PROBLEMAS CON RETIRO 20BET 1.052.100

Dear, good afternoon. I tell you that I have problems withdrawing my funds through the 20BET casino, the requested payment is 1,052,100.- which has been rejected on several occasions because they need to verify the deposit of $100,000 pesos executed towards 20bET which make from my credit card through direct payment Mercado Pago, the payment was successful.- now they ask me for proof of payment, I had to go to the bank, request my cardola, just like Mercado Pago sent me the transaction details, etc, attach all the documents but they still don't give a solution, apparently they don't want to cancel.- I attach my files, etc, please help.

Hola,

Lamento que tengas un problema. Es bueno que hayas enviado la queja, espero que podamos ayudarte.

¿Ha recibido alguna confirmación de que la verificación de su cuenta se completó con éxito, por favor? Tengo la sensación de que su retiro puede ser rechazado porque su cuenta aún no está completamente verificada.

Nota: Le pido amablemente que publique información bancaria o personal confidencial solo a través de su hilo de quejas , donde se pueden revisar mientras están ocultas al público.

Good evening Redka,

They still haven't confirmed verification of my account, it's been more than a week, I uploaded my identity card, bank cards, proof of address, bank statements, proof of transfers (all executed with my bank cards in my own name).

Even so, they do not verify my account and they have everything in their possession, they only process me and reject my payments.-

If you need the documentation, let me know.-

Thanks.

Hola,

que bueno que le diste toda la información a Kristina.

Ahora te pido que seas paciente mientras ella pasa por todo. Por favor revise su queja de vez en cuando, en caso de que necesitemos más explicaciones.

Espero que podamos arreglar las cosas.

You are scammers, the worst bookmaker of all. They do not pay withdrawals, if someone withdraws money from 20bet please write to me

Hola,

¿El casino le informó por qué no recibirá sus ganancias, por favor?

¿Lo que ha sucedido?

Bro, I didn't pay myself either, I put money with astropay and the e-wallets that have none of them work 3 days ago p 4 I'm looking for a way to get depocited

I want to tell my experience, I deposited with astropay and at the time of withdrawing my prizes they told me that the documents I sent were not visible, that they did not show well and others, they told me to work with the payment methods srill, neteller, ezeewallet and others but none of those wallets is in the currency that I played, after trying several days I asked them if they could deposit me by the same means that I uploaded on the web and they told me that it could not I told them if they could transfer me to my bank account and they said no, try to withdraw with cryptocurrencies and neither, they told me that if I had deposited with crypto there would be no problem. The fact is that they ask you to deposit and instead of giving you the withdrawal with the same way you deposited, they change everything and with obsolete virtual wallets in my country............ PLEASE I NEED HELP I JUST WANT THAT THEY DEPOSIT IT TO ME IN ASTROPAY, they asked me for photos of the deposit, photos of my document, photos of my astropay account and everything

Hola,

En primer lugar, ¿puedo saber si nuestra cuenta ha sido completamente verificada, por favor? Según tengo entendido, por alguna razón, el casino no está dispuesto a enviar las ganancias de la forma en que las depositó: mediante Astropay. Lo siento, no pude entender por qué, solo supuse que el método de pago no fue verificado. Sugieren enviar dinero a través de criptomonedas, bueno, no veo nada malo en eso.

Lo siento, pero intentaría razonar con el casino, lo importante es obtener tus ganancias.

If my account is fully verified, I asked to withdraw by cryptocurrencies in btc and they told me no because it was not the way I deposited, I tried the virtual wallets available but it does not let me deposit money into them I already explained and I do not have a solution

Hola,

Entonces, ¿qué opción de pago usó para el depósito, por favor?

¿Se puede utilizar para la retirada también?

Entonces, ¿cuál fue la historia sobre Astropay? Pensé que esta es su opción de retiro preferida:

"POR FAVOR NECESITO AYUDA SOLO QUIERO QUE ME LO DEPOSITEN EN ASTROPAY"

Además, ¿qué opción de pago sugiere el casino para realizar el retiro?

Estoy honestamente confundido ahora. 🤯

The deposit option among other wallets had astropay which I thought if you can deposit with astropay you could also withdraw, but it turns out that when I withdraw my earnings I did not have the astropay option I had other wallets that in my country (Argentina) did not they work, those wallets that the casino provides you do not accept Argentine pesos only astropay accepts... The conclusion the casino lets you deposit with astropay does not let you withdraw

The conclusion can be deposited with astropay but not withdrawn in the same way, the virtual wallets that it gives me are not compatible with Argentine pesos and for cryptocurrencies it does not allow me either because I do not deposit in the same way

La regla general del casino es que debe retirar de la misma manera que depositó, por lo que deberían permitirle retirar a través de Astropay en su caso. Me pregunto, ¿es realmente imposible para usted retirar, por ejemplo, a través de Bitcoin, venderlo, cambiarlo por USD y enviar USD a su cuenta de pesos en Argentina? En mi país, el banco convertiría los USD a mi moneda local.

In theory it should let me withdraw with astropay but the casino won't let me, and it won't let me withdraw with bitcoin either because they told me that if I don't deposit in bitcoin they won't deposit me in bitcoin, do you understand?

Hola,

Todavía extraño la respuesta importante. ¿Qué opción de retiro le sugiere el casino, por favor?

Si no puede usar este método porque no admite pesos, le informaría al casino para encontrar una forma diferente. Supongo que la criptomoneda es la forma más fácil.

Those are the payment methods that the casino gives me and they are all in dollars or euros, not Argentine pesos, in cryptocurrencies they don't want to pay me either because they say that I don't deposit cryptocurrencies

¿Ya has probado al menos uno de esos métodos, me pregunto? La moneda se puede cambiar después de todo.

Entonces, ¿en qué moneda está su saldo en la cuenta del casino?

De todos modos, revisé la lista de países no operados/restringidos por Neteller - Argentina no está entre ellos:

¿Es posible que deposite una cantidad mínima usando criptomonedas para poder retirar de esta manera?

¿El casino sugirió tal posibilidad, por favor?

My account was already verified so I deposited to play, when I wanted to withdraw they did not allow me because I had to play the money in its entirety, continue, when I made the withdrawal again they asked me for the same documents that I had already sent, I sent them and they appeared approved, I made the withdrawal again, they rejected it, they asked for documents again a total of 8 times documents that I sent even by email, until finally they told me that I could make the withdrawal, I did it and 24 hours later the money was with them again, they argued that I entered the data incorrectly as I took a screenshot and proved that it was not true, then they told me that I could request the withdrawal again .... that is how it is so as not to deliver the funds, I am going to file my complaint with whoever gave them the license to join other scammed people

Ay Dios. Esto es una verdadera evasión, diría yo.

Entonces ¿cómo está la situación ahora?

Si desea que nuestro equipo de quejas intervenga, puede presentar su queja aquí . Haremos todo lo posible por resolverla.