Well, it depends on the current situation. But more importantly, our Complaint Team also needs further explanation of these events. Use this green link now to update them, please. 🙏
I bet we could also use more details here, just make sure to address the complaint first.
Gané en mxcasino y me dió de baja mi cuenta junto con todo mis ganancias pero tengo cacturas de todo
Hi, we don't have such a casino in our database, could you post me the url? Also, when the casino closed your account and took your money, did they explain why? It would be good to know some reason.
So please let me know and we'll see what we can do.
https://www.mxgana.com/pages/casino
Hola no me dieron razón solo me dieron de caja mi cuenta y ya no respondieron su soporte
esto.fue lo que me dieron de respuesta
esto fue mi última ganancia antes de que me dieran de baja
So this casino is a form of an app yes? Did you have to download it to your mobile? From what you sent, it looks like a social casino.
I see you've been banned for something abnormal. I don't know what that means, actually. Have you tried emailing them or something to find out more? We didn't learn much that way.
También puede descargarse en el Mobil de echo tienes. Un casino el cual anterior mente te recomendaban para entrar en este se llama gana 777 y trato de ablar con el soporte pero no me responde
Well, if they don't answer you, I would probably be inclined to file a complaint. Our team would try to help you with your situation.
Of course, since we don't have this casino in the system, you can choose any other casino when you submit your complaint, but write in the description of the problem which one you are playing so that our team can change it.
Can you do that?
If so, here is a link where you can open the complaint. 👈
I hope we can help you.
Good luck. ☘️
Before activating a bonus, make sure the restricted games list doesn’t include your favorites.
No mis ganancias son con dinero de recarga no con bono
Before activating a bonus, make sure the restricted games list doesn’t include your favorites.
That's your recommendation, yes? What else should be avoided with bonuses? Do you also read the general Terms and Conditions? For bonuses I would say that this is quite important because not everything is always written directly next to an offer. 🙂
Claro que sí mil. Disculpas ya ves te comenté primero que me avían cerrado mi cuenta pues trate y pide recuperar mi cuenta y creí que ahora sí me pagarían mis ganancias pero no lo a echo te agradezco mucho la ayuda
Yes I saw it, I was suggesting the help.
From what I have noticed, I see that you have already requested the complaint, so I hope that we will be able to assist you.
If you find out any new information, let me know.
I'll keep my fingers crossed for you that it turns out well.🤞
Muchas gracias por la ayuda espero también poder reclamar esas ganancias te agradesco
agree with you
Hey there! First off, congrats on your win—that’s awesome! If a casino isn’t paying up, stay calm and gather all the evidence you can: photos of your win, game screens, or anything else proving it. Politely speak to a manager or customer support to resolve the issue. If that doesn’t work, mention filing a complaint with the gaming authority—they take these matters seriously.
I once hit a jackpot, and the casino claimed a "malfunction." I stood firm, asked for a written explanation, and mentioned contacting regulators. Magically, they paid up soon after! The key is to stay cool, know your rights, and not back down. Good luck—I hope you get what’s yours!
Hi there! Not a bad approach, I'd say. Could you tell us which casino it was? I'd say it was quite a happy end because the forum is full of completely different stories 🙂.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
