I signed up at 4rabet after looking and trusting the number 1 rating you gave them. After signing up and making a deposit I managed to end up at INR20,000. Now my withdrawal i n pending for more than 24 hours. I asked them if they have an ADR and they refuse to tell. They are asking me to wait for 72 hours. What should I do?
Hello,
you should wait, I believe. The most important part of the first withdrawal is passing the KYC (know your customer) verification. Only after that, you are eligible to withdraw.
Have you already passed the verification, please?
I made a bank deposit and they said no verification required. I have chat screenshot.
Honestly, I find it unusual. Please share the screenshots.
Anyway, I believe that those 3 days have passed, so I suggest you ask the casino again.
Here it is.
Fine by me now - thank you.
Have you received the winnings? If not, did you ask the casino about the delay?
They keep on saying same thing.
So I understand you didn't receive the winnings, but did they already confirm the withdrawal or is it still pending?
Its been on pending status since the day I requested for withdrawal on thursday (14th July).
I think that the status does not correspond with what the support says. I would guess it should be accepted or processing, or something similar.
Also, it seems that there is no transaction id so far. You can ask your bank about any incoming pending transactions.
Let's just give it a few more days and we shall see. Alternatively, you can submit a complaint, just keep in mind that we allow casinos 14 full days to fulfill withdrawal.
I will check on you on Friday.
Okay. Lets wait until friday.
My withdrawal which was pending has been declined. I have been asked to verify myself again. I have been told if I dont verify my self in 5 days I will not be able to withdraw my money 'ever'. Money will be confiscated.
Also previously I was allowed to withdraw INR50000 maximum which is around €800. Now my limit is INR1000 which is equal to €13 and as long as my one transaction is not processed I cannot request another.
I seriously dont understand how on earth has Casino.guru has given this casino No.1 rating. Its very irresponsible on your side as well.
Hello,
I'm sure there must be some reason, why the casino asks for further verification. I can understand that if you are not fully verified, you also can't receive any winnings. You should cooperate, it's in your best interest.
However, if you think that something is wrong now, submit the complaint and we will look into this:
https://casino.guru/complaints/create
Look what they are doing. I uploaded my documents, I received mail they have received but agent accepting it then denying I havent contacted them.
I'm sorry but I could not decipher both screenshots.
I can see that you submitted the complaint, I think it's worth it. Let's find out if our Complaint Team can make something out of it.
What did the chat agent lie about, please?
I received a confirmation email that my documents have been received and they are saying I have not sent anything to them.
Is it possible that some documents are simply missing?
I think that you should focus on providing every document even several times. From my point of view it's far better than simply waiting because you think that the support is lying, don't you think? This support agent is most probably a different person than the one who takes care of your verification.
I'd ask them what is missing.
They are not responding to anything. They give me same response of asking me to wait.
I'm sorry, in this case, I think I've already come up with every idea I got.
Sadly, we have to wait if the Complaint Team will be able to get in touch. This casino possesses a very good reputation, hence I'm assuming they will cooperate.
Have you contacted them? When? A good reputationed casino responds in how much time after being contacted in general?
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