactly happened in your case. You haven’t filed a complaint, so asking for changes to the Safety Index or expecting some direct action doesn’t really make sense.
We’ve been over this problem already. You were informed that the complaint process is essential if something went wrong. Without a verified case, we can’t adjust ratings just because someone says they should be lower.
Also, this thread is about one casino only. If you want to discuss issues with other casinos you mentioned, please use the appropriate forum thread or file a complaint there as well, as long as it’s within the 6-month timeframe. 🙏
I get that you’re frustrated, but continuing this back-and-forth without any concrete steps won't help. If you do want to move things forward, you already know what to do.
hace 5 meses
Hi I did file a complaint. You guys told me to wait 30 days which is very weird.
Crypto deposits cannot be screwed up.
I provided them with the deposit proof, transaction number and proof it was deposited in their casino.
Its been 4 days and they ignore me so it seems this casino is just outright stealing deposits.
hace 5 meses
The only complaint for this casino submitted from your account here is this one, and it was submitted a few days ago. Veronika is working on it, as I can see, and there is no mention of waiting 30 days, as you wrote, actually. 🤷♀️
This is what she wrote:
"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited."
So, the complaint will stay open for this time period, and we will wait for any updates from you.
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