Question about Gambling websites with Curaçao license using incorrect Merchant Category code (página 919)

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kirekinhace 2 años

A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!

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Salamasalama

Diamante

Reino Unido

xbigguyxxx

hace 3 meses

OriginalTraducción

You go to the bank and they raise the chargebacks bud

hace 3 meses

OriginalTraducción

But with what reason

gamblingproblem92

Bronce

Finlandia

hace 3 meses

OriginalTraducción

Hello everyone,

I’d like to share my situation and ask for advice on how to proceed.

I have been playing on Palmslots casino, where my deposits were processed under the names NEWERA and Shark77 Limited. After reviewing my account and payment history, I’ve identified several serious issues:

Wrong Merchant Category Code (MCC): My gambling deposits were processed using MCC codes that did not reflect gambling transactions. Instead, they were disguised as unrelated purchases, which misleads both customers and financial institutions and may breach payment processing rules.

Licensing concerns: Palmslots claims to operate under a Curacao eGaming license, but this license cannot be verified in the official registry. The site refers to a sublicense from Antillephone N.V., which is not independently verifiable. This raises doubts about the legitimacy of their licensing and compliance with regulations.

Self‑exclusion breach: I submitted a clear self‑exclusion request, yet my account remained active. I was still able to deposit and play after the exclusion should have taken effect. This is a direct violation of responsible gambling standards and player protection obligations.

Given these combined issues — improper payment coding, questionable licensing, and failure to honour self‑exclusion — I’m unsure what the most effective next step would be.

Should I escalate this to my bank or card issuer, contact the licensing authorities, or pursue another route? Any guidance from those with experience in similar cases would be greatly appreciated.

Thank you in advance for your help.

xbigguyxxx

Salamasalama

Diamante

Reino Unido

Salamasalama

hace 3 meses

OriginalTraducción

I told them it was gambling sites non gamstop same as the last ones I assume they treated them the same way

Salamasalama

Diamante

Reino Unido

xbigguyxxx

hace 3 meses

OriginalTraducción

I told them it was gambling sites non gamstop same as the last ones I assume they treated them the same way

hace 3 meses

OriginalTraducción

Can I email you

xbigguyxxx

Salamasalama

Diamante

Reino Unido

Salamasalama

hace 3 meses

OriginalTraducción

I only deal with posts on here what info do u need

Borrado

Rex112 ha borrado el mensaje

xbigguyxxx

Rex112

Diamante

Reino Unido

Rex112

hace 3 meses

OriginalTraducción

Hi there I told the bank from the start it was gambling sites and they have used incorrect merchant codes they have done tonnes of them for me mastercard debit card