hace 10 meses
Thank you, I'll do that.
I got an automatic reply on March 14th confirming my request, and an email from my account manager later the same day. After that, nothing.
Tema general sobre ZeusWin Casino (página 2)
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hace 10 meses
Sure, so I would definitely register a complaint as well. Our team will take a look at the whole situation and hopefully they can resolve everything positively.
Are you still trying to contact them somehow or is it no use if they don't write you back? 🤔
hace 10 meses
Thank you, I've registered a complaint and it is being handled.
I've tried responding on the email thread (as they requested) and I've also tried sending new emails to support, but it's no use. When I first wrote an email on March 14th I got an automatic reply right away, confirming that they had received my request. When I tried sending a new email to [email protected] there wasn't even an auto reply, and I'm thinking that's not a positive sign.
hace 10 meses
Probably not, so let's let our team try to sort it out and see what comes of it.
I would really like it to turn out positively but I don't want to promise anything in advance.
Good luck.☘️
hace 3 meses
Hi, I just joined this casino about a month ago and I've been enjoying many bonuses and free spins. They offer very good bonuses and the customer support team is very helpful and kind in case of issues. Only good experience so far.
hace 3 meses
That is really nice to hear.
Tell us more about the whole experience there, if you wish.
What games do you like to play? Have you had any nice wins? How was the withdrawal process? In what matter did the support help?
You know, just whatever comes to your mind; we surely appreciate it.
Editado
hace 4 horas
The casino isn't paying out my winnings even though I passed the full NYC verification process. They've stopped responding to emails and chat messages. My winnings have been waiting over a month for approval, even though the terms and conditions state 10 business days for withdrawals. Payment requests remain unanswered!
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